Hi! I see that your projects, templates, XML files, and codes stopped showing up in Alight Motion version 5.0.276. I'd love to help you get this sorted out. To better assist you, could you tell me a bit more about what exactly happens when you try to open your projects or templates? For example, do they not load at all, or do you see any error messages? Also, have you recently updated the app or changed any device settings?

While I wait for your details, here are some straightforward steps we can try to fix this issue:

1. Restart the App and Device: Sometimes, a simple restart of Alight Motion and your Android device can resolve temporary glitches.

2. Clear App Cache: On your Android 10 device, go to Settings > Apps > Alight Motion > Storage > Clear Cache. This won't delete your projects but may clear corrupt temporary data.

3. Check for App Updates: Even though you’re on version 5.0.276, it’s worth checking the Google Play Store for any available updates.

4. Verify File Location: Make sure your XML files and projects are saved in the correct folder on your device where Alight Motion expects to find them.

5. Re-import XML Files: If possible, try importing your XML templates again via the Templates tab, using the Upload button at the top. This could refresh your templates visibility.

If none of these help, there might be a compatibility issue or data corruption. Some users reported similar issues where projects or XML imports didn't work due to version mismatches or missing files1. I can guide you further on advanced options or direct you to Alight Motion support if needed.

Could you please try the above and let me know what happens? Also, any additional info you provide will help me tailor my advice better!

существующие проекты и шаблоны вообще не отображаются отображаются, алайт Моушен обновлен, кэш очищен, настройки в устройстве не меняла

Thank you for the extra details! Since your existing projects and templates aren't showing at all—even though the app is updated and cache cleared—and you haven’t changed device settings, it sounds like there might be a problem with how Alight Motion is reading your project data files.

Here’s what we can try next:

1. Check Storage Permissions: Sometimes the app may lose permission to access your storage, which will prevent it from showing saved projects or templates. On your Android 10 device, please go to Settings > Apps > Alight Motion > Permissions and make sure Storage permission is enabled.

2. Verify Project Files Location: Alight Motion usually saves projects in a specific folder on your device storage (often in a folder named "Alight Motion" or inside a 'Media' directory). Using a file manager app, check if your project files and templates still exist there. If you don’t see them, the app may not be able to locate your projects.

3. Sign In / Sync Account: If you use an Alight Motion account to back up projects, try signing out and signing back in within the app. This can refresh your project library if it’s linked to cloud storage.

4. Test Creating a New Project: Try creating a new project in the app. If you can create and see new projects, then the issue is with existing saved files rather than the app itself.

5. Import a Saved Template or XML Again: If you have a backup or exported project/template XML file, try re-importing it via the Templates tab to check if it properly loads.

If none of this restores your projects or templates display, it might mean that the local project database or app data is corrupted. In that case, backing up whatever project files you locate, uninstalling, and reinstalling Alight Motion could help—but be aware this step may erase unsaved data, so back up carefully.

Since you already cleared cache and updated, I recommend checking storage permissions first and confirming the project files are intact on your device. If problems continue, I can help you with steps for backing up and reinstalling or further investigating data restoration options.

Let me know how these steps go, and I’ll assist you further! Are you able to check the permissions or file locations right now?