Hi! I see that your BitVision app on your phone is taking a long time to connect and then not working. Let me help you get it sorted out. Could you please tell me:

1. What type of phone and OS version are you using?
2. Are you connecting via Wi-Fi or mobile data?
3. Have you tried restarting the app or your phone already?
4. Is this issue happening all the time or just recently?
5. Do you have a stable internet connection otherwise?

Knowing these will help me guide you better. Meanwhile, here are some basic steps you can try:

1. Check your internet connection: Make sure your phone has a stable Wi-Fi or mobile data signal. Try opening other apps or websites to verify internet access.
2. Restart the app: Close the BitVision app completely and reopen it.
3. Restart your phone: Sometimes a quick reboot can clear any temporary glitches.
4. Update the app: Go to your app store and ensure BitVision is updated to the latest version.
5. If you use VPN, disable it as it can interfere with app connection.

If you've done these, let me know, and we can explore deeper settings or possible server issues. BitVision sometimes faces connection troubles due to network issues or app updates,2.

Could you please share more info about your setup? That will help me assist you better!

все выше перечисленные моменты сделал, ничего не помогло, и через мобильную связь и по WI FI одинаково(((

Thanks for letting me know you’ve already tried all the basic steps including restarting the phone and app, and tested both Wi-Fi and mobile data with no success. Since the connection still takes too long and doesn’t complete, it sounds like there might be a deeper issue at play.

Here are the next things I recommend checking:

1. Server Status: Sometimes BitVision's cloud servers experience outages or maintenance that cause connection delays or failures. You can check for any announced service interruptions on the official BitVision website or community forums. There have been noted server connection issues reported recently2.

2. App Permissions: On your phone, check that the BitVision app has the necessary permissions enabled, especially for network access and background data use. Sometimes restrictive permission settings can prevent proper connections.

3. Network Settings Reset on Phone: Try resetting the network settings on your phone. This will clear out any possible misconfigured network profiles that might be leading to slow or failed connections.

4. Try Another Device: If possible, try logging into your BitVision account on a different device (another phone or a PC). If it works there, this could pinpoint the issue to your phone’s app or settings.

5. Reinstall the App: Completely uninstall BitVision, then download and install the latest version fresh from your app store.

If none of these help, it may be best to contact BitVision’s support directly with details about your device, app version, and the issues experienced. They can check backend logs or account status that we as agents can’t access.

Would you like me to assist you with any of these steps in detail? Also, do you have your app version and exact phone model handy? That info can help narrow down troubleshooting.

все сделал, именно приложение на телефоне не работает, не подключаеться к серверам, ни с андроида ни с айфона((

Thank you for the update and clarifying that the BitVision app fails to connect to servers both on Android and iPhone. Since you've tried all standard troubleshooting steps on multiple devices and networks, this points strongly to a server-side or service-level issue.

From what I found, recent user reports indicate ongoing connection problems with BitVision's cloud servers. This could be due to temporary outages, maintenance, or backend issues affecting multiple platforms simultaneously1.

Here is what I suggest now:
1. Check official BitVision sources: Look at their website, social media channels, or forums for any announcements about server problems or maintenance.
2. Wait for resolution: If it is a server-side problem, it’s usually resolved by their technical team in some hours.
3. Contact BitVision Support: Report the issue to them directly including details about your multiple devices and networks tested. They can verify if your account or region is affected.
4. Use alternative access: If urgent, and if BitVision supports it, consider accessing your cameras or accounts via a web portal or desktop software until mobile app service is restored. Many users have found temporary workarounds this way2.

Please let me know if you want help locating official BitVision support contacts or need guidance on alternative access methods. I’m here to assist you through this!

Are you satisfied with this solution and next steps?

веб портал тоже не работает, мы находимся в россии

Спасибо, что уточнили, что веб-портал BitVision тоже не работает, и вы находитесь в России. Судя по последним данным, сейчас в России наблюдаются временные перебои с работой облачного сервиса BitVision и его приложений. Это связано с блокировками мобильного интернета и ограничениями доступа к зарубежным серверам, что вызывает проблемы с подключением через мобильные и Wi-Fi сети2.

Также известно, что BitVision ведёт работу над обновлениями безопасности и изменениями в инфраструктуре для адаптации к текущим условиям российского интернета, что может временно влиять на доступность сервиса1.

Что можно сделать сейчас:
1. Попробуйте использовать VPN-сервисы, которые надёжно работают в России, чтобы обойти блокировки и восстановить доступ к серверам BitVision.
2. Попытайтесь получить альтернативный доступ через сторонние программы или локальный доступ к вашим устройствам видеонаблюдения, минуя облачные сервисы, если такая возможность предусмотрена.
3. Следите за официальными каналами BitVision и вашим поставщиком сервиса на предмет новостей и обновлений касательно работы приложений и портала в вашем регионе.
4. Если проблема критична, попробуйте связаться с технической поддержкой BitVision или вашего интегратора для выяснения возможных обходных путей и сроков решения.

Понимаю, что это неудобно, но такие ситуации бывают связаны с внешними ограничениями сети, и часто единственный выход — дождаться корректных обновлений или настроек обхода блокировок.

Если хотите, могу помочь подобрать надёжный VPN или подсказать варианты локального доступа к устройствам. Как вам такой план?

Вы удовлетворены данной информацией и предложенными шагами?

спасибо, позже попробую, есть какие нибудь новые приложение, которые работают сецчас в сервисе bit vision и freip?

Hi! Regarding your question about new applications that currently work with BitVision and FreeIP services in 2023, here’s what I found for you:

1. For FreeIP IP cameras and devices (including XVR/NVR L series), the iVMS 320 application on Windows is recommended for stable work with registrars and IP cameras. It supports P2P BitVision protocol, so you can use it for remote viewing on PC1.

