Hi! I see that your Insta360 app is showing network problems whenever you click anything. Let’s get this sorted out for you.

To start, could you tell me if your phone or PC is connected to Wi-Fi or mobile data, and whether the internet works fine with other apps or websites? Also, are you using the Insta360 app on a Windows device or a phone?

Meanwhile, here are some steps we can try:

1. Check Internet Connection: Make sure your device is properly connected to the internet. Sometimes the app needs a stable connection to communicate with Insta360 servers.

2. Restart Devices: Turn off your camera, phone or PC, and router. Then turn them back on to refresh network connections.

3. Check App Permissions: Ensure that the Insta360 app has permission to access the network on your device.

4. Disable Wi-Fi Assist / Auto-switch: On some devices, features that automatically switch between Wi-Fi and cellular data can cause connectivity issues. If your device has an option like WLAN+ or Wi-Fi Assist, try turning it off.

5. Proxy Mode in the App: The Insta360 app has a Proxy Mode in its settings, which can help maintain network access if your device restricts the app. Try enabling this in the app’s settings.

6. Camera Wi-Fi Password: If connecting to your Insta360 camera’s Wi-Fi directly, make sure to use the correct password (often 88888888 for some models). Also, restart the camera and app and try reconnecting.

If you've already tried some of these, let me know which ones, and we can dig deeper. Also, which Insta360 camera model are you using? That info helps me tailor the solutions better.

Looking forward to your reply!

смартфон сяоми редми 13 и стабилизатор инста флоу 2 про в приложении проблемы с сетью

Thanks for sharing your device details—using a Xiaomi Redmi 13 with the Insta360 Flow 2 Pro stabilizer helps focus the troubleshooting.

Since your app reports network problems on Xiaomi Redmi 13 with the Insta360 Flow 2 Pro, here’s what we can try step-by-step:

1. Phone Clamp Alignment:
Make sure the magnetic phone clamp on the Flow 2 Pro is perfectly aligned with your Redmi 13. Misalignment can cause connectivity issues between the stabilizer and your phone. Check that the clamp sits firmly and centrally on your phone5.

2. App Permissions and Battery Optimization:
Xiaomi phones often have aggressive battery saving features that can block apps from maintaining network connections. Go to Settings → Apps → Insta360 → Permissions, and ensure all needed permissions (especially network and background activity) are allowed. Also, in Battery settings, exclude Insta360 app from battery optimization or “sleep” restrictions.

3. Wi-Fi and Bluetooth Settings:
Insta360 Flow 2 Pro often communicates via Bluetooth and Wi-Fi. Check if your Redmi 13 has a stable Bluetooth connection to the stabilizer. Also, try forgetting the Flow 2 Pro Wi-Fi network in your phone’s Wi-Fi settings and reconnect fresh using the correct camera/stabilizer hotspot password.

4. Network Mode and Proxy:
If you have VPNs, proxies, or data saver modes enabled on your phone, disable them temporarily while using the app. These can interfere with network detection.

5. Clear App Cache and Data:
Sometimes app caches cause glitches. Go to Settings → Apps → Insta360 → Storage → Clear Cache and Clear Data. Then restart the app and try again.

6. Update Firmware and App:
Make sure both your Insta360 Flow 2 Pro firmware and the Insta360 app on your Redmi 13 are fully updated. Firmware updates often fix connectivity bugs.

7. Remove Phone Case:
If you use a thick phone case, the magnetic connection might weaken. Try removing the case and test again1.

If after these steps network problems persist, it might be a deeper compatibility or software issue between Xiaomi Redmi 13’s MIUI and the Insta360 app. In that case, I can assist further with advanced settings or recommend contacting Insta360 support via [email protected] for specialized assistance.

Please try these and let me know how it goes! Are you satisfied with this solution so far?

в россии к серверам инста 360 нет подключения

Thanks for letting me know that in Russia the Insta360 app can’t connect to Insta360 servers. This sounds like it could be due to network restrictions or blocks on server communication in your region.

A few points and suggestions:
1. Regional Network Blocks: Some users have reported that Russia has bidirectional blocks affecting Insta360 server access. This means the app can’t fully communicate with Insta360's servers from within Russia. This isn’t an issue with your device but with network routing between your location and Insta360’s servers2.
2. VPN Workaround: Using a VPN to route your internet traffic through another country where Insta360 servers are accessible can sometimes restore app functionality. If you feel comfortable trying this, set up a reliable VPN app and connect through a region without restrictions.
3. App Updates and Support: Make sure your Insta360 app is updated to the latest version—sometimes Insta360 releases workarounds or alternative server routes for restricted regions.
4. Contacting Insta360 Support: Given this is a regional connectivity problem, you might want to reach out to Insta360 support directly at [email protected]. They may have official recommendations or solutions tailored for users in Russia.

Unfortunately, if the local internet providers block or disrupt access to Insta360’s servers, it’s challenging to fix this solely from your side. The VPN approach can help, but it depends on your tolerance for that solution.

Would you be interested in a step-by-step guide on setting up a VPN with your device? Or if you want, I can help draft your message to Insta360 support for their advice. Let me know how you’d like to proceed!

Are you satisfied with this explanation so far?