Hello! I see that none of the sections in your FamilyWall app are opening. To help you better, could you please tell me:

1. Are you using the app on your phone or on your Windows device through a browser?
2. Have you recently updated the app or your system?
3. Does the app show any error messages when you try to open a section?

Meanwhile, here’s a simple set of steps to try:

1. Restart your device completely to clear any temporary glitches.
2. If you’re on a phone app, try closing the app fully (not just minimizing) and then reopening it.
3. Check for updates to the FamilyWall app in your device store and update if available.
4. If the problem persists, uninstalling and reinstalling the app is a good next step to refresh all components.

If you are using a browser, try clearing the browser cache and cookies, or try accessing FamilyWall with a different browser to see if the issue is browser-related.

Please let me know what you’ve already tried and any details you observe. That way, we can dive deeper if needed!

Не открывается ни один раздел на моём Android и телефоне парня. Переустановка из плей маркета не помогла. Интернет работает быстро во всех других приложениях.

Thank you for sharing those details! Since the issue happens on both your Android phone and your boyfriend’s phone, and reinstalling the app from Google Play Store didn’t help, plus internet is working fine on other apps, this suggests the problem may be related to the FamilyWall service itself or your account connection.

Let’s try these steps to dig a bit deeper:

1. Check FamilyWall Server Status: Sometimes the app sections fail to load if the FamilyWall servers are down or undergoing maintenance. I didn’t see a direct status page, but you can check their support page or social media for any announcements.

2. Log Out and Back In: In the FamilyWall app, go to the settings (top right icon usually), and log out of your account. Then log back in to refresh your session and data loading.

3. Clear App Cache and Data:
- Go to Android Settings > Apps > FamilyWall.
- Tap Storage & cache.
- Tap Clear cache first, and check if sections open.
- If not, try Clear storage/data (note: this will require logging back in and may erase some locally saved info).

4. Check App Permissions: Ensure FamilyWall has all necessary permissions (storage, network access, etc.) to function properly:
- Settings > Apps > FamilyWall > Permissions.
- Enable all relevant permissions.

5. Try Using the Web Version: Since you mentioned your browser is WebKit on Windows, try logging into your FamilyWall account via the web at https://familywall.com. If sections open there, it further confirms it's an app-specific issue.

If after these steps it still won't open the sections on both phones, the issue might be on their backend or related to your account data. In that case, it would be best to contact FamilyWall support directly via [email protected] so they can investigate your account and server status more closely1.

Please let me know how it goes! Are you able to access any sections after trying this?

сайт тоже не работает. Сервис закрылся?

I understand your concern about the FamilyWall service not working both on the app and the website. From what I found, the FamilyWall website (https://www.familywall.com) is still listed online, and there haven’t been official announcements about the service shutting down. However, it is possible that the site or service might be temporarily unavailable due to maintenance or technical issues2.

Here are a few quick things to try:
1. Try accessing the site from a different device or network to rule out any local connectivity or DNS issues.
2. Check if you can reach the FamilyWall support page at https://support.familywall.com.
3. Look for any recent updates or announcements on FamilyWall's social media or support channels.

If the service remains unreachable for an extended time and no updates are posted, it may be best to contact FamilyWall support directly at [email protected] to get a clear status on the service.

Would you like help drafting an email to support, or should we explore alternative family organizer apps meanwhile?