Hi! I understand that your Goolink app isn’t working over the internet, even though you’ve paid for the cloud service, and it is showing your device as offline or “device off.” Let’s work together to figure this out.

To start, could you please confirm a couple of things for me?
1. Is your device (the camera or hardware connected to Goolink) powered on and connected to the internet locally (e.g., via Wi-Fi or Ethernet)?
2. Have you tried accessing the device over a local network connection to see if it appears online?
3. Did this issue start suddenly, or has it never worked over the internet since you set it up?

These details will help me guide you better. Meanwhile, here are some common steps to try:

1. Check Device Power and Network Connection: Make sure the device is turned on and properly connected to your router or network. Sometimes power cycles (turning it off, waiting 10 seconds, then turning it on again) help reconnect devices.
2. Network Settings on the Device: If possible, access the device’s network configuration (via local IP or through the app) and ensure it shows a stable internet connection.
3. App and Account Login: Verify you are logged into the correct account in the Goolink app that matches your cloud subscription. Sometimes logging out and back in refreshes device status.
4. Cloud Service Status: Double-check that your cloud subscription is active and properly linked to this device (sometimes multiple devices can cause confusion).
5. App Permissions and Updates: Ensure your Goolink app has necessary permissions (especially for network and background activity) on your Android device and that the app is updated to the latest version.

If you’ve already done these steps or the problem continues, please let me know what you tried so I can suggest deeper troubleshooting or alternative solutions.

Looking forward to your reply!

Da radilo preko 6godina, Goolink cloud VALID do jul 2026, u lokalnoj mreži radi. Neće da pusti preko interneta odjednom se pojavilo

Thank you for the details! Since your Goolink cloud subscription is valid until 2026 and the device works fine on the local network, but suddenly stopped working over the internet, here are a few focused steps to consider:

1. Check for Changes in Network or ISP: Sometimes, internet service providers (ISPs) or routers update settings that affect remote access. Could there have been any changes in your home router (like firmware updates or new firewall rules) or ISP recently? Restarting the router is a good quick step.

2. VPN or Proxy Settings: Do you or your phone use any VPN or proxy services? VPNs can interfere with cloud-based device connections. If you have a VPN active on your Android device, try disabling it or make sure Goolink app is exempted from VPN usage.

3. Refresh Device Connection in App: Try logging out from the Goolink app, clear the app cache on your Android (Settings > Apps > Goolink > Storage > Clear cache), then log back in. This can refresh the connection status.

4. Cloud Service Sync: Sometimes, a temporary glitch happens on the cloud servers or in device registration. If possible, remove the device from your Goolink cloud account and re-add it. This process can reestablish the cloud connection.

5. Port or Firewall Blocking: Check if any firewall on your router or network blocks outbound connections used by Goolink. Unlike local connections, cloud access requires communicating via specific ports.

6. Update or Reinstall Goolink App: Ensure your app is updated. If it is, try uninstalling and reinstalling to fix any corrupted files.

If after these the device still shows offline over the internet but works locally, it’s likely a network or cloud sync issue. I can help guide you through advanced steps like checking router port forwarding or advanced device settings if needed.

Do any of these steps sound doable so far? Have you noticed any network changes on your side recently?

Ako bi mogla pomoć oko ip adresa. U prvom polju upisujem svoj ip od DVR (192.168.0.22 gatewaj je 192.168.0.1, 255.255.255.0.... E sada sledeći a podešavanja su mi bitna, kada sam resetovao ruter tu sada stoje ip 8.8.8.8 i 8.8.8.5 cini mi se, n ata d namešta je stojala moja dns 212.200.191.166 i 212.200.190.166 port 34567 i 80 mtu 1500 i takodje radilo... Sada vise ne

Thanks for sharing those IP details! It looks like after your router reset, some network settings—especially DNS and IP addressing—may have changed, which can affect your Goolink device’s ability to connect over the internet.

Let me help clarify and guide you on the IP addresses and network settings you mentioned:

1. Local IP of DVR: 192.168.0.22
This is your DVR’s local (private) IP address on your home network, which is correct as a private IP in the 192.168.x.x range.

2. Gateway: 192.168.0.1
This is your router’s local IP, serving as the gateway for devices on your LAN. This is also standard.

3. Subnet Mask: 255.255.255.0
Also typical for most home networks; it defines your local network range.

4. DNS Settings: Previously you had 212.200.191.166 and 212.200.190.166, but now your router resets to Google public DNS 8.8.8.8 and 8.8.4.4 (you might have mistyped 8.8.8.5, often it’s 8.8.4.4).
DNS (Domain Name System) translates domain names into IP addresses. Using Google DNS is generally fine and should not affect your device connectivity directly unless your ISP or network requires a specific DNS for authentication.

