Hi! I see that your Undecember app is connecting fine to other servers but not to the Europe server. Let's figure this out together.

First, can you tell me if you receive any specific error message when trying to connect to the Europe server? Also, are you trying this on Wi-Fi or mobile data?

While waiting for your reply, here are some basic steps to try:

1. Restart your device: Sometimes a simple reboot resolves temporary network glitches on your Android 15 WebKit environment.
2. Check your network connection: If on Wi-Fi, try switching to mobile data or vice versa to rule out any local network issues blocking the Europe server.
3. Clear the app cache for Undecember: Go to Settings > Apps > Undecember > Storage > Clear Cache. This can fix corrupted temporary files that might affect server connections.
4. Make sure the app is updated to the latest version, as outdated versions might struggle with certain servers.

If none of these steps work, it could be a regional server issue or account-specific. Sometimes the Europe server has login authentication problems or temporary downtime. If possible, check official announcements or community forums particularly about Europe server outages1.

Let me know what you observe with these steps and if you get any error messages. We can then move to advanced troubleshooting or direct you to further support. Are you currently connected via Wi-Fi or mobile data while trying to access the Europe server?

Login authentication failed

Thanks for letting me know you're seeing a "Login authentication failed" error when trying to connect to the Europe server. This helps narrow down the issue.

Let's try these steps to fix the login authentication problem on your Android 15 device using WebKit:

1. Double-check your login credentials. Sometimes a small typo can cause this error. Make sure your username and password are entered correctly, and you're using the right account region for Europe.

2. Clear the Undecember app's cache and data.
- Go to Settings > Apps > Undecember > Storage
- Tap Clear Cache and then Clear Data
- Restart the app and try logging in again.

3. Check for app updates. Ensure you have the latest version of Undecember, as older versions may have authentication issues with certain servers.

4. Try toggling your network connection. Switch between Wi-Fi and mobile data in case it's a network issue blocking authentication.

5. Avoid using VPN or proxy. Sometimes VPNs or proxies cause authentication requests to be blocked or flagged as abuse.

6. Wait and retry after some time. Sometimes Europe servers experience temporary authentication or API issues that are resolved by the developers. Checking official Undecember forums or notices about server status can be helpful2 5.

If you continue to face the issue after these steps, it might be related to an account problem or server-side limitation. In that case, contacting Undecember support at [email protected] with details of your issue would be the next best step.

Would you like me to guide you through clearing the cache and data on your device? Or have you already tried that?

Как очистить кеш на андройде

Привет! Давай я помогу тебе очистить кеш приложения Undecember на твоём Android 15 устройстве. Вот простой способ сделать это:

1. Открой Настройки на устройстве.
2. Перейди в раздел Приложения или Приложения и уведомления (зависит от интерфейса устройства).
3. Найди в списке приложение Undecember и нажми на него.
4. Выбери пункт Хранилище или Память.
5. Там увидишь кнопки Очистить кэш и Очистить данные. Нажми сначала Очистить кэш.

Проверяй, работает ли после этого подключение к Европе серверу. Если нет, могу подсказать, как очистить и данные приложения (но при этом могут быть сброшены некоторые настройки и данные внутри приложения).

Если потребуется, могу описать дальше или помочь с очисткой данных. Сообщи, пожалуйста, получилось ли очистить кеш.

Вот ещё полезное видео с демонстрацией того, как очищать кеш на Android: How to clear app cache on Android | Horizon Help Center 5.

Ты хотел бы попробовать?