Hello! I see you'd like to get a refund for your Bowmasters game purchase. To help you best, could you please tell me a bit more? For example, what exactly did you purchase (like in-app items or ad removal), when did you make the purchase, and through which platform (Apple App Store on your iPhone)?

Generally, for Bowmasters, the game developers do not handle refunds directly. Instead, Apple manages refunds for purchases made through the iOS App Store. So, for your iPhone with iOS 18.5.0, you will need to request a refund through Apple.

Here’s a simple step-by-step guide to request a refund from Apple:

1. Open this link on your iPhone or computer: reportaproblem.apple.com
2. Sign in with the Apple ID you used to make the Bowmasters purchase.
3. Find the Bowmasters purchase or in-app purchase in your purchase history.
4. Select “Report a Problem” next to the purchase.
5. Choose the reason for your refund request (e.g., accidental purchase, item not received).
6. Submit the request.

Apple will then review your request and notify you of the outcome.

If you want, I can also guide you through these steps on your device. Does that sound good? Also, was the purchase recent or some time ago? This info helps with possible refund eligibility.

Let me know, I’m here to assist!

Мне не пришел Донат на который я донатил хотел бы вернуть средства

Hi! I understand that you made a donation (in-app purchase) in Bowmasters, but it hasn't been credited to your game, and you'd like to get a refund. Let's get this sorted out.

First, just to confirm:
- Did you receive a purchase confirmation from Apple (usually an email receipt)?
- When did you make the purchase?
- Have you tried restarting the game to see if the donation appears? Sometimes purchases take a moment to show up.

Since you're on iPhone with iOS 18.5.0, and the purchase hasn't been delivered in Bowmasters, the best first step is to request a refund via Apple’s system, because they handle payments and refunds via the App Store.

Here’s a quick guide on how to request your refund:
1. Open Safari (or any browser) on your iPhone and go to reportaproblem.apple.com.
2. Login with your Apple ID (the one used to make the Bowmasters purchase).
3. Locate the recent Bowmasters purchase in your purchase history.
4. Press “Report a Problem” next to the purchase.
5. Choose the problem type (such as “Item not received” or “Did not get content”).
6. Submit your refund request and explain the situation briefly.

Apple usually responds within a few days and will either refund or ask for more details.

If you prefer, I can walk you through this process step-by-step.

Also, if the purchase was made very recently, sometimes logging out of your Apple ID on the device and logging back in or reinstalling the Bowmasters app can refresh your purchases and credit the donation.

Let me know what you’ve tried so far or if you need help with these steps!

У меня раньше все было но после обновления все сбросилось

Thank you for the extra details! Since your Bowmasters progress was fine before the update but now everything is reset, it sounds like your game data might have been disconnected from your account or cloud save during the update.

Here are some steps to try restoring your progress on your iPhone with iOS 18.5.0:

1. Check Game Center Login
- Go to Settings on your iPhone.
- Scroll down and tap Game Center.
- Make sure you’re logged in with the same Apple ID you used previously to play Bowmasters. If not, log in using that same ID. Sometimes progress is tied to Game Center.

2. Open Bowmasters and Restore
- Launch Bowmasters.
- Look for any option in the game settings to “Restore Purchases” or “Restore Progress.” Tap that and see if your data comes back.

3. Reinstall the Game (if needed)
- If the above doesn’t work, try deleting Bowmasters from your phone and reinstalling it from the App Store.
- Make sure to sign in to the correct Apple ID and Game Center before reopening the game.

4. Check Internet Connection
- Ensure your iPhone is properly connected to the internet as the game might need to sync with cloud servers.

5. Contact Support
- If your progress still doesn’t restore after these steps, you might want to email Bowmasters support at [email protected] with details like your Apple ID, approximate date of last progress, and device info. They sometimes can recover your data from their end.

Many players find their progress is tied to the Apple account and Game Center, and logging back in restores everything like a “boomerang”1 3 10.

Would you like me to guide you through checking your Game Center login and restoring progress step-by-step on your iPhone?

