Hi! I see that you’re having trouble with photos not loading in FaceApp on your iPhone running iOS 18.5. Let’s get this sorted out together.

Could you tell me a bit more about the problem? For example:
- Are the photos not loading at all when you try to open them in FaceApp?
- Is this happening with all photos or just certain ones?
- Do you get any error messages?
- Are you able to upload or select photos from your iPhone’s gallery into FaceApp, or does it fail at a specific step?

In the meantime, here are some initial steps we can try to fix photo loading issues:

1. Check Permissions:
Go to your iPhone Settings → FaceApp → Photos. Make sure FaceApp has access to your photos. If it’s set to “None” or limited, change it to “All Photos” or “Selected Photos” you want to use.

2. Restart the App:
Close FaceApp completely (swipe it away from the app switcher) and then reopen it.

3. Clear App Cache / Data:
FaceApp itself doesn't have a direct cache clear in iOS settings, but you can try deleting the app and reinstalling it. This resets any problematic cached data.

4. Check Your Network:
Sometimes FaceApp requires a stable internet connection to upload and process photos. Try switching between Wi-Fi and cellular data to see if that helps.

5. Update iOS and FaceApp:
Make sure your iOS (already 18.5, which is recent) and FaceApp are both updated to the latest versions from Settings and App Store respectively.

If the problem continues after these, let me know which steps you've tried specifically and any additional details you notice, and we can dig deeper.

Are you okay with trying these first?

Я сделала как вы посоветовали , удалила и снова скачала приложение , перезагрузила телефон и все равно стоит слово Подготовка… на экране

Thanks for letting me know you’ve already deleted and reinstalled the app and restarted your phone, but it’s still stuck on the “Подготовка…” (Preparing…) screen. That definitely helps narrow things down.

Since the basic reinstall and restart didn’t resolve it, here are some more specific steps to try:

1. Check Internet Connection Stability
A slow or unstable connection can cause FaceApp to hang on the preparation screen. Is your iPhone currently on Wi-Fi or cellular? Try switching between them or resetting your network by going to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings (you will have to re-enter Wi-Fi passwords).

2. Force Close FaceApp and Background Apps
Double-click the Home button or swipe up (depending on your model), then swipe FaceApp away to close it fully. Also close other apps that might be using a lot of data or processing power, then restart FaceApp.

3. Disable Low Power Mode and VPN
Low Power Mode can limit app performance. Turn it off if it’s on (Settings → Battery). If you use a VPN, try disabling it briefly as it could affect connection to FaceApp servers.

4. Check for iOS 18.5 Known Issues
Some users have reported app glitches with new iOS versions linking to cache or permissions issues. A force restart of your iPhone might help: quickly press volume up, then volume down, then hold the side button until the Apple logo appears.

5. Try Using Another Photo
Sometimes specific photos might trigger processing issues (for example, very large files or unusual formats). Test with smaller or different images to see if the app proceeds past preparing.

If none of these steps work, the problem might be on FaceApp’s server side or with your account’s data syncing. In that case, the best next step is to contact FaceApp support directly at [email protected] with details about your device, iOS version, and the issue.

Please let me know if you want me to guide you through any of these steps! Are you comfortable trying them?

Why won't FaceApp complete the 'Preparing' step?

Great question! When FaceApp gets stuck on the "Preparing" step, it usually means the app is having trouble processing or accessing the photo you want to edit. There are a few common reasons this happens:

1. Photo Access Permissions: Sometimes FaceApp may not have the proper permission to fully access your photo library or particular folders. On iOS, you can check this by going to Settings → Privacy & Security → Files and Folders, and ensuring FaceApp's permissions are enabled. If you see FaceApp listed there with access turned off, turning it on can help resolve the issue.1

2. Photo Format or Size Issues: Very large files, unusual formats, or corrupted photos can cause the app to get stuck while preparing. Trying a smaller or different photo may bypass the problem.

3. App or Network Glitches: Temporary bugs or a slow internet connection can make FaceApp stall. Restarting the app and your device, toggling your internet connection, or disabling VPNs and Low Power Mode can often clear up these hiccups.

4. App Cache or Data Conflicts: Cached data can sometimes cause processing issues. If simple restarts don’t help, deleting and reinstalling the app refreshes this data.

If you’ve tried these common fixes and FaceApp still won’t move past “Preparing,” it could also be a server-side issue or a problem specific to your account, in which case contacting FaceApp support at [email protected] might be necessary.

Would you like me to help you check your permissions and try some of these steps?

Common fixes for FaceApp 'Preparing' hang-up

Thanks for asking about common fixes for FaceApp getting stuck on the "Preparing" screen. Based on the latest information and common troubleshooting steps, here’s a clear set of things you can try to resolve that hang-up on your iPhone with iOS 18.5:

1. Force Close and Restart the App
Fully close FaceApp by swiping it away from the app switcher, then reopen it. This clears temporary glitches.

2. Restart Your iPhone
A simple restart can fix many software hiccups on iOS 18.5 that might block processing.

3. Check Photo Access Permissions
Go to Settings → FaceApp → Photos, ensure FaceApp has access to all photos or at least those you want to edit.

4. Try Different Photos
Sometimes a particular photo file might cause issues if it’s very large or corrupted. Try a smaller or different image.

5. Reset Network Settings
If the app relies on internet to process edits, unstable connectivity can cause hangs. Go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings. Reconnect to Wi-Fi after.

6. Disable VPN or Low Power Mode
VPNs can interfere with server access. Low Power Mode might limit background activities. Turn these off temporarily via Settings.

7. Reinstall FaceApp
You’ve already done this, but it’s often recommended to clear any cached or corrupted app data.

8. Ensure Latest FaceApp and iOS Updates Are Installed
Sometimes app updates fix bugs specific to new iOS versions like 18.5.

If all else fails, sometimes the issue can be server-side or related to your FaceApp account. If that’s the case, reaching out directly to FaceApp support at [email protected] with your device info and iOS version can get you tailored assistance.1 2 10

Would you like me to walk you through any of these steps in detail?

How to fix FaceApp 'Preparing' hang-up?

Thanks for your question about fixing FaceApp when it’s stuck on the “Preparing” hang-up. I looked into common causes and solutions specific to iOS devices like your iPhone running iOS 18.5. Here’s a straightforward way to address it:

1. Reset Photo Access Permissions:
Sometimes, FaceApp’s photo access permissions get mixed up. Try this:
- Go to Settings → Privacy & Security → Photos.
- Temporarily set all the apps (including FaceApp) that have requested photo access to None.
- Then restart your iPhone.
- After the reboot, go back to Settings → Photos and re-enable FaceApp's photo access permissions.
This has worked for some users facing “Preparing” hang-ups with photos.1

2. Try Different Photos:
Use smaller-sized or standard-format photos, as very large or unusual formats sometimes cause the app to stall when preparing files.

3. Restart the App and Device:
Force close FaceApp by swiping it away in the app switcher, then relaunch it. Restart your iPhone as well to clear any temporary glitches.

4. Check Network Stability:
Make sure your internet connection is stable, as FaceApp needs to upload and process images on its servers. Switching between Wi-Fi and cellular, or resetting network settings, may help.

5. Disable VPN or Low Power Mode:
Turn off VPNs and Low Power Mode temporarily—they can interfere with server communication or app processing.

If after these steps FaceApp still hangs on “Preparing,” it could be a more specific account or server issue. In that case, contacting FaceApp support at [email protected] with your device info and iOS version is the best approach for tailored help.

Would you like me to guide you step-by-step through resetting photo permissions or any other suggestion?