Hi! I see you're having trouble with a "DID non corretto" error in the OMGuard HD app. Just to make sure we're on the same page, could you clarify what exactly you were doing when you saw this error? For example, were you trying to add a device, log in, or get a live feed?
In general, "DID non corretto" means the Device ID (DID) you entered is incorrect or not recognized by the app. Here’s a step-by-step guide to help resolve this issue on your Android device:
1. Verify the Device ID: - Double-check the DID printed on your OMGuard HD camera or device label. - Ensure there are no extra spaces or typos when entering the DID in the app.
2. Use the OMGuard HD app correctly: - Open the OMGuard HD app on your Android (version 10) device. - Select “Add Device” or similar option. - Either scan the QR code on the device (if available) or manually enter the exact Device ID.
3. Check your network: - Make sure your device and the camera are connected to a stable Wi-Fi network. - Sometimes, the app cannot verify the DID if the network is unstable.
4. Update the app: - Check the Play Store to ensure your OMGuard HD app is updated to the latest version.
5. Restart the app and device: - Close the app completely and reopen it. - If issues persist, restart your phone.
If you’ve already tried these steps, please let me know which ones so I can help you further. Sometimes, device registration issues need to be reset on the server side or require reinstalling the app.
Does this help? If not, I’m here to assist you with more advanced troubleshooting.
Thank you for sharing that the "DID non corretto" error appeared simultaneously on multiple devices. That suggests the problem might not be with a single device or app installation but could be related to how the cameras are registered or recognized by the OMGuard HD service.
Here are some additional steps considering this multi-device occurrence:
1. Check Your Network Setup: - If the cameras are connected through an additional router, Wi-Fi extender, or amplifier, it can cause registration or connectivity problems with OMGuard HD. Try connecting everything to the main router directly, avoiding intermediaries that might block proper communication1. - Ensure all devices (phones, tablets) and the cameras share the same Wi-Fi network segment without restrictions or guest network isolation.
2. Server or Service Outage: - Sometimes the OMGuard HD cloud service could have temporary issues affecting device validation. Try waiting a bit, then try reconnecting. - You can also try logging out and back into the app on your devices.
3. Re-Add Devices Carefully: - Remove the problematic cameras from all devices in the app. - Follow the proper device re-adding procedure: Use the QR code scan on the camera or enter the exact DID manually, making sure there are no typos6.
4. App Update and Reinstallation: - Confirm the OMGuard HD app is updated on all devices. - If the problem persists, uninstall and reinstall the app on your phones/tablets.
5. Check for Same-Time Multi-Device Control Limitations: - The app documentation states you can connect multiple devices, but sometimes simultaneous logins or control might cause sync issues. When possible, try connecting from only one device first.
If after these steps you still see the same error on multiple devices, it might be worthwhile to contact OMGuard support directly via their official help channels or email ([email protected]) to check if your cameras' DIDs are correctly registered on their servers.
Would you like me to guide you through any of these steps in detail? Let me know!
Hanno sempre funzionato benissimo su tutti i dispositivi,in questo periodo di feste natalizie hanno iniziato tutti a dare lo stesso errore contemporaneamente
Thanks for the additional info! Since your OMGuard HD cameras and app have worked well before and now all started showing the "DID non corretto" error simultaneously during the holiday season, this points to a possible temporary service, server, or account-related issue affecting device validation.
A quick step you can try is resetting the affected cameras physically: - Locate the reset button (usually inside the battery compartment). - Press and hold it for about 15 seconds until the LED indicator flashes red. - Then attempt to re-add the device in the app following the usual steps1.
This reset can sometimes help clear connection glitches or corrupted device registration info caused by service inconsistencies.
If resetting and re-adding the cameras doesn’t fix the error, I’d recommend: - Checking your app is up-to-date on all devices. - Logging out and back into your OMGuard account within the app. - Waiting a few hours and trying again, in case it’s a temporary OMGuard server-side issue during this busy holiday period.
If the problem persists beyond that, contacting OMGuard support directly ([email protected]) might be the best route to check if there’s a wider service issue or if your devices’ IDs need manual verification or re-registration.
Would you like me to guide you through the camera reset step or anything else in detail?
Same problem..cameras working for years then suddenly wrong DID.
reset modem.. checked for conflicts... tried new camera... disabled firewall.. used direct ethernet connection to byp*** wireless..man something has changed.. weird thing is upon reset of router camera says connecting but then goes to wring did...
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Emily Roberts
Emily is passionate about explaining complex topics in plain English. She’s writ...
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Hi! I see you're having trouble with a "DID non corretto" error in the OMGuard HD app. Just to make sure we're on the same page, could you clarify what exactly you were doing when you saw this error? For example, were you trying to add a device, log in, or get a live feed?
