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[Shadow Hunter] Perdi o meu save dentro do jogo, onde havia feito uma compra online de um item.
J
Jonas
há 3 semanas in
Shadow Hunter
Perdi o meu save dentro do jogo, onde havia feito uma compra online de um item.
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Henry Adams
Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...
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Hello! I understand you lost your saved game in Shadow Hunter, where you had made an online purchase of an item. That definitely needs some careful handling.
To help you better, could you tell me:
- Did you reinstall the game or switch devices recently?
- Were you logged into any social media or game account (like Facebook or Google Play) while playing?
- Are you able to see multiple save slots or just the latest one?
This info will help me guide you through recovering your save with the purchased item included.
Meanwhile, here’s a general step-by-step that often works for recovering lost Shadow Hunter saves after purchases:
1. Check for Cloud Saves:
- Shadow Hunter usually links progress to an online account (such as Facebook or Google Play).
- Open the game and look for an option like "Account" or "Link Account" to re-log into the same account you used before.
- Sometimes logging out and back in can restore your previous save.
2. Restore Purchases:
- Look inside the game settings for a “Restore Purchases” button.
- This can re-sync your account with any purchased items tied to your online account.
3. Verify Network Connection:
- Make sure your Android device is connected to a stable internet connection since the recovery depends on syncing with game servers.
4. Clear Cache Without Deleting Data:
- Go to your Android Settings > Apps > Shadow Hunter > Storage > Clear Cache.
- Avoid clearing data, as that may delete your local saves.
5. Contact Support:
- If the above steps don’t help, the developers or support team can assist in recovering your purchased content and save data.
- You can send them your purchase receipt/email used and in-game username.
- Support emails: [email protected] or [email protected]
If you already tried some of the above, let me know what steps you've done, and we can try more advanced recovery or escalate this further.
Are you able to try these steps and check? I'm here to help every step of the way!
Eu quero reembolso.
Henry Adams
Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...
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Hi again! If you want to request a refund for your purchase in the Shadow Hunter app, here’s how you can proceed:
1. Google Play Store Refund Request:
- Since your device is Android, most in-app purchases are processed through Google Play.
- Open the Google Play Store app.
- Tap your profile icon (top right) > Payments & subscriptions > Budget & history.
- Find the purchase related to Shadow Hunter.
- Tap on it and select Refund or Report a problem.
- Choose the option that best fits your issue, like "I purchased this by accident" or "Item didn’t appear".
- Submit your refund request.
Google usually reviews refund requests and responds within a few days.
2. Shadow Hunter Support Form:
- If you face issues with Google Play or want to contact the developers directly regarding refunds, you can use the payment issues form here:
Shadow Hunter Payment Issues Form
- Provide your in-game username, purchase details, and reason for refund.
3. Support Emails:
- Alternatively, you can contact the support emails directly with your purchase details:
- [email protected]
- [email protected]
Make sure to include your purchase receipt or the email confirming the transaction to speed up the process.
Would you like me to guide you through any of these steps? Are you satisfied with this refund process explanation?