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[RemoteLink 2] RemoteLink werkte prima. RemoteLink 2 zegt dat mijn apparaat niet compateble is en aangepast dient
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Herman
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RemoteLink 2
RemoteLink werkte prima. RemoteLink 2 zegt dat mijn apparaat niet compateble is en aangepast dient
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Charlotte Green
Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...
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Hi! I see RemoteLink 2 is telling you your device is not compatible and needs adjustment, while RemoteLink worked fine before. Let's get this sorted out.
To help you better, could you please tell me what device (make and model) you're using RemoteLink 2 on? Also, are you using a smartphone, tablet, or a computer? The compatibility message usually relates to the specific device or OS version you're running.
Meanwhile, here are some general steps that often help with compatibility messages on RemoteLink 2:
1. Check for Updates: Make sure your device OS (Windows 10, in your case) is fully updated. Sometimes app compatibility relies on the latest patches.
2. App Version: Ensure you are running the latest version of RemoteLink 2. If not, update it from the official source.
3. Uninstall and Reinstall: Sometimes removing the app completely and reinstalling can reset compatibility checks.
4. Device Settings: Some apps require Bluetooth and location permissions enabled. Verify RemoteLink 2 has permissions necessary for your device.
5. Compatibility List: Confirm your device is officially supported by RemoteLink 2. Older or uncommon devices might not be compatible without adjustments.
If after these steps the problem persists, there might be tweaks required for your specific device model or OS version. Please share your device details and any error messages you see exactly, so I can assist you further.
Does that sound good? Looking forward to your reply so we can get RemoteLink 2 working perfectly for you!
iPhone 12 en Ipad
Charlotte Green
Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...
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Thanks for letting me know you’re using an iPhone 12 and an iPad with RemoteLink 2. Both are supported iOS devices generally compatible with the app, so it’s interesting you’re getting a compatibility message.
To help you get this working smoothly, let’s try the following together:
1. App Version: Please make sure you have the latest version of RemoteLink 2 installed on both devices. You can check the App Store for updates here: RemoteLink 2 on the App Store.
2. iOS Version: Make sure your iPhone 12 and iPad are both running a recent iOS version—ideally iOS 14 or later, since RemoteLink 2 works best on updated OS versions. You can check this under Settings > General > Software Update.
3. Permissions: RemoteLink 2 typically requires Bluetooth access to connect to your hearing aids, and sometimes also location permissions. Verify these are enabled by going to Settings > RemoteLink 2 and ensuring all necessary permissions are turned on.
4. Reinstall the App: Uninstall RemoteLink 2 from your devices, then restart the device and reinstall the app fresh to clear any corrupted settings.
5. Pairing Process: Sometimes compatibility errors pop up if the hearing aids are not properly paired. Double-check the pairing instructions in the guide here: RemoteLink for iOS - User Guide and ensure your hearing aids are recognized in the Bluetooth settings.
If you continue to see the compatibility message, could you share the exact wording or a screenshot of that message? Also, let me know if this happens only on one device or both.
I’m here to help you every step of the way! Would you like me to guide you through these steps now?
Are there compatibility issues with iPhone 12?
Charlotte Green
Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...
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Great question about iPhone 12 compatibility with RemoteLink 2. Based on what I found, there have been some known hearing aid compatibility issues with the iPhone 12, especially around the early iOS 14 versions. For example, iOS 14.2.1 included fixes related to hearing device connectivity and performance, which would impact apps like RemoteLink 2 that interact with hearing aids1.
If you are running an older iOS version on your iPhone 12, this could explain the compatibility message you're seeing. Keeping your iPhone updated to at least iOS 14.2.1 or newer is essential because Apple has made several improvements for Made for iPhone (MFi) hearing devices over time.
Additionally, some users have found that toggling Bluetooth and restarting the hearing aids and phone can help resolve pairing or compatibility glitches2.
Here’s what I recommend:
1. Check your iPhone 12's iOS version under Settings > General > Software Update and update to the latest available version.
2. Restart your iPhone and your hearing aids.
3. Make sure Bluetooth is turned on and try pairing again.
4. Confirm RemoteLink 2 app is updated on your device.
5. If issues persist, try toggling Bluetooth off and on, or even resetting network settings: Settings > General > Reset > Reset Network Settings (note this will erase saved Wi-Fi passwords).
If after these steps your iPhone 12 still shows this incompatibility message in RemoteLink 2, please let me know the exact wording of the message and whether the iPad gives the same issue.
Does this help clarify things? Would you like me to walk you through the update and pairing steps on your iPhone 12?