Hello! I see you’re having trouble logging in to Matchington Mansion using your main Google account where all your progress is saved. Let’s work together to get you back into your game.

First, can you tell me if you’re seeing any specific error messages when trying to log in? Also, have you tried logging in on the same device or a different one? This info will help me guide you better.

Meanwhile, here is a step-by-step approach that usually helps with Google login issues on Android 15 with WebKit:

1. Verify Google Account on Device
Make sure the Google account you want to use is properly added to your Android device. Go to Settings → Accounts → Google and confirm your account is listed and the sync is active.

2. Check Internet Connection
Ensure you have a stable internet connection—Wi-Fi or mobile data—since login requires connecting to Google servers.

3. Update Google Play Services and Matchington Mansion App
Go to the Google Play Store and check if there are updates available for Google Play Services or Matchington Mansion. Outdated services can cause login problems.

4. Clear Cache for Matchington Mansion
Go to Settings → Apps → Matchington Mansion → Storage, then tap “Clear Cache.” This doesn’t delete your progress but removes temporary files that might cause conflicts.

5. Restart Your Device
Sometimes a simple restart resolves syncing or authorization glitches.

6. Try Logging in Again
Open Matchington Mansion, select “Google Sign-In,” and carefully pick the correct Google account.

If the problem persists after trying these, please let me know which step you reached and what exactly happened. Also, if you previously connected your account via Facebook or another method, please mention that too.

If needed, we can then try advanced troubleshooting or potentially escalate to Matchington Mansion support via [email protected].

Are you able to try these steps and tell me what you find?

Интернет есть, а вылазит окно что нету.

Thanks for clarifying! So you have an active internet connection, but Matchington Mansion still pops up a message saying there’s no internet. That’s definitely something we can troubleshoot.

This kind of issue can sometimes happen due to the app or device struggling to properly detect or connect through the network, even if other apps work fine. Let’s try these steps tailored to your Android 15 device and WebKit setup:

1. Check Network Permissions for Matchington Mansion
Go to Settings → Apps → Matchington Mansion → Permissions, and make sure the app has permission to access the internet and network.

2. Switch Between Wi-Fi and Mobile Data
Even if your internet looks fine, switching between Wi-Fi and mobile data can refresh the connection and help the app connect properly.

3. Disable VPN or Proxy if Active
If you have any VPN or proxy apps enabled, try turning them off temporarily. Sometimes these interfere with how apps connect to their servers.

4. Clear Cache and Data for the App
Settings → Apps → Matchington Mansion → Storage → Clear Cache first. If that doesn’t work, you can try “Clear Data” but be careful, as clearing data might reset local settings; your progress should be saved on your Google account but confirming before this step is good.

5. Restart Your Device
A reboot often helps the system reset network connections and permissions.

6. Check for App Updates
Even if you installed the app a while ago, make sure it’s updated via the Google Play Store.

7. Reinstall the App If Needed
If all else fails, uninstall and reinstall the app. Log back in with your Google account and hopefully the connection message will be gone.

If you have tried some of these already, could you specify which? Also, are you connecting through Wi-Fi or mobile data primarily? Finally, have you used any VPNs or security apps that might influence internet access?

If nothing works after these, it might be worth checking if the game servers are temporarily down or if this is a known bug recently reported by other users.

I can also share some tips from active community cases and support pages if you want. How does that sound?

Но я через запасной аккаунт могу авторизоваться, а через нужный то есть основной - нет

Got it—so your spare Google account lets you log in fine, but your main Google account with all your game progress won’t let you sign in. That’s a key detail, and there are a few reasons why this might happen. Let me ask a couple of quick questions first to narrow things down:

1. When you try to log in with your main Google account, do you get any specific error message or does it just fail silently?
2. Have you recently changed your Google password, device, or done any security updates on your Google account?
3. Were you using Google Play Games integration for saving progress on your main account?

In the meantime, here are some targeted steps to try:

1. Make sure you’re signed into the correct Google account on your device:
- Go to Settings → Accounts → Google.
- Verify that your main Google account is listed and active.
- If it’s not signed in here, add your main Google account again.

2. Clear the cache and data for Google Play Games (if used for save data):
- Settings → Apps → Google Play Games → Storage → Clear Cache.
- If that doesn’t fix it, try Clear Data (this resets saved local info but your cloud data remains safe).

3. Check app authorization with your Google account:
- On a browser, visit https://myaccount.google.com/permissions.
- Find Matchington Mansion or any related gaming authorization and remove or refresh permissions.
- Then try logging in again from the app.

4. Try logging into your Google account in other Google apps (like Gmail or Google Play Store) on the device to confirm the account is active and working properly.

5. If you have multiple Google accounts, there might be a conflict in selecting the default account on your device:
- Try removing all Google accounts temporarily except your main one then launch Matchington Mansion and log in.

6. Ensure Google Play Games is updated on your device, as sometimes an outdated version causes sync/login problems.

If these steps don’t work, you might have to contact the Matchington Mansion support team directly explaining the issue and emphasizing that your progress is linked to your main Google account but you cannot log in with it. Their email is: [email protected], and they can help verify your account and progress on their server side.

Additionally, here is a useful support page that explains restoring game data with Google Play Games:
https://support.google.com/googleplay/answer/9275812?hl=en [3]

Does this help so far? Let me know what you get after trying these, and we’ll dig deeper if needed! Are you satisfied with the solution I provided?

Ничего не помогло, я попробовал даже установить play игры и опять ничего

Thanks for trying those steps and letting me know. Since installing Google Play Games didn’t resolve the issue with your main account login, and your spare account works fine, this likely indicates a specific problem tied to your main Google account’s connection to Matchington Mansion.

Here are a couple of additional things we can try:

1. Revoke and Reauthorize Permissions for Main Google Account:
Sometimes the app’s access to your Google account can get stuck or corrupted. On a browser or your phone, go to your Google Account permissions page (https://myaccount.google.com/permissions), find Matchington Mansion or related app permissions, and remove them. Then try logging in again and authorize fresh access.

2. Check for Account Restrictions:
Verify if there are any restrictions like parental controls, two-factor authentication issues, or security alerts on your Google account that might block apps from signing in.

3. Try Logging In from a Different Device:
If possible, try logging into your main Google account on Matchington Mansion using a different Android device or PC browser version (if supported). This can help determine if the issue is device-specific.

4. Check for Any Matchington Mansion or Server Bugs:
Sometimes game servers or specific account links can have temporary glitches. The Matchington Mansion Help Center suggests making sure your game is updated and checking their known issues: https://magictavern.helpshift.com/hc/en/3-matchington-mansion/faq/395-i-found-a-bug/

5. Contact Matchington Mansion Support:
Since your progress is important and login still fails only on your main Google account, it’s best to escalate this to Matchington Mansion’s support team directly at [email protected]. They can check your account details on their end and help restore access.

If you want, I can also share a helpful video walkthrough on fixing common login issues here:
https://www.youtube.com/watch?v=--vO8eJR6eU [1]

Please let me know if you want me to help with any of these steps or draft a support email for you. Are you satisfied with the direction so far?