Hello! I see that UNO! is not connecting for you. Could you tell me a bit more about what's happening? For example, do you see any specific error messages when you try to connect? Also, are you trying to connect over Wi-Fi or mobile data on your AndroidOS 10 device? Knowing this will help me guide you better.

Ошибка переключения

Thank you for sharing that you're seeing an "Ошибка переключения" (switching error) in UNO!. This usually points to a network-related problem or a glitch in how the game switches between sessions or connections.

To help you better, could you please let me know:
- When exactly does this error appear? (e.g., when joining a game, switching between game modes, or during matchmaking)
- Are you using Wi-Fi or mobile data?
- Have you tried restarting the game or your device already?

In the meantime, here’s a basic troubleshooting path to try:

1. Restart the UNO! app: Fully close the app (remove from recent apps) and open it again.
2. Restart your device: This refreshes network connections and system processes on your Android 10 device.
3. Check your network: Switch between Wi-Fi and mobile data to see if one connection works better. Also, ensure your internet connection is stable.
4. Clear UNO! app cache:
- Go to the Settings app on your Android device.
- Select Apps or Applications, then find UNO!.
- Tap Storage and then Clear Cache. This clears temporary files that might be causing issues.
5. Update UNO!: Make sure your game is updated to the latest version in case this is a known bug fixed by the developers.
6. Reinstall the game: If the issue persists, uninstall UNO! and reinstall it to ensure a fresh installation without corrupted files.

If the problem continues after these steps, it might be related to your network settings interfering with the game connection. Some players have found success by adjusting router settings related to UPnP (Universal Plug and Play) or ensuring that any firewall settings aren’t blocking the game connection1.

Would you like me to guide you through checking your network/router settings as a next step? Or have you already tried some of these?

Не подключается

Hi again! Since you’re still facing connection issues with UNO! on your Android 10 device, let's try some additional focused steps based on common causes and fixes:

1. Verify network stability: Ensure you have a steady Wi-Fi or mobile data connection. Try toggling airplane mode on and off to reset your network quickly.

2. Switch network types: If on Wi-Fi, try using mobile data or vice versa to rule out specific network issues.

3. Clear cache and data for UNO!:
- Go to Settings > Apps > UNO!.
- Tap Storage > Clear Cache and then Clear Data (note this will reset your game settings but not your account).
- Restart the app.

4. Update UNO! to the latest version: Outdated versions can cause connection problems.

5. Reinstall the app: Uninstall UNO! completely and download the latest version from the Play Store to ensure no corrupted files are causing problems.

6. Check your device’s permissions: Ensure UNO! has permission to access network and storage on your Android device.

7. Router settings: If possible, access your Wi-Fi router and make sure features like UPnP are enabled, as they help with game connectivity.

If these steps don’t resolve the connection problem, the issue may be with the game servers or a deeper network configuration on your end. You can reach out to UNO! support by email at [email protected] for further assistance.

Here’s a detailed official guide from Ubisoft addressing connectivity issues that may also help if you want to look further: UNO connectivity troubleshooting

Would you like me to help you through any of these steps?