Hi there! It sounds like you’re having trouble receiving the OTP (One-Time Password) for the Careem app on your Android device. Let’s get this sorted out together.

First, just to clarify:
- Are you trying to receive the OTP via SMS or WhatsApp?
- Have you tried waiting a few minutes to see if the OTP arrives?
- Do you see an option in the app to receive the OTP via WhatsApp instead of SMS?

Here’s a step-by-step approach that usually helps resolve OTP delivery issues on Careem:

1. Wait briefly: SMS delivery can sometimes be delayed by the network. Give it a few minutes before trying again.

2. Switch to WhatsApp: In some cases, receiving the OTP via WhatsApp can be quicker and more reliable. Check if the app allows you to select WhatsApp for the OTP instead of SMS.

3. Check your phone number: Make sure the number you entered is correct, including the country code if necessary.

4. Restart your phone: This refreshes your network connection, which might help with receiving messages.

5. Check SMS blocking or Do Not Disturb settings: Ensure that your phone or carrier isn’t blocking messages from unknown numbers.

6. Try using a different network: If possible, switch between Wi-Fi and cellular data or try a different SIM to see if that helps.

If you have tried these steps, please let me know which ones, and any additional details like the error message, if any. That way, I can dig deeper to find an alternative fix for you. If it turns out to be a broader issue, I can also assist you with contacting Careem support directly.

Are you able to try these steps now?

Number change

Thanks for bringing this up! Changing your phone number in the Careem app is straightforward. Here’s how you can do it on your Android device with the Careem app:

1. Open the Careem app and log in with your current account.
2. Tap the menu icon—the three horizontal lines usually at the top right corner.
3. Select “Profile” from the menu options.
4. Go to “Personal Information” or similar account details.
5. Update your mobile number there to the new one you want to use.
6. Save the changes, and you may need to verify the new number with an OTP.

If you want a quick video walkthrough, there are tutorials available on YouTube demonstrating this process step-by-step as well.

If you encounter any issues updating your number inside the app—like if the option isn’t available or the change doesn’t reflect—let me know. Sometimes account verification or app version issues can block this, and we can troubleshoot further or get in touch with Careem support directly for a resolution.

Would you like me to guide you through this process on your device now?

Can I access Careem without my old phone number?

Great question! Accessing your Careem account without the old phone number can be tricky because Careem generally uses your phone number for verification and login purposes. Here’s what you need to know:

1. Careem requires a valid phone number for account access and OTP verification. Unfortunately, you cannot log in without access to the phone number originally linked to your account. The OTP (One-Time Password) needed to log in is sent to that number.
2. If you no longer have access to your old number, you will need to update the phone number on your account. This usually requires logging in first, which might not be possible without OTP access.
3. What you can do:
- If you still have access to your Careem app session on another device or are logged in somewhere, update your phone number via Profile > Personal Information before logging out.
- If not logged in, your best bet is to contact Careem support directly to verify your identity and update your number for you. They may ask for account details, ID verification, or ride history to confirm ownership. You can reach out to Careem support via the app or email ([email protected]).
4. Alternative: Some users consider registering a new Careem account with a new phone number, but this means losing your ride history and any linked ride credits or promotions.

Since it’s a sensitive issue involving account security, direct support from Careem is usually required to reset your phone number if you cannot receive OTP on the old number.

Do you still have access to your Careem app on any device? Or would you like me to help you contact Careem support for updating your phone number safely?

Steps to recover Careem account without current phone number

Thanks for your question about recovering a Careem account without access to your current phone number. Since the Careem app relies on your phone number for login and OTP verification, this situation can be a bit complex, but here’s what you can try:

1. Check for Active Session:
If you are still logged into your Careem app on any device, you can go into your Profile settings and update your phone number there without needing the OTP from your old number.

2. Contact Careem Support:
If you don’t have access to the old number and can’t log in, your best option is to contact Careem’s customer support directly. They can verify your identity through other means—like your email, ride history, or ID—and assist in updating the phone number linked to your account. You can reach them via:
- In-app support chat (if you can log in anywhere)
- Email: [email protected]
- Website support pages: https://help.careem.com/hc/en-us/articles/360001592308-Contacting-Careem

3. Account Recovery Without Phone Number Is Not Supported:
Currently, Careem does not support account recovery or registration without a phone number, nor do they provide alternatives for OTP verification without that number. Using temporary or virtual numbers is possible for new account registration, but that won't help with recovering an existing account2 3 6.

4. Avoid Creating Duplicate Accounts:
If you cannot regain access to your old account and end up creating a new one, note that your ride history and any saved preferences will not transfer.

To sum up, the key step is to get in touch with Careem support and explain your situation for secure account verification and phone number update. If you’d like, I can help you draft a message or guide you on contacting them.

Does this help clarify things? Would you like me to assist you contacting Careem support?

Can I contact Careem support for account recovery?

Absolutely, you can contact Careem support for account recovery, especially if you don’t have access to your current phone number. Here’s how you can do it:

1. Use the Careem App Help Center:
- Open the Careem app on your Android device.
- Tap on the menu (the three horizontal lines) at the top right corner.
- Select Help.
- Choose Get help with this ride or View past rides, then select a relevant issue or "Account" related option.
- You can then message Careem support directly through the app’s chat support. This support is available 24/7.

2. Email Careem Support:
If you cannot access the app or prefer email, you can contact Careem at: [email protected].

3. Phone Support:
While not always recommended for detailed account recovery, one of Careem’s customer service phone numbers is +971 4 440 5222 in UAE.

4. Careem Help Website:
You can also visit the official Careem Help Center for more contact options and FAQs:
Contacting Careem and How can I contact Careem?

When you contact them, be prepared to provide details like your registered email, previous ride details, or any proof that confirms you are the account owner to help with verification.

Would you like me to help you draft a message to Careem support or guide you through using the in-app chat?