5. Ports: 34567 and 80
Port 34567 is commonly used by DVR devices for remote access, and port 80 is the standard HTTP port.

6. MTU: 1500
A standard value for most home networks, relating to packet size. Usually no need to change unless you know otherwise.

### What to Check/Do Next:

- Port Forwarding: Since your DVR uses local IP 192.168.0.22 and ports 34567 & 80, make sure your router’s port forwarding is set correctly after the reset. Port forwarding tells your router to send incoming internet traffic on those ports to your DVR’s IP.
- Access your router’s admin page (usually at 192.168.0.1 in a browser).
- Find the Port Forwarding section.
- Set it so external ports 34567 and 80 forward to internal IP 192.168.0.22 on the same ports.
- Save and apply these settings.

- Static IP for DVR: It’s a good idea to set your DVR to have a static IP in the router settings (usually called DHCP reservation). This prevents the DVR’s local IP from changing after router resets, which would break port forwarding.

- Verify DDNS or Cloud: If your Goolink cloud access uses DDNS (Dynamic DNS) or similar services, verify those settings are correct. Sometimes resetting your router changes the public IP address, and DDNS ensures remote apps can find your home network.

- Test External Access: After port forwarding and static IP are set, try accessing your device via the Goolink app. If it still shows offline, you might want to check if your ISP blocks certain ports or if there’s an additional firewall.

### Summary Steps for You Now:

1. Log into your router admin (192.168.0.1) with credentials.
2. Check or set port forwarding for 34567 and 80 to the DVR IP 192.168.0.22.
3. Set a static IP or DHCP reservation for your DVR (192.168.0.22).
4. Confirm DNS is either your ISP’s default or Google’s 8.8.8.8/8.8.4.4 (this usually won’t cause issues).
5. Save settings and reboot your router and DVR.
6. Test access via Goolink app over internet again.

If you want, I can walk you through how to do the port forwarding step-by-step based on your router model. Just let me know!

Are you comfortable accessing your router’s settings, or would you prefer detailed guidance?

Tehnicolor do sis 3.0

Great, since you're using a Technicolor DOCSIS 3.0 router and want to set up remote access for your DVR via the Goolink app, let me walk you through the key steps specifically tailored to your setup:

1. Access Router Admin Panel:
- Connect your Android device or PC to the Technicolor router network.
- Open a browser and enter 192.168.0.1 (common for Technicolor devices).
- Log in with your credentials (default might be on a label on your router or set by your ISP).

2. Setup Static IP or DHCP Reservation for DVR:
- Find the DHCP or LAN settings section.
- Locate the device list, find your DVR at 192.168.0.22.
- Reserve this IP so it won’t change after router restarts.

3. Configure Port Forwarding:
- Navigate to “Port Forwarding” or “Virtual Server” settings.
- Add a new rule:
- External Port: 34567 (and 80 if needed)
- Internal IP Address: 192.168.0.22 (your DVR)
- Internal Port: same as external (34567 and 80)
- Protocol: TCP/UDP or both (if option available)
- Save and apply changes.

4. Check DNS Settings:
- It’s fine to use Google DNS (8.8.8.8 and 8.8.4.4) or your ISP’s DNS (212.200.191.166 and 212.200.190.166) — this usually doesn’t affect Goolink remote access directly.

5. Reboot Router and DVR:
- Restart both devices to ensure new settings take effect.

6. Test Remote Access:
- Open your Goolink app on Android.
- Make sure you are logged in correctly.
- Add or refresh your device.
- Try accessing your device remotely via the internet.

If you need, I can guide you step-by-step through your Technicolor’s specific menus, or if you want I can direct you to a video tutorial on setting up port forwarding on Technicolor DOCSIS 3.0 routers.

Would you like more detailed instructions for each step? Also, do you have access credentials for your router handy?

Hvala, probaću pa se javljam

Hey! You asked about Goolink app usage tips and user reviews, right? I have some helpful info for you based on user experiences and features.

User Reviews:
- Goolink has an average rating around 3 out of 5 on Google Play and the App Store, reflecting a mix of positive and some critical feedback.
- Users appreciate its core functions like real-time surveillance, playback, and device management.
- Some users mention ads can be disruptive, especially those with sound, which may interrupt viewing during meetings or quiet moments.
- There have been reports in forums and reviews about occasional connectivity issues over the internet, although local network access remains stable.
- Some users highlight that compatibility and remote viewing can sometimes feel limited depending on network or device conditions.

