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[SEMS+] Oude data van Sems worden niet getoond in Sems+
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luc Teule
10 maanden geleden in
SEMS+
oude data van Sems worden niet getoond in Sems+
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Daniel Otega
Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...
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Hi! I understand you're not seeing the old data in your SEMS+ app. Let's try to get to the bottom of this together.
To start, could you please tell me a bit more? For example:
- How far back is the data missing? (Yesterday, last week, or older?)
- Have you noticed if the app syncs new data correctly and only the older data is missing?
- Have you tried logging out and back into the SEMS+ app?
- Is your device connected to the internet without interruptions?
In the meantime, here are some common steps that often help restore old data visibility:
1. Check Internet Connection: The SEMS+ app needs a stable internet connection to fetch historical data from the server.
2. Refresh or Re-sync Data: In the SEMS+ app, there is usually an option to refresh or sync the data manually. Try that to see if old data loads.
3. Clear Cache: Sometimes, cached data can interfere. On Windows, clear browser cache or the app cache if using a desktop app.
4. Update the App: Ensure you have the latest version of SEMS+ installed, which resolves many bugs.
5. Account Verification: Confirm you are logged into the right account linked to your inverter.
If after trying these, the old data is still missing, it's possible there may have been a longer internet outage at the inverter, which can cause data loss beyond 24-48 hours because the inverter only stores data temporarily offline4.
Please try the above and share any updates, and I can guide you further if needed! Are you comfortable trying these steps now?