Hello! I see that you’re having trouble opening a new story in Tile Family. Let’s get this sorted out together. To help me better understand, could you tell me if this issue happens every time you try to open a new story? Also, is there any error message or does the game just freeze or not respond?

Meanwhile, here are some steps you can try to fix the problem on your Android device (version 13, using WebKit):

1. Close the app completely and make sure it is not running in the background.
2. Restart your device to clear any temporary glitches.
3. Check your internet connection—Tile Family requires a stable connection to load new content.
4. Clear the app’s cache:
- Go to Settings > Apps > Tile Family > Storage > Clear Cache.
5. If clearing the cache doesn’t help, consider clearing data as well, but be aware this may reset game progress locally unless your data is saved to an account.
6. Make sure your Tile Family app is updated to the latest version in the Google Play Store.
7. If you still face the issue, try uninstalling and reinstalling the app.

If you’ve already tried some of these or if the problem remains, please let me know exactly what you’ve done and any specific symptoms you observe. That way, I can guide you through more advanced solutions.

Are you able to try these steps and tell me how it goes?

Всё пробовала, всёравно не открывается

Thanks for letting me know you've already tried everything I suggested and the new story still doesn't open. Since the usual steps haven’t helped, let's dig a little deeper.

Here are a few additional things we can try:

1. Check App Permissions: Sometimes, the app needs specific permissions to work properly. Go to Settings > Apps > Tile Family > Permissions, and make sure everything required (like storage, network access) is allowed.

2. Verify Your Account and Progress Sync: If Tile Family uses an account to save progress, try logging out and logging back in to refresh your game data connection.

3. Test on Wi-Fi and Mobile Data: Sometimes network restrictions or instability can block content from loading. Try switching your connection between Wi-Fi and mobile data to see if that makes a difference.

4. Check Device Storage: Ensure your device has enough free storage space; low storage can prevent new content from downloading.

5. Look for App or System Updates: Beyond the app update, also check if your Android 13 system has any pending updates that can improve app compatibility.

6. Try Using a VPN: Occasionally, regional or network issues can restrict game content. If you have access to a VPN, try connecting via a different region to see if the story loads.

If none of these work, the problem might be related to the app's servers or a bug with this specific version. You could also check forums where other users discuss Tile Family issues — there have been reports of loading problems that sometimes get fixed by the developers in app updates.2

If the problem persists, I recommend sending a detailed report with your device info and the issue to the Tile Family support email at [email protected]. They can provide more tailored assistance.

Would you like me to guide you through any of these steps?

Не открывается новая история!!!!

Thank you for your patience! Since you’ve tried the basic fixes but the new story in Tile Family still won’t open, I checked recent discussions from other users with the same problem. It seems this issue often relates to connectivity or the game waiting for new content from its servers, which sometimes causes story tiles not to load properly1.

Here’s what I recommend next based on this:

1. Confirm stable internet connection: Even if your internet seems fine, try switching between Wi-Fi and mobile data or restarting your router.

2. Wait for new content availability: Some users reported that new stories become available only after completing the previous ones fully, or there might be a server-side delay where the story isn’t yet released to you.

3. Check for app updates: Ensure Tile Family is updated to the latest version, because sometimes new stories require the latest version to load properly.

4. Clear cache once more: If you haven't recently, go to Settings > Apps > Tile Family > Storage > Clear Cache, then restart the app.

5. Reinstall if needed: Uninstall and reinstall the app to fix any corrupted data that might block new story content.

6. Watch for official updates or announcements: Sometimes, developers post about server issues or maintenance that temporarily block story loading.

If these steps don’t help, you might want to send a detailed email to [email protected] with your device details and problem description, so the Tile Family support team can look into your case more closely.

Let me know if you want me to guide you through any of the above steps, or if the problem persists after trying them! Are you satisfied with this solution so far?