Hello! I see you're having trouble accessing your CosmoPayment account because it doesn't accept your email, even though you haven't changed it. Let's get this sorted out together.
First, to better understand the problem:
- When you say "it doesn't accept my email," could you describe exactly what happens? For example, do you get an error message when entering your email, or does the system say the email is not registered? - Have you tried using the "Forgot Password" option to reset your password using that email? - Could you check if maybe there's a typo or an extra space when you enter your email? - Have you checked your spam or junk folder in case there is some communication from CosmoPayment?
While waiting for your answers, here are some quick steps you could try:
1. Carefully type your email again and ensure there are no spaces or wrong characters. 2. Use the "Forgot Password" feature to initiate a password reset; sometimes this also confirms that your email is recognized. 3. Check your spam/junk folders for any emails from CosmoPayment. 4. Try using a different browser or clear the cache of your current browser, since your device runs Windows with WebKit technology, which might cache old data causing issues.
If none of these help, it might be necessary to contact CosmoPayment support directly. According to the official resources, they respond to queries usually within 24 hours and can assist you in recovering access or identifying account issues12.
Let me know how these steps go or if you're seeing any particular error messages. We'll find a solution!
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Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
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Hello! I see you're having trouble accessing your CosmoPayment account because it doesn't accept your email, even though you haven't changed it. Let's get this sorted out together.
First, to better understand the problem:
- When you say "it doesn't accept my email," could you describe exactly what happens? For example, do you get an error message when entering your email, or does the system say the email is not registered?
- Have you tried using the "Forgot Password" option to reset your password using that email?
- Could you check if maybe there's a typo or an extra space when you enter your email?
- Have you checked your spam or junk folder in case there is some communication from CosmoPayment?
While waiting for your answers, here are some quick steps you could try:
1. Carefully type your email again and ensure there are no spaces or wrong characters.
2. Use the "Forgot Password" feature to initiate a password reset; sometimes this also confirms that your email is recognized.
3. Check your spam/junk folders for any emails from CosmoPayment.
4. Try using a different browser or clear the cache of your current browser, since your device runs Windows with WebKit technology, which might cache old data causing issues.
If none of these help, it might be necessary to contact CosmoPayment support directly. According to the official resources, they respond to queries usually within 24 hours and can assist you in recovering access or identifying account issues1 2.
Let me know how these steps go or if you're seeing any particular error messages. We'll find a solution!