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[Lalamove] A tela para enviar foto fica escura não conclui a foto
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Maria Edwiges
há 3 semanas in
Lalamove
A tela para enviar foto fica escura não conclui a foto
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Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
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Hi! I understand you're seeing a dark screen when trying to send a photo in the Lalamove app, and the photo doesn't complete sending. Let's try to get this sorted out together.
First, could you tell me a bit more? For example:
- Are you trying to take a new photo through the app or upload one from your gallery?
- Does the camera open at all or is it completely black/dark?
- Have you tried restarting the app or your phone already?
In the meantime, here are some steps to try:
1. Check Camera Permissions
Make sure the Lalamove app has permission to access your camera and storage. On Android 10:
- Go to Settings > Apps > Lalamove > Permissions
- Ensure Camera and Storage permissions are allowed.
2. Close and Reopen the App
Sometimes apps glitch temporarily. Swipe it away from recent apps and launch it again.
3. Restart Your Phone
A simple restart can refresh camera drivers and app processes.
4. Update the App
Check the Google Play Store to confirm you have the latest version of Lalamove installed.
5. Clear App Cache (not Data)
Sometimes cached data causes display issues:
- Go to Settings > Apps > Lalamove > Storage > Clear Cache.
6. Try Uploading Instead of Taking a Photo
If taking a photo causes the dark screen, choose to upload an existing photo from your gallery, if possible.
If after these steps the issue persists, it could be related to device compatibility or a bug in the app's camera integration. Then, I can help you escalate to Lalamove support for further investigation.
Does this make sense? Let me know what you’ve tried or if you want me to guide you through any of these steps!