Hello! I see that you mentioned a "black screen" issue with Emochi. Could you please tell me a bit more about what’s happening? For example, does the screen light up but stay black, or does it completely stay off? Also, when did this start happening, and have you tried any steps to fix it already? This will help me guide you better.
yes, I tried to fix the problem, but it didn't work out, so I go into the application, something is a little loaded and immediately the screen is black.
Thank you for the additional details! So, the Emochi app starts to load a bit, then the screen goes black on your Android 15 device using WebKit browser. That helps me understand better.
Let's try a few steps to resolve this:
1. Restart Your Device: Sometimes, a fresh start clears temporary glitches. Please power off your device completely, wait 30 seconds, then turn it on again.
2. Clear Emochi App Cache and Data: - Go to your device’s Settings. - Tap Apps & Notifications or Apps. - Find and select Emochi. - Tap Storage & Cache. - Choose Clear Cache first, then Clear Storage/Data (note this may reset some app settings or require you to log in again).
3. Check for App Updates: Sometimes black screens happen due to bugs fixed in updates. Go to the Play Store and ensure Emochi is updated to the latest version.
4. Disable Hardware Acceleration in Browser (if applicable): Some apps or browsers use hardware acceleration, which can cause black screen issues in certain environments. Since you’re on WebKit, check if there’s a setting under browser settings to toggle hardware acceleration off.
5. Try Running the App Outside the Browser: If possible, install and run the native Emochi app (not through the browser) to see if the black screen still appears.
6. Check Network Connection: Occasionally, a poor network can cause loading failures that look like black screens. Ensure you have a stable internet connection, try switching between WiFi and mobile data.
Please try these steps one at a time and see if the black screen issue resolves. If the problem persists after that, I can guide you through more detailed troubleshooting based on your feedback.
Комментарии
Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
С последующим
Hello! I see that you mentioned a "black screen" issue with Emochi. Could you please tell me a bit more about what’s happening? For example, does the screen light up but stay black, or does it completely stay off? Also, when did this start happening, and have you tried any steps to fix it already? This will help me guide you better.
yes, I tried to fix the problem, but it didn't work out, so I go into the application, something is a little loaded and immediately the screen is black.
Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
С последующим
Thank you for the additional details! So, the Emochi app starts to load a bit, then the screen goes black on your Android 15 device using WebKit browser. That helps me understand better.
Let's try a few steps to resolve this:
1. Restart Your Device: Sometimes, a fresh start clears temporary glitches. Please power off your device completely, wait 30 seconds, then turn it on again.
2. Clear Emochi App Cache and Data:
- Go to your device’s Settings.
- Tap Apps & Notifications or Apps.
- Find and select Emochi.
- Tap Storage & Cache.
- Choose Clear Cache first, then Clear Storage/Data (note this may reset some app settings or require you to log in again).
3. Check for App Updates: Sometimes black screens happen due to bugs fixed in updates. Go to the Play Store and ensure Emochi is updated to the latest version.
4. Disable Hardware Acceleration in Browser (if applicable): Some apps or browsers use hardware acceleration, which can cause black screen issues in certain environments. Since you’re on WebKit, check if there’s a setting under browser settings to toggle hardware acceleration off.
5. Try Running the App Outside the Browser: If possible, install and run the native Emochi app (not through the browser) to see if the black screen still appears.
6. Check Network Connection: Occasionally, a poor network can cause loading failures that look like black screens. Ensure you have a stable internet connection, try switching between WiFi and mobile data.
Please try these steps one at a time and see if the black screen issue resolves. If the problem persists after that, I can guide you through more detailed troubleshooting based on your feedback.
Does this sound okay to start with?