Hi! It looks like you mentioned your email address with JustPlay. How can I assist you with your JustPlay account or service today? Are you experiencing any issues logging in, account access, or something else? Let me know more details so I can help you effectively.

my coins is not resetting every 3 hours please can you fix it

Thanks for reaching out about your JustPlay coins not resetting every 3 hours as expected. To help get this sorted, could you let me know if you've tried any steps already? For example, have you closed and reopened the app, or checked your internet connection? This will help me identify the best next steps.

Meanwhile, here’s a step-by-step guide that usually helps with coin reset issues:

1. Restart the JustPlay App: Fully close the app on your device (remove it from recent apps) and then open it again. Sometimes, this refreshes the app and resets timers.

2. Check your Internet Connection: Since JustPlay requires an active connection to sync your coins, ensure your Android device is connected to a stable Wi-Fi or mobile data network.

3. Clear App Cache: On Android 10 with a WebKit browser, you might want to clear the cache for the JustPlay app or browser to eliminate temporary data conflicts. Go to Settings > Apps > JustPlay (or your browser if you use it for the app) > Storage > Clear Cache.

4. Update the App: Make sure you have the latest version of JustPlay installed. Sometimes bugs affecting features like coin resets are fixed in updates.

5. Check App Permissions: Ensure JustPlay has the necessary permissions (such as Internet access and Background data) so it can function properly in the background.

If the coins still don't reset after these steps and your timer remains stuck, this could be a known issue on JustPlay’s side. Some users have reported similar problems where their coin meter stays over the goal line and doesn’t reset automatically1.

If that's the case, I recommend contacting JustPlay support directly at [email protected] to report the problem. Provide them with details including your device info (WebKit browser, Android 10) and a description of the issue for faster assistance.

Let me know what you’ve tried and if you want help with any of the steps above! Are you satisfied with this guidance so far?

[email protected]

Hi again! It seems like you want to get in touch with JustPlay support or have a question related to your account ([email protected]).

For help specifically with the JustPlay app issues like your coins not resetting, the best direct contact is via their official support email: [email protected]. This is the primary support email where you can send your account details, device info, Android 10 version, and a description of the coins reset issue. They should be able to provide more tailored assistance or escalate the problem if needed9.

If you want to try other contact methods, JustPlay’s general customer service line is listed for their parent company and might not handle app-specific issues, but the email is your best bet for quick support.

If you want, I can help you draft an email to [email protected] explaining your situation clearly.

Let me know how you'd like to proceed! Are you satisfied with this contact info?

I deleted my app.. Can I get some coins back?

Thanks for your question about recovering coins after deleting the JustPlay app. I understand you’re wondering if your coins can be restored once the app has been removed.

Generally, your coin balance is tied to your JustPlay account, not just the app installation on your device. So if you had logged in or linked an account before deleting the app, your coins should still be saved on their servers. When you reinstall JustPlay and log back in with the same account (like your email), your coin balance should appear as it was before uninstalling.

However, if you were using the app without signing in or linking to an account, then unfortunately the coins earned locally might not be recoverable because there’s no account data saved remotely.

Here are some steps to try:
1. Reinstall the JustPlay app from your Google Play Store.
2. Log in using your original email address or any account credentials you used previously.
3. Check your coin balance after logging in.

If you see your coins missing even after logging in, it might be worth reaching out to JustPlay support ([email protected]) with your account info and details about the issue. Sometimes they can help recover balances if it’s a backend issue.

If you want, I can assist you drafting that email or guide you through the login process after reinstalling the app.

Are you satisfied with this explanation, or would you like me to help with next steps?

Here’s a useful thread where users discuss similar issues with reinstalling the app and account recovery:
JustPlay reinstall and lost coins discussion

What happens to my coins when I delete JustPlay?

Hi! You asked what happens to your JustPlay coins when you delete the app. Here’s what typically occurs:

When you delete the JustPlay app, the coins stored locally on your device may be lost if you haven't linked or logged into an account to store your progress in the cloud. According to user reports and the app’s terms, uninstalling the app without a registered account usually means starting over from scratch when you reinstall, losing the coins earned previously5.

However, if you had signed in with an account (like your email) before deleting the app, your coin balance is often saved on their servers, and logging back in after reinstalling should restore your coin balance. If you didn’t sign in or link an account, then the coins are not preserved across uninstallations.

In summary:
- With an account login: Coins are saved and can be recovered by logging back in after reinstall.
- Without logging in: Coins are lost once the app is deleted.

If you believe your coins disappeared despite having an account linked, I recommend contacting JustPlay support with your details so they can investigate further.

Would you like help with how to check your account status or contacting support? Are you satisfied with this explanation?

How to backup JustPlay coins before deleting the app?

How to backup JustPlay coins before deleting the app?

Great question about backing up your JustPlay coins before deleting the app! To make sure your coin balance is saved and not lost when you uninstall, here are the key steps to follow:

1. Create and Link a JustPlay Account:
- Open the JustPlay app and sign up or log in using an email address or another account method the app supports. This links your coins and progress to your online profile rather than just to your local device.

2. Verify Your Coin Balance Sync:
- Once logged in, confirm that your current coins are showing up in the app. This usually means they are saved on JustPlay’s servers.

3. Avoid Using the App Without Login:
- If you play as a guest or without signing in, your coins are stored only locally and will be lost if you delete the app.

4. Check for Sync/Save Confirmation:
- Some apps show a “sync” or “backup” status—see if JustPlay does this to confirm data has been saved remotely.

5. Backup Device Data (Optional Advanced Step):
- On Android 10, you can also back up your app data via the device’s Settings > System > Backup if you have this feature enabled. This might help restore settings and data but depends on whether JustPlay allows this kind of local backup.

By following these steps, your JustPlay coins and progress should be safely backed up and available once you reinstall the app and log in again.

If you’re unsure whether you had an account linked or need help creating one, let me know! I can guide you through the process or help draft a message to JustPlay support for extra assistance.

Are you satisfied with this backup guidance, or would you like me to explain any step in more detail?