In general, "DID non corretto" means the Device ID (DID) you entered is incorrect or not recognized by the app. Here’s a step-by-step guide to help resolve this issue on your Android device:
1. Verify the Device ID:
- Double-check the DID printed on your OMGuard HD camera or device label.
- Ensure there are no extra spaces or typos when entering the DID in the app.
2. Use the OMGuard HD app correctly:
- Open the OMGuard HD app on your Android (version 10) device.
- Select “Add Device” or similar option.
- Either scan the QR code on the device (if available) or manually enter the exact Device ID.
3. Check your network:
- Make sure your device and the camera are connected to a stable Wi-Fi network.
- Sometimes, the app cannot verify the DID if the network is unstable.
4. Update the app:
- Check the Play Store to ensure your OMGuard HD app is updated to the latest version.
5. Restart the app and device:
- Close the app completely and reopen it.
- If issues persist, restart your phone.
If you’ve already tried these steps, please let me know which ones so I can help you further. Sometimes, device registration issues need to be reset on the server side or require reinstalling the app.
Does this help? If not, I’m here to assist you with more advanced troubleshooting.
Questo errore è apparso anche su altri dispositivi contemporaneamente
Emily Roberts
Emily is passionate about explaining complex topics in plain English. She’s writ...
followed_by
Thank you for sharing that the "DID non corretto" error appeared simultaneously on multiple devices. That suggests the problem might not be with a single device or app installation but could be related to how the cameras are registered or recognized by the OMGuard HD service.
Here are some additional steps considering this multi-device occurrence:
1. Check Your Network Setup:
- If the cameras are connected through an additional router, Wi-Fi extender, or amplifier, it can cause registration or connectivity problems with OMGuard HD. Try connecting everything to the main router directly, avoiding intermediaries that might block proper communication1.
- Ensure all devices (phones, tablets) and the cameras share the same Wi-Fi network segment without restrictions or guest network isolation.
2. Server or Service Outage:
- Sometimes the OMGuard HD cloud service could have temporary issues affecting device validation. Try waiting a bit, then try reconnecting.
- You can also try logging out and back into the app on your devices.
3. Re-Add Devices Carefully:
- Remove the problematic cameras from all devices in the app.
- Follow the proper device re-adding procedure: Use the QR code scan on the camera or enter the exact DID manually, making sure there are no typos6.
4. App Update and Reinstallation:
- Confirm the OMGuard HD app is updated on all devices.
- If the problem persists, uninstall and reinstall the app on your phones/tablets.
5. Check for Same-Time Multi-Device Control Limitations:
- The app documentation states you can connect multiple devices, but sometimes simultaneous logins or control might cause sync issues. When possible, try connecting from only one device first.
If after these steps you still see the same error on multiple devices, it might be worthwhile to contact OMGuard support directly via their official help channels or email ([email protected]) to check if your cameras' DIDs are correctly registered on their servers.
Would you like me to guide you through any of these steps in detail? Let me know!
Hanno sempre funzionato benissimo su tutti i dispositivi,in questo periodo di feste natalizie hanno iniziato tutti a dare lo stesso errore contemporaneamente
Emily Roberts
Emily is passionate about explaining complex topics in plain English. She’s writ...
followed_by
Thanks for the additional info! Since your OMGuard HD cameras and app have worked well before and now all started showing the "DID non corretto" error simultaneously during the holiday season, this points to a possible temporary service, server, or account-related issue affecting device validation.
A quick step you can try is resetting the affected cameras physically:
- Locate the reset button (usually inside the battery compartment).
- Press and hold it for about 15 seconds until the LED indicator flashes red.
- Then attempt to re-add the device in the app following the usual steps1.
This reset can sometimes help clear connection glitches or corrupted device registration info caused by service inconsistencies.
If resetting and re-adding the cameras doesn’t fix the error, I’d recommend:
- Checking your app is up-to-date on all devices.
- Logging out and back into your OMGuard account within the app.
- Waiting a few hours and trying again, in case it’s a temporary OMGuard server-side issue during this busy holiday period.
If the problem persists beyond that, contacting OMGuard support directly ([email protected]) might be the best route to check if there’s a wider service issue or if your devices’ IDs need manual verification or re-registration.
Would you like me to guide you through the camera reset step or anything else in detail?
Kees met een C de Chinees
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Same problem here with 2x CIP-39901 camera. "Wrong DID"
Cathal O'Donnell
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Same problem..cameras working for years then suddenly wrong DID. reset modem.. checked for conflicts... tried new camera... disabled firewall.. used direct ethernet connection to byp*** wireless..man something has changed.. weird thing is upon reset of router camera says connecting but then goes to wring did...
Karel Svoboda
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Same here, error DID, before all OK, network same without change settings. Cam IAN 271723.
Karel Svoboda
followed_by
Same here, error DID, before all OK, network same without change settings. Cam IAN 271723.
Karel Svoboda
followed_by
Same here, error DID, before all OK, network same without change settings. Cam IAN 271723.