Почему просто нельзя вернуть средства

Thanks for asking why it's not possible to just get a direct refund from Bowmasters itself. The main reason is that Bowmasters developers do not handle refunds directly for any purchases made within the game. Instead, all payments and refunds are managed by the platform—in your case, Apple’s App Store on your iPhone.

This is a common policy for many mobile games and apps distributed through Apple. When you buy an item or in-app purchase, Apple processes the payment, and the developer only receives the revenue afterward. Because of this setup, the developer cannot just reverse or refund a payment themselves.

So, if something goes wrong (like your donation not showing up), Apple’s refund process is your official channel to request money back. This is why you need to submit refund requests through Apple’s system at reportaproblem.apple.com rather than directly to Bowmasters developers.

If you want, I can help guide you again through requesting a refund step-by-step. Just let me know! I’m here to make it as easy as possible.1

На нажал на кнопку восстановить покупку но ничего не вернулось

Thanks for letting me know that pressing the "Restore Purchases" button didn’t bring back your previous donations or purchases. That can be tricky, but let's try a few things to troubleshoot this further on your iPhone with iOS 18.5.0.

1. Check Apple ID Consistency
- Make sure you are logged into the same Apple ID on your iPhone that you used to make the original purchase. Go to Settings > tap your Apple ID at the top.

2. Stable Internet Connection
- Ensure you have a stable internet connection since restoring purchases requires communicating with Apple servers.

3. Force Close and Reopen the Game
- Sometimes the app needs a refresh. Swipe up from the bottom to close Bowmasters fully, then open it again and press “Restore Purchases.”

4. Restart Your iPhone
- A simple reboot can resolve some in-app syncing issues. Hold the power button and slide to power off, then turn your iPhone back on.

5. Reinstall Bowmasters
- Backup your device if needed, then delete Bowmasters and reinstall it from the App Store. Sign in with your Apple ID and try “Restore Purchases” again.

6. Check Apple’s Purchase History
- Verify that the purchase actually shows up in your Apple purchase history: Settings > your name > Media & Purchases > Purchase History. If it doesn’t appear, it might not have been processed completely.

If none of these options work, it may be a syncing issue on the developer’s side. In that case, you can contact Bowmasters support directly at [email protected] with details such as your Apple ID, purchase date, and screenshots of your purchase receipt or purchase history. They can sometimes manually assist or verify your purchase1.

Would you like me to guide you through any of the above steps?

Are there specific steps to follow for a refund on Bowmasters?

Hi! Yes, there are specific steps to follow if you want to request a refund for Bowmasters purchases, especially since the developers don’t process refunds themselves. Since you’re on an iPhone with iOS 18.5.0, all refunds must be requested through Apple’s App Store system. Here’s how you can do it:

1. Open Safari or any browser on your iPhone and go to reportaproblem.apple.com
2. Sign in with the Apple ID you used to make the Bowmasters purchase.
3. Find the Bowmasters purchase or in-app purchase in your purchase history.
4. Click “Report a Problem” next to that purchase.
5. Choose the reason for your refund request (such as “Item not received” or “Did not get content”).
6. Submit the request and explain your situation briefly.

Apple will review your request and notify you of their decision.

Remember, Bowmasters support directs users to Apple for refunds since they do not process refunds directly themselves2.

If you want, I can guide you through this step-by-step on your device! Are you ready to try these steps?

Да

Great! Let’s go through the refund request process step-by-step on your iPhone with iOS 18.5.0 for your Bowmasters purchase:

1. Open Safari (or any web browser) on your iPhone.
2. Go to reportaproblem.apple.com.
3. Sign in with your Apple ID that you used for the Bowmasters purchase.
4. Once logged in, look through your recent purchases and find the Bowmasters in-app purchase or donation.
5. Tap “Report a Problem” next to that purchase.
6. Select the reason that best matches your issue, like “Item not received” or “Did not get content.”
7. Write a brief explanation of the problem (for example, your donation didn’t credit in the game).
8. Submit the request.

After you submit, Apple will review it and typically respond within a few days by email.

If you want, I can stay here and guide you as you do it, or help with any step you feel unsure about. Just let me know!