Hi there! It looks like you’re having some issues with the PalmPay app related to Chisom. Could you please tell me a bit more about the problem? For example, are you having trouble logging in, making transactions, or something else? That way, I can guide you through the best steps to resolve it.

In the meantime, here are some general steps that often help with PalmPay app issues on Android 11 devices like yours:

1. Close and Restart the App: Sometimes simply closing the PalmPay app completely and reopening it resolves minor glitches.

2. Clear Cache: This can help if the app is running slow or not working properly.
- Go to your phone’s Settings > Apps > PalmPay > Storage, then tap Clear Cache.

3. Update the App: Make sure you have the latest version of PalmPay from the Google Play Store, as updates often fix bugs.

4. Check Your Internet Connection: A stable internet connection is necessary for PalmPay to function properly. Try switching between Wi-Fi and mobile data to see if it helps.

5. Re-login: Logging out of the app and then logging back in can refresh your session.

If you’ve already tried these or if you’re encountering something specific like transaction failures, login errors, or account-related messages, please let me know those details. That way, I can provide more targeted help.

Also, if the issue is related to transfers or prepaid tokens, there are known solutions shared by other users, and I can guide you through those as well1 8.

Looking forward to your reply!