Hi! I understand you're experiencing an issue with the DreamFace app where lip synchronization stopped working in Russia starting December 28, 2025, and that support is blocking requests when contacted from Germany. Let's see how we can sort this out.

To clarify a bit:
- Is the problem you have with the lip sync feature happening only when you use the app in Russia?
- Are you trying to get support from Germany or Russia?
- Have you already tried any troubleshooting steps, like updating the app or reinstalling it?

From what I see, some users have reported that the system does not fully animate portraits but creates emotionally enhanced videos with lip and eye sync features, so the app does support lip sync itself1. However, there may be regional limitations or support access issues.

Here’s what we can try step-by-step:
1. Check for app updates: Ensure you have the latest version of DreamFace installed since some lip-sync fixes or region-related issues may be addressed in updates.
2. Reinstall the app: Sometimes reinstalling can refresh settings and might fix sync problems.
3. Check network and location settings: Confirm your device’s GPS or location settings are accurate and not blocking region-based services.
4. VPN usage: Since support blocks requests from Germany, are you using a VPN or proxy? If yes, try disabling it as the app or support servers might restrict some regions.
5. Clear app cache: On Android, go to Settings > Apps > DreamFace > Storage > Clear Cache. This can solve temporary glitches.
6. Try contacting support via alternative channels: If email or direct contacts are blocked, try social media or forums where DreamFace community or admin support might respond.

If these don’t help, it may be a region-specific restriction or a known issue scheduled around that date, which I’ll gladly check further for you.

Could you confirm your current steps and whether you use any VPN or specific network environment? That way, I can guide you with more tailored fixes.

Are you satisfied with this approach so far?

У меня обновлено приложение, я пишу что в других странах оно работает , я сделала видео только с впн , без него не работает.

Thanks for the extra details! So the DreamFace app stopped working without a VPN after the update, but works fine with a VPN, right? This definitely sounds like the app or its servers may be enforcing region restrictions or blocking access from certain locations such as Russia unless connected through a VPN.

Here’s what I recommend you try next:

1. Confirm the region restriction: Since the app works with VPN, it likely means the app or servers are blocking or limiting functionality based on your IP or location outside supported countries. Unfortunately, this is sometimes done for regulatory or licensing reasons.

2. Use a VPN as a workaround: For now, the practical fix is to continue using a VPN set to a country where the app works properly. Be sure to use reliable VPN services with stable connections.

3. Check official communication: Look for any announcements from DreamFace about region or access restrictions after the recent update. Sometimes developers notify users of such changes via email, social media, or app release notes.

4. Contacting support: Since you mentioned support blocks requests from Germany, try contacting support from within Russia or using the VPN to appear as if you are in a supported country. Alternatively, use social media channels or user communities—sometimes support is more responsive there.

5. App version check: Double-check you have the latest app version for Android 11, as older versions may behave differently in different regions.

Unfortunately, if the app is designed to work primarily in specific regions post-update, there may be no official way to use it in Russia without VPN until the developers update their policies or servers.

If you want, I can help draft a message for support or guide you to reliable VPN options suitable for Android devices.

Does this explanation and these steps help? Would you like further help with VPN setup or contacting support?

Спасибо , я буду делать озвучку с впн .

Great choice to use VPN for your DreamFace dubbing! To help you get started smoothly, here’s a simple step-by-step guide on how to use DreamFace app with a VPN for your voice dubbing on your Android device:

1. Choose a Reliable VPN:
Select a trustworthy VPN app available on Google Play Store that supports servers in countries where DreamFace is fully functional (e.g., Germany, USA).

2. Install and Set Up the VPN:
Download and install the VPN app on your Android 11 device. Open it, and sign up or log in if required.

3. Connect to a Server in Supported Country:
In the VPN app, choose a server located in a country where DreamFace lip sync and other features are working properly.

4. Verify Your IP Location:
You can use websites like “whatismyipaddress.com” to confirm your IP address corresponds to your chosen VPN country.

5. Launch DreamFace:
With VPN active and connected, open the DreamFace app. You should now be able to create videos with lip sync and dubbing functionality.

6. Create and Record Your Voice Dubbing:
Use the DreamFace app’s features to input text or record your voice. The app will sync the lip movement to your audio input fully.

7. Save or Share Your Video:
After creating your video, you can save it locally or share it as needed.

8. Disconnect VPN when Done:
Once you finish your dubbing work, you can disconnect the VPN if you want to use other apps normally.

For more detailed tips and examples, you might find helpful user guides or tutorials on social media platforms like TikTok or YouTube, where creators share how to get the best results with DreamFace and VPN use1 2.

Let me know if you’d like me to assist you with recommendations for VPN apps that work well with Android 11 or if you want help with DreamFace dubbing steps.

Are you satisfied with this setup guide?