Hi! I see your Frameo app is showing that your frames are offline even though your Wi-Fi signal is excellent. Let's work through this together.

To start, a strong Wi-Fi signal doesn't always guarantee the frame is properly connected to the internet or the Frameo servers. Here's a step-by-step guide to help resolve this:

1. Restart Your Frame and Router: Sometimes, a quick restart of both your Frameo device and your Wi-Fi router can refresh connections and fix temporary glitches.

2. Check Wi-Fi Frequency Band: Frameo frames typically work better on 2.4 GHz Wi-Fi networks rather than 5 GHz. Confirm your router is broadcasting a 2.4 GHz signal and your frame is connected to that band.

3. Verify Network Settings on the Frame: On your Frameo device, go to its Settings > Wi-Fi submenu and confirm it shows connected to the correct Wi-Fi network and has an IP address assigned.

4. Test Internet Access: To check if the frame actually has internet access, try switching your router off and on again, or temporarily connect the frame to a mobile hotspot. This can rule out if your home network is blocking access.

5. Check for Firewall or Router Restrictions: Some routers or firewalls block specific devices or ports Frameo needs to work. Ensure your router isn’t blocking outbound connections to Frameo’s servers.

6. Update Frame Software: If possible, ensure your Frameo device has the latest firmware or app version. Outdated software can cause connectivity issues.

7. Factory Reset as Last Resort: If none of the above helps, try a factory reset on your Frameo frame and set it up again.

If you want, I can guide you through any of these steps in more detail. Could you tell me if you have already tried any of these? Also, do you know if your router is dual-band, and which band your frame is connected to?

If needed, I can also pull more detailed info from Frameo's support resources to assist further1 3.

Are you satisfied with the solution I provided?