2. The BitVision app itself is still available and updated for Android and iPhone. The latest versions continue to support P2P connection for live video streaming on mobile devices3 9.

3. If you are looking for alternative mobile clients compatible with BitVision or similar cloud services, apps like XMEye are widely used for video surveillance to connect remotely to cameras on both Android and iOS. It may be worth trying as a backup option5.

4. For desktop alternatives, some users report using the iVMS 320 Windows application mentioned above, which offers reliable registry and camera management including support for BitVision’s protocol1.

Given the current situation with connectivity issues in Russia, using a PC client like iVMS 320 or alternative apps such as XMEye could be better options for you until the BitVision app service stabilizes.

If you want, I can help you with download links or installation guidance for any of these apps. Just let me know!

Are you satisfied with the information and recommendations I provided?

iVMS 320 нет в appstore(((

Hi! I understand you're looking for the iVMS 320 app, but it’s not available in the App Store. That’s correct—iVMS 320 is primarily a Windows desktop application and isn’t offered as an iOS mobile app, which is why you can’t find it in the App Store.

For mobile devices like iPhones, the official BitVision app remains the main supported application, but as you’ve mentioned, it currently faces connection issues in Russia.

If you want to manage your cameras via a PC, I recommend downloading and installing iVMS 320 on your Windows computer, where it works well with BitVision’s protocol for remote viewing and device management.

For mobile alternatives to BitVision on iOS, you might consider third-party apps like XMEye, which some users use for similar IP camera access, though compatibility can vary.

If you want, I can help you find the official download links for the PC version or guide you through setting up an alternative app on your phone.

Let me know how you want to proceed! Are you satisfied with this info and next steps?

XMEye или XMEye pro?

Great question! Here’s a simple comparison between XMEye and XMEye Pro based on typical user feedback and available info:

- XMEye: This is the basic version of the app designed for remote viewing of IP cameras and NVRs. It offers core functions like live video, playback, and device management. It’s lightweight and widely used for general remote monitoring.

- XMEye Pro: This is a more advanced version of XMEye, often with added features like enhanced stability, support for more device models, improved UI, and sometimes additional functions such as alarm integration or better decoding performance. Some users find XMEye Pro to be more stable and reliable, especially for professional or large installations.

Both apps support connection to many devices using cloud P2P services, similar to BitVision. However, neither app is an official replacement for BitVision but can be compatible with devices that support the same protocols.

If your priority is reliability and possibly better features, XMEye Pro may be the better choice to try first. If you want something lightweight or to test compatibility, start with XMEye.

Unfortunately, there isn’t an official direct comparison including BitVision, as BitVision is a proprietary app for specific device ecosystems. Yet, users often use XMEye or XMEye Pro as alternative clients for compatible cameras when BitVision struggles due to connection or regional restrictions.

If you want, I can help you with installation steps or links for either app. Just let me know!

Are you satisfied with this comparison and recommendation?

большое Вам спасибо за доскональное обьяснение! дай Бог Вам здоровье! попробую! Легкой Вам работы!

Hello! If you're looking for a BitVision application user manual, I found several reliable guides that can help you understand and navigate the app features on your smartphone or tablet (Android and iOS):

1. This detailed manual provides instructions on using the BitVision app to connect IPC, DVR, NVR, and XVR devices through your phone or PC client. It covers installation, device setup, live view, playback, and more:
BitVision User Manual (PDF)

2. Another helpful resource is this user manual specifically designed for Android and iOS BitVision applications, describing app features and common workflows:
BitVision Mobile App User Guide

3. For an English version, this BitVision App User Manual explains the basic and advanced features, how to connect various camera types, and use the app functions effectively:
BitVision App User Manual (English PDF)

If you need assistance with any specific feature or step from the manual, feel free to ask! I'm here to help you get the most out of your BitVision app experience.

Are you satisfied with these resources?

устраивает! спасибо большое!!

Hi! Regarding BitVision app reviews, here’s a quick summary based on recent user feedback:

- Many users mentioned that their initial impressions were positive, but some reported issues with video streaming stability and connection to servers. For example, some reviews mention having to log out and log back in frequently, and occasional failure of video streams to load properly3.

- In Google Play reviews, users noted that the app can be buggy and has occasional delays or troubles with playback, though it is still widely used1.

- On the App Store (Russia), BitVision has an overall rating of about 4.1 out of 5 based on around 2,400 ratings, with recent updates addressing some known issues2.

- Users from certain regions, such as Russia, sometimes experience connection interruptions possibly due to network restrictions or service problems7.

Overall, while BitVision is popular for remote video monitoring and supports many devices, some users experience occasional connectivity or stability issues depending on their network or device setups.

If you want, I can help troubleshoot any specific issues you have or suggest alternative apps compatible with your cameras. Just let me know!

Are you satisfied with this overview of BitVision app reviews?

доволен!

Hi! Here’s a summary of BitVision app reviews from recent user feedback:

- Many users initially liked the app, but some reported issues with video streaming stability and frequent disconnections. For example, some reviews mention having to log out and log back in repeatedly because video streams sometimes fail to load properly3.

- On Google Play, users have noted that the app can be buggy with occasional delays and playback issues, though it remains widely used1.

- BitVision has an overall rating of about 4.1 out of 5 on the Russian App Store, based on around 2,400 ratings. Recent updates have aimed to fix known problems2.

- Some users in certain regions, including Russia, experience intermittent connection interruptions possibly due to network restrictions or server problems7.

In short, BitVision is a popular app for remote video monitoring but can sometimes have connectivity or stability problems depending on your network and device.

If you have any specific issues or want recommendations for alternatives, I’m here to help!

Are you satisfied with this overview of BitVision app reviews?