Hello! I understand that your MobiKwik app is showing just a blue screen on your Android 10 device and not opening properly. Let’s see if we can get this sorted.

First, could you tell me:
- Have you tried restarting your phone after seeing the blue screen?
- Is your MobiKwik app updated to the latest version from the Play Store?
- Do other apps on your phone work fine, or is this issue only with MobiKwik?

Meanwhile, here’s a simple step-by-step guide to try:

1. Restart the phone: Sometimes a simple reboot can clear minor glitches preventing apps from loading properly.
2. Clear MobiKwik app cache and data:
- Go to Settings > Apps & notifications > See all apps > MobiKwik.
- Tap Storage & cache.
- Tap Clear cache first and check if it opens.
- If not, then tap Clear storage/data (this will log you out, so you’ll need to re-login).
3. Ensure app is updated: Open the Google Play Store, search MobiKwik, and tap Update if available.
4. Check WebView component: Since MobiKwik’s app uses WebView to display content and your device uses WebKit, conflicts here can cause a blue screen.
- Go to Play Store, search for Android System WebView and update it.
5. Reinstall MobiKwik: If the above steps don’t work, uninstall MobiKwik and reinstall it fresh.

If you have a microG or any custom Google Services app installed on your Android 10 device, there might be a conflict causing the blue screen due to WebView initialization issues1.

Try these steps first, and please let me know the results. If it still doesn’t work, I can guide you through some advanced troubleshooting.

Are you okay to try these now?

Sir me clear data or clear cache bhi kar liye or update bhi kar liya reinstall bhi kar liya or restart bhi kar liya fir bhi blue screen show ho rahi hai

Thank you for trying those important steps already. Since clearing data/cache, reinstalling, updating, and restarting didn’t solve the blue screen issue on your MobiKwik app, let’s explore a few deeper things that could help.

From what you described and considering your Android 10 device uses WebKit, sometimes the problem happens because of conflicts with the Android System WebView component. This component is responsible for rendering web content inside apps like MobiKwik. Occasionally, a problematic update to WebView can cause apps to freeze or show a blue screen. Some users fixed the issue by uninstalling recent WebView updates or reinstalling it carefully8.

Here is what you can try next—step by step:

1. Uninstall recent updates to Android System WebView:
- Go to Settings > Apps & notifications > See all apps > Android System WebView.
- Tap the three-dot menu (top-right) and select Uninstall updates.
- Restart your phone and try opening MobiKwik again.

2. Reinstall or update Android System WebView:
- Open Play Store, search for Android System WebView, and install or update it from there if possible.

3. Check if any third-party services like microG are installed:
- If you are using microG (an alternative implementation of Google services), it can interfere with WebView-based apps causing blue screens3.
- If yes, try disabling or uninstalling microG temporarily to test if MobiKwik opens.

4. Reset app preferences:
- Sometimes resetting app preferences can help.
- Go to Settings > Apps > Tap three-dot menu > Reset app preferences.
- This will reset disabled apps, default apps, background data restrictions without deleting your data.
- Then restart the phone and try MobiKwik.

If these options don’t help, it could be an issue needing support from MobiKwik’s technical team to investigate on their side or an incompatibility triggered by your phone's customizations or recent Android updates.

Would you like me to guide you through the uninstalling WebView updates now? Or if you have noticed any custom Google service replacements like microG installed?

Let me know, and we’ll take it from there!

Sir me phone me MobiKwik app open nhi ho rha hai sirf blue screen show ho rahi hai

Hello again! Since you’re still seeing a blue screen when opening the MobiKwik app on your Android 10 phone with WebKit, and you’ve tried clearing cache/data, updating, reinstalling, and restarting, there are some more specific causes we can look into.

One common reason for this “blue screen of death” in MobiKwik is a conflict with the Android System WebView component, especially if you use alternative Google service frameworks like microG on your device. This conflict can cause the app to fail to initialize properly and show a blue screen instead1.

Here’s what I recommend next:

1. Uninstall updates for Android System WebView:
- Go to Settings > Apps & notifications > See all apps > Android System WebView.
- Tap the three-dot menu at the top-right and select Uninstall updates.
- Restart your phone and try opening MobiKwik again.

2. Update or reinstall Android System WebView from Play Store:
- Open the Google Play Store.
- Search for Android System WebView.
- Update or install if available.

3. Check if you have microG or other alternative Google services installed:
- If yes, they might cause conflicts with WebView.
- Temporarily disable or uninstall microG for testing.

4. Reset app preferences:
- Go to Settings > Apps.
- Tap the three-dot menu > Reset app preferences.
- Restart your phone and test again.

If none of these help, it might be a deeper compatibility issue or a temporary server-side problem. In that case, contacting MobiKwik support directly would be best.

Would you like me to guide you with the steps to uninstall WebView updates now? Or is there any alternative Google service like microG on your phone? I’m here to help!