Hi! I understand you've paid for your Boosty subscription, but it's not showing up in the app. Let’s get that sorted out.

First, can you tell me a bit more about what you see? For example:
- Are you logged into the same Boosty account you used to pay the subscription?
- Did the subscription disappear recently, or has it never appeared after payment?
- Did you make the payment through Google Play, another payment system, or directly on Boosty’s website?

In the meantime, here’s a step-by-step you can try to recover the subscription access:

1. Confirm account login: Make sure you’re logged into the exact Boosty account that you used to subscribe. Sometimes users have multiple accounts.

2. Check for automatic activation: Usually, paid subscriptions activate automatically unless there is some connection issue. Try refreshing the app or logging out and back in.

3. Verify purchase in Google Play (if applicable): Since you’re on Android 15 and using WebKit, if you paid via Google Play, open Google Play Store > Tap your profile > Payments & subscriptions > Subscriptions. Check if Boosty subscription is listed there.

4. Restore purchase in Boosty app: Some apps have a manual “Restore Purchase” button in settings. Look for this option in Boosty and try using it.

5. Clear app cache and data: Sometimes corrupted cache can cause this. Go to Android Settings > Apps > Boosty > Storage & cache > Clear cache. If that doesn’t work, try Clear storage/data, but note it may require you to log in again.

6. Reinstall the Boosty app: If nothing else works, uninstall and reinstall the app to refresh its state.

If after these steps the subscription still doesn’t appear, it might be a back-end syncing issue or payment confirmation problem. Then I can help you prepare the required info for Boosty support, such as:
- Your account login details
- Proof of payment (receipt)
- Date of subscription purchase

Could you please let me know which of these steps you’ve already tried and how you made the payment? That way I can suggest the most appropriate next action.

Looking forward to your reply!

Оплата проходит автоматически

Thanks for clarifying that your Boosty subscription payment is set to automatic. That helps narrow down what might be going on.

Since you’re on Android 15 and probably made the subscription via Google Play’s auto-renewal, here are the next steps you can try:

1. Check Active Subscriptions in Google Play
- Open the Google Play Store app on your device.
- Tap your profile icon at the top right.
- Go to Payments & subscriptions > Subscriptions.
- Look for the Boosty subscription. Confirm whether it is active, paused, or expired. Sometimes auto-renewal payment issues happen if the payment method on file expired or failed.

2. Verify Payment Method
- In Google Play Store payments settings, verify that your payment method (credit card, PayPal, etc.) is valid and hasn’t expired.
- If needed, update your payment method to ensure successful auto-renewal.

3. Force Refresh in Boosty App
- After confirming the subscription is active in Google Play, open Boosty and log out.
- Clear the app cache by going to Settings > Apps > Boosty > Storage & cache > Clear cache.
- Then log back in and see if your subscription status restores.
- If Boosty has a “Restore Purchase” option in settings, try using that too.

4. Check for Boosty or Google Play Outages
- Occasionally, payment or subscription sync issues happen due to server problems on Boosty or Google Play’s side. It might be worth checking Boosty’s official channels or Google Play status online.

5. Contact Boosty Support if the Issue Persists
- If the subscription is active in Google Play but still does not appear in Boosty, this could be a syncing issue on Boosty’s backend.
- Prepare your purchase receipt and account details to send to the Boosty support email or through their support form for a manual fix.

Since your payment is automatic, it’s often related to Google Play subscription management or syncing the subscription status to the Boosty app. Let me know which steps you want help with or if you notice anything unusual in your Google Play subscriptions list!

Does that make sense so far? Are you able to check the Google Play subscriptions mentioned?

1
2

Есть ли у Boosty возврат средств при автоматическом списании?

Thanks for your question about refunds for automatic Boosty subscription payments.

Boosty generally allows a refund only if the subscription payment was charged incorrectly or duplicated. According to Boosty's official guidelines, you can request a refund by selecting the "My subscriptions" section and then choosing the relevant subscription. You need to contact their support with proof of the issue. Keep in mind that refunds are subject to review and approval, so they are not guaranteed1.

Additionally, because your subscription is auto-renewed through Google Play, you can also request a refund through Google Play's refund process if the charge was unauthorized or mistaken. Google Play usually provides refunds within 48 hours if you act promptly9.

If your refund request involves other reasons or beyond the refund windows, Boosty support can provide more details on whether they can assist.

Would you like me to guide you through submitting a refund request either through Boosty or Google Play? Let me know!