Hi! I understand that in Match Masters the game’s time keeps counting down, but the actual game doesn’t load properly, and you notice your points and moves being deducted despite no gameplay happening. That definitely sounds like a tricky and unfair problem.

To help you better, could you share a bit more? For example:
- Are you playing on Wi-Fi or mobile data?
- Have you noticed this issue happening with certain opponents or all matches?
- Have you tried restarting the app or your device already?

Meanwhile, here are some steps we can try to get this sorted out:

1. Check your internet connection: A weak or unstable connection can cause the game to freeze on loading screens while the timer runs. Try switching to a stronger Wi-Fi or mobile network.

2. Force close and reopen the app: On your Android device with WebKit browser environment, clear the app from recent apps and restart it fresh.

3. Clear cache for the Match Masters app:
- Go to Settings > Apps > Match Masters > Storage > Clear Cache.
This removes temporary data that might be causing glitches without deleting your game progress.

4. Check for app updates: Ensure your game is updated to the latest version available on the Play Store as updates often fix bugs.

5. Restart your device: A quick reboot often resolves temporary software hiccups.

If after all that the game still doesn’t load properly and keeps deducting points and moves, it might be a server-side or account issue. At that point, I would suggest contacting Match Masters support directly at [email protected] with details and screenshots if possible. They can look deeper on their end.

I also checked some community discussions where a few players have reported similar loading and move deduction issues1 3, so you’re not alone here.

Can you try these steps and let me know what happens? I’m here to help you get back to playing smoothly! Are you satisfied with the solution I provided so far?