Hello! I understand that Royal Kingdom is not loading on your iPhone. I'd love to help you get it up and running. Could you tell me a bit more about what happens when you try to open the game? For example, do you see a loading screen that gets stuck or does it close immediately? Also, have you tried any steps to fix it so far?

Экран вижу, он зависает

Thanks for letting me know that the screen shows but then the game freezes. That definitely helps narrow things down! To start, may I ask if this happens right after you open Royal Kingdom or after you get past the initial loading screen?

Meanwhile, here are some useful steps that often resolve freezing on an iPhone with iOS 16.7:

1. Force Close and Restart the App
- Double-click the Home button (or swipe up from the bottom if no Home button) to open the app switcher.
- Find Royal Kingdom and swipe it up to close it completely.
- Reopen the app.

2. Restart Your iPhone
- Press and hold the side button and either volume button until the slider appears.
- Slide to power off, wait 30 seconds, and turn it back on.
- Try the game again.

3. Check for Game Updates
- Open the App Store, tap your profile icon, and scroll to check if Royal Kingdom has an update.
- Install any available updates.

4. Check Your Internet Connection
- Sometimes a weak Wi-Fi or data connection can cause the game to freeze while loading.
- Try switching between Wi-Fi and cellular data to see if that helps.

5. Free Up Some Storage on Your iPhone
- Go to Settings > General > iPhone Storage.
- If storage space is low, try deleting unused apps or files, as low space can cause apps to freeze.

If you’ve already tried these or if the game still freezes, the next step might be to uninstall and reinstall Royal Kingdom. Don’t worry, your game progress is usually saved on your Royal Kingdom account, but I can guide you to make sure your data is backed up correctly before reinstalling.

Let me know which steps you’ve tried or if you want help with any of these!

Royal Kingdom troubleshooting guide for screen freeze

Thank you for asking for the Royal Kingdom troubleshooting guide specifically for screen freeze. I found some information that should help you resolve the freezing issue step-by-step:

1. Force Close the App and Restart
- Double-click the Home button or swipe up from the bottom to open the app switcher.
- Swipe up on Royal Kingdom to close it completely.
- Reopen the game to see if it loads properly.

2. Restart Your iPhone
- Hold the side button and either volume button until the power off slider appears.
- Slide to power off; after it’s off, power it back on.
- Try launching the game again.

3. Update the Game
- Go to the App Store, tap your profile icon, and scroll to check if Royal Kingdom has an available update.
- Install the update if there is one.

4. Check Internet Connection
- Sometimes poor or unstable internet can cause loading problems.
- Try switching between Wi-Fi and cellular data.

5. Reinstall the Game
- Before uninstalling, ensure your game progress is saved by linking your account to social media or the game’s cloud service.
- Delete Royal Kingdom, then reinstall it from the App Store.
- This often solves freezing and loading screen problems without losing progress.

6. Free Up Storage Space
- Go to Settings > General > iPhone Storage.
- If storage is very low, free up space by deleting unused apps or media.

7. Check for iOS System Updates
- Sometimes system updates fix underlying bugs.
- Go to Settings > General > Software Update, and install if available.

If these steps don't help, it could be an issue on the game’s server side or a bug needing developer attention. In that case, you might want to contact Royal Kingdom support directly at [email protected] for further assistance.

I also found that users who had the same freezing issue often fixed it by uninstalling and reinstalling and then restarting the device12.

Would you like me to walk you through any of these steps? Are you able to link your game account to save progress?