Hi! I see you're having trouble recovering your lost account in The Legend of Neverland. Could you please share a bit more about your situation? For example:

- How did you originally log into the game? (GameArk ID, Facebook, Google, or other)
- Did you change devices or reinstall the app recently?
- Are you seeing any error messages when trying to log in?

This info will help me guide you through the best recovery steps.

Meanwhile, here are some general steps to recover your lost account:

1. Check Account Binding: The Legend of Neverland requires you to bind your in-game account to a platform like GameArk, Facebook, or Google. If you previously did that, try logging in again via that platform.

2. Use Account Recovery Options: If you remember your GameArk ID or the email linked to your account, use those details when prompted in the app or website to recover the account.

3. Ensure You Use the Same Login Method: Sometimes, accounts are tied to the method you originally used to log in. For example, if you used a Facebook account before, logging in with a different platform might create a new game profile.

4. Contact Support with Details: If the above doesn't work, prepare to contact the official support. They typically ask for:
- Your account name
- Your email or phone number linked to the account
- Game ID or character ID (if you have it)
- A screenshot showing your in-game character or account status, if available

If you want, I can also help you locate the official support contact for The Legend of Neverland to send this information.

Does any of this resonate with what you’ve tried so far? Let me know, and we can proceed step by step.

Регистрировалась через Google, сегодня переустановила BlueStaks и после при в ходе в игру моего персонажа на сервере не оказалось. Привязка была. Игра даже смену аккаунта не может сделать. Я попробовала все, что можно, реакции ни какой.

Thanks for sharing those details! Since you registered via Google and reinstalled BlueStacks, it sounds like your game data might not have synced correctly after the reinstall. The important point is that your character lives on the game server linked to your Google account, not just on the emulator itself.

Here’s what I suggest to try next:

1. Confirm Google Account Login in BlueStacks:
Make sure that in your new BlueStacks installation, you are logged in to the same Google account you used originally. You can check this in BlueStacks' settings under "Accounts" or by opening the Google Play Store within BlueStacks and verifying the account there.

2. Clear App Cache/Data for The Legend of Neverland:
Within BlueStacks, go to Settings > Apps > The Legend of Neverland, then clear cache and data. This can help if corrupt or old cache files cause the account not to load properly.

3. Log in to The Legend of Neverland with Google Again:
After clearing data, launch the game and select the Google login option. Ensure it is the same Google account. This should fetch your saved game data from the server.

4. Check Network Connection in BlueStacks:
Make sure BlueStacks’ internet connection is stable since loading your account data depends on reaching the game server.

5. Try Using GameArk ID if Available:
If you have ever bound your game account to a GameArk ID (the publisher's account system), try logging in using that instead.

If after these steps your character still doesn’t show up and the game doesn’t let you switch accounts, the cached local data within BlueStacks might be interfering or there might be an account sync issue server-side. In that case:

- It may help to completely uninstall BlueStacks, then reinstall it fresh, making sure to only link the correct Google account during setup.
- If that still fails, I recommend contacting The Legend of Neverland’s official support with your Google account details and any purchase receipts or character info you have. They can verify and assist in restoring your account.

If you want, I can help find the direct support contact link for you. Would you like me to assist with that?

Are you satisfied with the steps I shared so far? Let me know if you want me to help you troubleshoot them in detail or escalate for official recovery.