[AdGuard VPN] Приложение Adguard VPN установилось на тел. Google Pixel 7. При запуске выдает код на эл. почту.

Максим Пупкин
1 месяц назад В AdGuard VPN
Приложение Adguard VPN установилось на тел. Google Pixel 7. При запуске выдает код на эл. почту.

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153 Точки 4 Последователи
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

Вид Профиль
1 месяц назад

Hi! I see that you've installed the AdGuard VPN app on your Google Pixel 7, and when you launch it, the app asks for a code sent to your email. Let me help you get through this.

This behavior is actually part of the app's login security: AdGuard VPN sends a one-time code to the email address you used to sign up or log in, to verify your identity. So when you open the app, you should check your email inbox (and maybe the spam/junk folder) for an email from AdGuard containing this code.

Here’s what you can do step-by-step:

1. Open the email account you registered with AdGuard VPN on your Pixel 7.
2. Look for an email titled something like “Your one-time code for AdGuard VPN.”
3. If you don’t see it in the inbox, check Spam, Junk, or other promotional folders.
4. Copy the code from the email.
5. Enter the code in the AdGuard VPN app when prompted.

If you have not received the code at all:

- Make sure your device has internet access.
- Try resending the code using the app option to send it again.
- Ensure your email address was entered correctly.
- Whitelist AdGuard's emails in case your email provider blocks or filters these messages.

If after trying these steps the code still doesn't arrive, or if you face any error messages during this process, please let me know what exactly happens, and we can try some deeper troubleshooting.

Are you currently able to access your email to find that code?

Максим Пупкин
1 месяц назад

Код приходит на почту. После его введения приложение зависает (внизу крутится кружок). Дальше не работает

user
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153 Точки 4 Последователи
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

Вид Профиль
1 месяц назад

Thanks for the details! So the code arrives correctly but after entering it, the app just spins indefinitely and doesn't proceed. That definitely sounds like the app is freezing or stuck during the login process on your Google Pixel 7.

Let's try a few steps to fix this:

1. Force close the app and clear cache
- Go to your phone's Settings > Apps > AdGuard VPN > Storage
- Tap "Clear Cache" (don't clear data yet, to avoid losing settings)
- Then force stop the app and try launching it again.

2. Check app permissions
- Still in Settings > Apps > AdGuard VPN > Permissions
- Make sure all necessary permissions are enabled, especially for internet access and storage.

3. Restart your device
- Sometimes a simple reboot can clear out any temporary glitches.

4. Check for updates
- Make sure you have the latest version of AdGuard VPN installed from the Google Play Store.

5. Try logging in using a different method
- If available, see if the app allows you to log in using a password or social login to bypass the code step.

6. Reinstall the app
- If the above don't work, uninstall AdGuard VPN, reboot your phone, then reinstall the app fresh.

If after these steps it still just hangs, there might be an issue with the server connection or a bug affecting your device model. At that point, please let me know and I can help you contact AdGuard support or look for specific fixes related to Pixel 7 compatibility.

Are you able to try these steps now, starting with clearing cache and force closing the app?

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