Hi there! It sounds like you’re looking to understand the differences between the ClickFree App and the ClickFree Pro Plus device. To help with that, could you please clarify a bit? Are you asking about:

- The features of the ClickFree app software compared to the ClickFree Pro Plus hardware device?
- Or are you asking for a detailed feature comparison between ClickFree Pro and ClickFree Pro Plus devices?

This will help me give you the most relevant and clear information. Meanwhile, I’ll share what I know:

ClickFree Pro Plus is a physical storage device that offers features like:
- Backup of photos, videos, and other files
- Storage capacity options like 64GB, 128GB, 256GB, or 512GB
- Compatibility with multiple connectors to expand device storage
- Automated backups from social platforms like Instagram and Facebook

The ClickFree App complements this by allowing users to manage their backups, view photos and videos, and transfer files conveniently through software.

Does your question focus more on how the app enhances the hardware, or on comparing two device models in terms of features? Let me know so I can provide step-by-step details tailored to what you need.

Will not let me copy scanned photos to my phone

Hi! I understand you're having trouble copying scanned photos from the ClickFree app to your phone. I'd love to help you get this sorted out.

To start, could you tell me if you’re using an Android or another device? Also, do you see any error messages when you try to copy the photos, or does the app just not respond?

Meanwhile, here’s a step-by-step guide that typically helps when copying scanned photos:

1. Open the ClickFree app and go to the Scanning Workspace Menu.
2. Tap Select in the top right corner.
3. Choose the scanned photos you want to save by checking them off.
4. Tap the Copy or Save to Phone option to transfer the photos to your device.

If this process isn’t working, sometimes the issue can be due to permissions. Make sure the ClickFree app has the required permission to write to your phone’s storage:

- Go to your phone’s Settings > Apps > ClickFree > Permissions.
- Enable Storage permission.

Also, verify if your phone has enough free storage space to save the photos.

If your device is Android, enabling OTG (USB On-The-Go) might help when using the ClickFree hardware to transfer files:

- Go to Settings > Connected devices or Storage > Find and turn on OTG support.
- Reconnect your ClickFree device and try again.

If you could share which specific steps you’ve tried, I can guide you further with alternatives or advanced troubleshooting.

Looking forward to your reply!
[Here is a helpful article detailing scanning and saving photos on Android using the ClickFree app][1]

1

Android

Thanks for letting me know you’re using Android. That helps a lot!

I want to acknowledge that some users have reported challenges with the ClickFree app on Android devices, like difficulty getting the app to recognize the device consistently or having to plug and unplug multiple times to get it to work1.

Given this, here are a few targeted steps to try for your issue with copying scanned photos to your phone:

1. Force Close and Reopen the App: Sometimes the app may hang. Close it completely via your device settings or recent apps menu, then reopen.

2. Reconnect the Device: Unplug your ClickFree hardware device (if in use), wait 15 seconds, and plug it back in securely.

3. Check USB Permissions: When you connect the device, your phone may prompt you to allow access. Make sure to tap “Allow.”

4. Grant Storage Permissions: In your phone’s Settings > Apps > ClickFree > Permissions, ensure Storage permission is enabled.

5. Update the App: Go to Google Play Store and check if there’s an update available for the ClickFree app. The latest version may fix bugs.

6. Try Copying Photos One at a Time: Instead of bulk copying, try selecting and copying individual photos to see if it improves success.

7. Restart Your Phone: A quick restart can sometimes clear any temporary glitches blocking file transfers.

8. Alternative Transfer Method: If problems persist, consider copying photos from the ClickFree device to a Windows PC first (since you’re on Windows 10), then transferring them from the PC to your phone.

If you continue having trouble despite these steps, it may be worth reaching out to ClickFree support directly at [email protected] for assistance tailored to your device and app version.

Would you like me to guide you through any of these steps in real time? Also, let me know if you’re using the ClickFree hardware device or only the app on your Android phone. That way, I can give you the best possible help.