Hi! I see that your EasyLive Plus app says the device is offline, even though your internet connection is working. Let’s troubleshoot this together.

First, to help me understand better:
- Is the device itself connected to your network and powered on?
- Are you using Wi-Fi or wired Ethernet?
- Have you tried restarting the device or the EasyLive Plus app yet?
- Have you recently changed any network settings, IP addresses, or passwords?

Meanwhile, here are some common steps that often resolve this issue:

1. Check Device Network Connection
Even if your internet is OK, the device might not be properly connected to the local network. Try to:
- Ping the device’s IP address from your Windows machine (open Command Prompt and type: ping <device_ip>) to see if it responds.
- Ensure the device’s network cable or Wi-Fi connection is secure and active.

2. Check Device IP and App Binding
Sometimes the device IP can change (if using DHCP), and the app can lose connection because it’s pointed at an old IP.
- Verify the device’s current IP (via your router’s admin interface or device display).
- In EasyLive Plus, try removing and re-adding the device using this current IP or scan the QR code to reconnect1.

3. Restart Equipment
- Restart your router, the EasyLive Plus app, and the device.
- Sometimes network equipment caches cause connection hiccups.

4. Firewall or Antivirus Software
Ensure your Windows firewall or antivirus is not blocking EasyLive Plus or the device IP. You can temporarily disable firewall to test connection.

5. App Update
Make sure you have the latest version of EasyLive Plus installed; updates can fix connectivity bugs.

If after these steps the device still shows offline while internet works fine, please share any error messages or status shown in the app. Also, let me know the device make/model if you can.

Are you ready to try these and let me know what you find?