[iQIYI] Hoce la suscripcion pero no llega a mi correo el codigo de verificacion por lo que no he podido ver

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Julia Quintana
hace 2 meses in iQIYI
Hoce la suscripcion pero no llega a mi correo el codigo de verificacion por lo que no he podido ver

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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hace 2 meses

Hello! I understand that you made a subscription but haven’t received the verification code by email, so you can't access the service yet. Let’s see how to get this sorted out quickly.

First, to narrow down the issue:
1. Did you double-check that the email address you entered during signup is correct without typos?
2. Have you looked in your email's spam or junk folder? Sometimes verification emails get filtered there.
3. Are you using the same email where you usually get other service emails?

If those are all good, here are some steps you can try on your Windows device using your WebKit browser:

1. Resend the Verification Code: Look for a “Resend code” option on the subscription page or login screen and try sending it again.
2. Whitelist iQIYI Emails: Add the official iQIYI email address (usually something like [email protected]) to your email contacts or safe sender list to prevent blocking.
3. Try a Different Email: If possible, create an account using a different email address (like Gmail, Outlook) to see if the code comes through there.
4. Clear Browser Cache: Go to your browser settings and clear cached files and cookies; sometimes old session data can cause issues.
5. Check Network Restrictions: Confirm that your internet connection is stable and there are no firewall or email filter rules blocking iQIYI emails.

If none of this helps, it could be a backend issue, and I suggest contacting iQIYI support directly with your account details at [email protected] for personalized help. They can also verify if the code is being sent or if there are any platform delays.

Would you like me to guide you through any of these steps? Let me know how you’d like to proceed!

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