Hi! I understand that when you try to open the GoDaddy Studio app on your iPhone running iOS 18.6.2, it just redirects you to the GoDaddy website instead of letting you use the app. Let’s work together to figure out what’s going on.

To start, could you tell me:
- Did this happen suddenly, or has the app never worked properly?
- Are you opening the app directly, or are you clicking a link somewhere that should open the app?
- Have you tried any troubleshooting steps so far, like reinstalling the app or restarting your phone?

Meanwhile, here are some initial things we can try to fix the issue:

1. Close and reopen the app: Double-click the Home button or swipe up from the bottom (depending on your iPhone model) to see recently used apps, then swipe the GoDaddy Studio app off the screen to fully close it. Open it again.

2. Clear Safari cache: Since your device might use Safari’s cache for some app functions or redirects, go to Settings > Safari > Clear History and Website Data, then try the app again.

3. Check for app updates: Open the App Store, tap your profile icon, and scroll to see if there is an update available for GoDaddy Studio. Sometimes an outdated app causes redirect issues.

4. Reinstall the app: Press and hold the GoDaddy Studio app icon, choose “Remove App,” then go to the App Store, search for GoDaddy Studio, and reinstall it. This resets the app to fresh defaults.

5. Check your account login: Sometimes, if you’re not signed in properly, the app might redirect you to the website to authenticate. Open the app and see if there is a sign-in prompt or an error message.

6. Network check: Make sure your internet connection is stable (switch between Wi-Fi and cellular to test). If the network blocks certain app traffic, it might cause redirects.

If the problem continues, more advanced options include checking for:
- Any profile or VPN settings on your iPhone that might interfere with app behavior.
- GoDaddy service status, in case there are temporary server redirects.

Please let me know the answers to my questions and what you’ve tried so far, and I’ll guide you through the next steps! Are you able to access other GoDaddy services on the same device without issues?

Попробовала все способы, но все равно перенаправляет на сайт и не открывает само приложение studio со всеми проектами, так же еще действует платная подписка на данное приложение

Thanks for letting me know that you’ve already tried the basic troubleshooting steps but the GoDaddy Studio app still redirects you to the website instead of opening the app where your projects are. Also, I see you have an active paid subscription, so this definitely should not be happening.

Given this situation, here are a few deeper checks and steps we can do next, tailored for your iPhone running iOS 18.6.2:

1. Check Default Browser Settings:
Sometimes, if the app is trying to open a link but your iPhone’s default browser settings or associated app settings are misconfigured, it could force a redirect to Safari instead of staying inside the app.
- Open Settings on your iPhone.
- Scroll to find your current default browser (likely Safari or Chrome).
- Temporarily switch it to another browser if possible, then switch back to Safari. This “resets” the default browser associations which might help.

2. Verify App Permissions:
Make sure GoDaddy Studio has all necessary permissions to function properly:
- Go to Settings > GoDaddy Studio.
- Ensure permissions like Local Network, Cellular Data, and Background App Refresh are enabled.

3. Check for any VPN or Content Blockers:
VPNs or ad/content blockers can interfere with app connections and cause redirects:
- If you use a VPN or any blockers, try disabling them temporarily to see if the app opens correctly.

4. Sign Out from GoDaddy Accounts Elsewhere:
Sometimes session conflicts happen across devices. Sign out of your GoDaddy account on other devices or browsers, then sign back in on your iPhone’s app.

5. Look for any iOS Restrictions:
iOS 18 has sophisticated security settings:
- Go to Settings > Screen Time > Content & Privacy Restrictions.
- Check if there are any restrictions on apps or web content that might interfere with GoDaddy Studio.

6. Contact GoDaddy Studio Support Directly:
Since your subscription is active and the app should work normally, this might be an issue on the backend or something specific to your account/device combination.
You can reach out directly via this email: [email protected] so they can check account-specific or server-side problems.

If you want, I can help you draft an email to explain the problem, including your device details and what you've tried. Please let me know how it goes or if you want help contacting support!

Are you satisfied with this deeper troubleshooting approach so far?

Как связаться с поддержкой GoDaddy Studio?

Hi! To get in touch with GoDaddy Studio support, you have a few options:

1. Email: You can contact the GoDaddy Studio-specific support team directly at [email protected] for help with app issues or subscription questions.
2. GoDaddy Contact Page: Visit the general GoDaddy support page here: https://www.godaddy.com/contact-us where you can start a chat or find phone numbers for your region.
3. Phone: If you prefer calling, GoDaddy offers global support numbers listed on their contact page linked above. For example, in Russia, there is a 24/7 technical support phone number: +7 (495) 745 33 67.
4. Chat: On the GoDaddy website, you can use the live chat for quick assistance 24/7.

Since your issue involves the GoDaddy Studio app and active subscription, emailing [email protected] might provide the most direct help with account-specific or app-related problems.

Let me know if you want help drafting a message or navigating their support page! Are you satisfied with this contact info?