Usage Tips:
- Make sure to keep the app updated to benefit from the latest fixes.
- When setting up remote access, carefully configure port forwarding and network settings to avoid connection drops.
- Clear app cache or log out and log back in if you experience device offline issues.
- Disabling VPNs on your Android device can help if you have trouble connecting remotely.
- If your router or ISP changes, revisit settings like DNS and port forwarding tied to your DVR or NVR.
- Use the app over Wi-Fi or a stable 3G/4G network for better video streaming quality.
- For better control, use features like snapshot, playback, and PTZ (pan-tilt-zoom) if supported by your device.

If you'd like, I can help you with specific troubleshooting or configuring the app for your setup. Just let me know!

For reference, here’s the official Google Play page for Goolink with more reviews and app info: Goolink on Google Play

Are you satisfied with this overview? Would you like tips tailored to your specific device or network environment?

Dajte mi z svaki slučaj video link za prwusmwravanje

Hi! For a video link specifically about redirecting (preusmjeravanje) in Goolink, I couldn't find an exact tutorial video that focuses on that topic. However, I can guide you on setting up remote viewing and port forwarding—which is usually what's involved in redirecting video streams in Goolink.

Meanwhile, here is the official Goolink app page where you can find more info and sometimes links to tutorials or support materials:
Goolink on Google Play

If you want, I can explain the port forwarding and remote access setup step-by-step again or help you find general video tutorials on YouTube with similar Goolink remote access configs. Just let me know!

Would you like me to prepare that?

Koje su najčešće greške pri korištenju Goolink aplikacije?

Hey! Here are some of the most common mistakes users make when using the Goolink app, based on similar device and app experiences:

1. Incorrect Device Login or Cloud Account: Using the wrong account credentials or cloud account not linked properly to the device can cause it to appear offline.

2. Network Connectivity Issues: Not ensuring the device is properly connected to a stable internet connection. The device may work on local Wi-Fi but fail remotely if router or ISP settings block needed ports.

3. Port Forwarding Misconfiguration: Forgetting or incorrectly setting port forwarding rules for the DVR/NVR device’s IP and relevant ports (often 34567 and 80) on the router.

4. Ignoring IP Changes After Router Reset: The device IP might change if DHCP reservation/static IP is not set, breaking remote access.

5. Outdated App or Firmware: Not updating the Goolink app or device firmware, leading to bugs or connectivity issues.

6. VPN or Firewall Blocking: Running VPNs or having firewall settings that block the app’s connections.

7. Insufficient App Permissions: On Android, not granting the app necessary permissions to access network or run in the background.

If you want, I can share more detailed troubleshooting steps for any of these common issues or help you check settings on your device and router.

Also, while these points are based on general knowledge around such smart camera apps (like Reolink), they closely apply to Goolink scenarios as well1 2 3 4.

Are these the kind of issues you’re experiencing, or is there a specific problem you want help with?

Ne radi preko interneta, cloud plaćen ali prijavljuje device off

Hi again! Since your Goolink app shows the device as offline over the internet despite having a valid cloud subscription, let's focus on a few key points to get this resolved:

1. Verify Cloud Server Status: Sometimes cloud services experience temporary outages or maintenance. Although rare, it's worth confirming if Goolink’s cloud servers are online. Unfortunately, there isn't a public status page, but checking forums or contacting Goolink support via their official channel ([email protected]) can help.

2. Internet Connection of the Device: The device needs an active internet connection on your home network to communicate with the cloud. Since it works locally, the local network connection is fine, but double-check if the device's internet access isn't blocked by firewall rules on the router.

3. Router Port Forwarding and Firewall: Cloud access usually depends on some ports being open or forwarded correctly. Even though cloud service is active, router firewall or ISP restrictions can block communication. Revisit your router’s port forwarding and firewall settings, ensuring the required ports (often 34567 and 80) point to your DVR's IP.

4. Device Registration with Cloud: It could be a syncing issue where the device registration with the cloud got disrupted. Try removing and re-adding the device in the Goolink app.

5. App and Firmware Update: Make sure both the Goolink app on your Android device and your DVR firmware are up to date.

6. Check VPN/Proxy on Phone: If you're using VPN or proxy on your Android device, try disabling it temporarily to see if that restores connectivity.

If after checking these you still see "device offline" over the internet, but the device works locally, it likely points to a network or cloud communication problem. Feel free to share anything you've tried so I can help further with deeper troubleshooting.

Let me know how it goes or if you want me to guide you step-by-step through any of these checks!

1