Hello! I see you’re having trouble logging into Kingdom Guard and you’re encountering error code 5020. Let’s get this sorted out together.

To start, could you tell me a bit more? For example:
- When does the error appear (right after entering credentials, or later)?
- Have you recently changed your password or device?
- Are you using any VPN or proxy service?
- Have you tried restarting the app or device?

Meanwhile, here are some general steps for error 5020 which usually relates to login issues:

1. Check Internet Connection: Ensure your connection is stable. Switching between Wi-Fi and mobile data can help isolate the problem.
2. Restart the Game and Device: Close Kingdom Guard completely, restart your Windows device, then try again.
3. Clear Game Cache and Data: Since you’re on Windows, if using a browser or app, clear browser cache or app storage where possible.
4. Disable VPN/Proxy: VPNs or proxies sometimes cause login authentication to fail. Try turning them off if active.
5. Update the Game: Check if there’s a newer game version and install it. An outdated version can cause errors.
6. Check Server Status: Sometimes the issue is on Kingdom Guard’s side due to server problems. You can check community forums or official announcements.

If you’ve tried these or need step-by-step help with any, just let me know. Also, if the problem persists, I can escalate this further to our technical team for deeper investigation.

Could you share the details I asked about? That way I can tailor the solution better for your situation.

immediately after entering the credentials, no VPN. cleared the cache, restarted the game. the game is updated to the latest version

Thanks for the details! Since the 5020 error happens immediately after entering credentials, and you’ve ruled out VPN, cache issues, and confirmed the game is up to date, it points to a possible server-side or account authentication issue.

Here’s what I suggest next:

1. Try Logging in from a Different Device or Browser
This will help determine if the problem is specific to your Windows WebKit environment or account. If you can log in elsewhere, we can narrow down the cause.

2. Check Official Kingdom Guard Channels for Outages
Sometimes certain regions experience server problems that cause login failures. The official Facebook page mentioned player access issues in some regions2.

3. Reset Your Password via the Kingdom Guard Website
Even if you haven't changed it, sometimes forcing a reset can resolve authentication hiccups.

4. Contact Support if Above Steps Don’t Work
If the issue continues after these attempts, please reach out directly to Kingdom Guard support at [email protected] with your account details and the error code 5020. They can look into backend logs for your account.

Could you please try logging in on another device or browser first? That will help me guide you better on the next steps. Let me know how it goes!

from another device the result is the same, verification code not sent error 5020

Thank you for the update and for trying another device. Since you’re still seeing error 5020 with the message that the verification code is not sent, this definitely points to an issue with the verification code delivery system rather than your device or network.

Here’s what we can do next:

1. Check Your Email Spam/Junk Folder:
Sometimes the verification emails can be mistakenly flagged as spam. Please take a careful look in your spam or junk folder for an email from Kingdom Guard.

2. Ensure Your Email Provider Isn’t Blocking the Codes:
Some email providers might block or delay automated verification emails. If possible, try using another email address (if allowed) or temporarily whitelist the sender’s domain.

3. Resend the Verification Code:
If there is an option within the login screen to resend the code, try using that after making sure the email is not blocked.

4. Check Kingdom Guard’s Support or Social Media for Known Issues:
Sometimes issues with verification codes relate to server-side problems that get resolved by the developers. Official announcements or player reports might mention an ongoing issue.

5. Contact Kingdom Guard Support Directly:
Since this seems like a backend verification issue, I recommend emailing [email protected] with the error code (5020) and a description of the verification code not being sent. Include your account details so they can look into the problem more deeply.

Verification code delivery issues can sometimes be beyond immediate user fixes and require the support team’s intervention.

Please try these steps and let me know if you see the verification email in spam or if the problem persists after resending. I will assist further if needed.

Are you satisfied with this approach for now?

Okay, I'll try to follow your advice

Great! Give those steps a try at your own pace, and feel free to reach out if you run into any other questions or need more guidance with Kingdom Guard or the login issue. I’m here to help!

Also, if you’re interested in some general tips and tricks to enjoy Kingdom Guard while you wait, I can share some beginner guides and strategies from the community and experts. Just let me know!

Are you satisfied with this approach for now?