Hi! I see you’re having trouble editing video in the Persona app on your iPhone with iOS 18.5. Let’s work through this together.

Could you please tell me a bit more? For example:
- What exactly happens when you try to edit a video?
- Do you get an error message or the app just doesn’t respond?
- Is this issue with all videos or just specific ones?
- Have you tried restarting the app or your phone?

Meanwhile, here are some quick steps you can try right now:

1. Restart the app: Close Persona fully (swipe up on the app in the app switcher) and then open it again.
2. Update the app: Head to the App Store and verify that Persona is updated to the latest version to avoid bugs.
3. Restart your iPhone: Power off and then turn on your device for a fresh start.
4. Check permissions: Make sure Persona has permission to access your camera and photos (Settings > Persona > Photos/Camera).
5. Clear app cache: Unfortunately, Persona may not have a clear cache option, but reinstalling the app can help refresh it.

If these don’t help, the problem might be deeper in the app’s video editing module. Some users have reported issues with the video editing function specifically in Persona’s effects section1.

If you let me know what you have tried or the behaviors you see, I can guide you on more targeted troubleshooting or next steps.

Are you ready to try these?

Не получается положить деньги

Hello! I understand you’re trying to add money (top up your account) in the Persona app but it’s not working. Let’s figure out how to get this sorted for you.

First, could you tell me:
- Are you trying to add funds to a specific Persona bonus or payment account?
- What method are you using to top up (credit card, bank transfer, etc.)?
- Are you receiving any error messages or notifications when the payment fails?
- Have you checked your payment information for accuracy?

In general, here’s how to top up your Persona bonus account:
1. Open the Persona app and go to your account or wallet section.
2. Select the option to add or top up funds.
3. Choose your preferred payment method (card, online payment, etc.).
4. Enter the required payment details carefully—card number, expiration date, CVC code.
5. Confirm the transaction and wait for the app to process it.

If the payment doesn’t go through:
- Double-check your card details and ensure the card is active and supports online payments.
- Make sure your internet connection is stable.
- Try restarting the app or your iPhone to refresh the session.
- Check if there are any restrictions from your bank preventing the transaction.
- Verify that your Persona app is updated to the latest version.

Sometimes, errors can occur due to server or app-side issues; if you continue facing problems, you may want to contact Persona support directly at [email protected] or check their official bonus program info here: Bonus Program | Persona

Let me know what you’ve already tried or if you see any errors, and I’ll help you step-by-step! Are you ready to try these tips?

Как исправить ошибки при пополнении счета в Persona?

Hi! You asked how to fix errors when topping up your account in the Persona app. Let me guide you through common solutions to resolve such issues smoothly on your iPhone with iOS 18.5.

Here are some steps you can follow to fix errors during a top-up transaction:

1. Verify Payment Details: Double-check your card or payment method information—card number, expiration date, CVV code—and make sure everything is entered correctly. Even a small typo can cause errors.

2. Check Card Validity: Ensure your payment card is active and supported for online transactions. Some cards may have restrictions or blocks that you need to clear with your bank.

3. Stable Internet Connection: Make sure you have a reliable internet connection during the transaction. Switching from cellular data to Wi-Fi or vice versa might help.

4. Update Persona App: Confirm that your Persona app is updated to the latest version via the App Store. Updates often fix bugs and improve payment stability.

5. Restart the App and Phone: Close the Persona app completely (swipe up in the app switcher) and then reopen it. Restarting your iPhone can also clear temporary glitches.

6. Clear Cache or Reinstall App: If errors persist, uninstall and then reinstall the Persona app. This can reset app data and fix possible corruption issues.

7. Check for Bank or Payment System Issues: Sometimes, the problem comes from your bank or payment provider. Contact your bank to ensure there are no blocks or holds on your card for online purchases.

8. Try a Different Payment Method: If available, try topping up using a different card or payment option.

9. Contact Persona Support: If none of the above help, you may need to contact Persona support at [email protected] or check their official site for specific payment troubleshooting.

If you notice any specific error messages, please share them with me so I can provide more targeted help. Are you ready to try these steps?

Let me know how it goes!