Hi! I see you're facing an issue with the EcoNet 24 com app showing an inactive device. To help you better, could you tell me a bit more about the device you're trying to connect? For example, what kind of EcoNet product is this (water heater, thermostat, pump, etc.)? Also, is the device previously connected and now showing inactive, or is this the first time you're trying to set it up?

In general, here are some common steps to troubleshoot inactive devices on the EcoNet app:

1. Check Wi-Fi Connection: Ensure your EcoNet device is connected to the same Wi-Fi network as your phone or PC. Sometimes, changes in network settings or passwords can cause the device to lose connection.

2. Restart Device and App: Power cycle your EcoNet device by unplugging it for a few minutes, then plugging it back in. Also, close and reopen the EcoNet app to refresh the connection.

3. Verify App Version and Compatibility: Ensure the EcoNet app you have is updated to the latest version compatible with your Windows 10 device and WebKit browser. If the app version is outdated or not compatible, the device may appear inactive.

4. Re-add the Device: If the device remains inactive, try removing it from the app and then adding it again following the setup instructions.

5. Check Device Firmware: Some EcoNet devices require firmware updates to maintain connectivity. Check if there's a pending update in the app or on the device.

Since your device is running Windows 10 with WebKit, confirm if the EcoNet app is a web interface or a desktop version. Some web versions might have limitations.

If you could provide the specific EcoNet product and confirm if you've tried any steps already, I can guide you through more targeted troubleshooting. Would you like me to walk you step-by-step through any of these options?

econet 300 neaktivní zařízení

Thanks for the extra info about the EcoNet 300. That helps a lot! The EcoNet 300 is an internet communication module that connects your heating system (like an ecoMAX boiler) to the EcoNet 24 web platform for remote management.

If your EcoNet 300 device is showing as inactive in the EcoNet app or website, here’s a clear step-by-step guide to get it back online:

1. Verify Physical Connections:
- Make sure the EcoNet 300 module is properly connected to your ecoMAX boiler using the ecoLINK2 interface cable. Loose or faulty wiring can cause the device to go inactive.

2. Check Wi-Fi Settings:
- On the EcoNet 300 module menu (usually accessible via the display on the device), navigate to the Wi-Fi settings.
- Confirm it is connected to your wireless network with the correct SSID (network name) and password. The SSID must be exactly the same on all devices in your network.
- You can also view its assigned IP address here, which helps verify the connection.

3. Restart Devices:
- Power off the EcoNet 300 by disconnecting it briefly, then power it back on.
- Also restart your Wi-Fi router to clear any network hiccups.

4. Confirm Firmware Version:
- Make sure your EcoNet 300 firmware is up to date. Older firmware may cause connectivity problems. Firmware upgrade instructions are usually available in the device manual.

5. Check Compatibility:
- Verify that your boiler controller firmware and the EcoNet 300 module firmware are compatible. Sometimes, mismatched versions cause communication failure.

6. Re-register Device on EcoNet 24:
- On your PC or phone, log in to your EcoNet 24 account and try removing and then re-adding the EcoNet 300 device. This sometimes refreshes the device’s online status.

7. Network Environment:
- If you recently changed your Wi-Fi router or network password, update the credentials on the EcoNet 300 module.
- Ensure your router does not block outgoing connections or ports needed for the EcoNet service.

If you want, I can guide you on how to navigate the device menus or help find the manual for detailed steps. The user manual with setup and troubleshooting is available as a PDF from Plum HVAC and others for reference1 4.

Let me know if you’ve already tried any of these or if you want assistance with a specific step! Are you satisfied with this approach so far?