Hi there! I see your MIPC cloud storage has stopped working. To help you better, could you please tell me a bit more? For example:

- Are you unable to upload new recordings to the cloud, or is the app not showing your saved cloud footage at all?
- Have you recently changed any settings, password, or network?
- Are you connected to Wi-Fi or using mobile data?

Meanwhile, I can guide you through some common checks for MIPC cloud storage issues on your Android device:

1. Check your internet connection: Make sure your phone has a stable Wi-Fi or mobile data connection. Without internet, cloud services won’t work.

2. Verify Cloud Storage activation: Open the MIPC app, go to the device settings, find “Cloud Storage,” and ensure that the service is activated. Sometimes the activation might lapse or need to be re-enabled.

3. Restart your camera and app: Unplug your camera for about 10 seconds and then plug it back in. Also, close and reopen the MIPC app to refresh connections.

4. Check your cloud subscription status: If your cloud storage is a paid subscription, verify that it’s still active and payments were processed correctly.

5. Rebind the cloud storage account: If recordings still aren’t uploading, try unbinding the cloud storage in the app settings and then binding it again.

6. Update the app: Make sure your MIPC app is updated to the latest version via Google Play Store.

If after these steps your cloud storage still isn’t functioning, it might require advanced troubleshooting or there could be a temporary service outage.

Would you like me to guide you through any of these steps? Also, if you can share exactly what happens when you try to use cloud storage (any error messages?), that would help a lot!

Если не работает жёсткий диск я не смогу выйти в облачное хранилище?

Thanks for your question! To clarify, the MIPC cloud storage and your local hard drive (жёсткий диск) on your device are two separate things.

If your local hard drive stops working:

- It won’t affect your ability to access the cloud storage itself, because cloud storage means your recordings and files are saved remotely on MIPC’s servers, not on your local hard drive.
- However, if you rely on the local hard drive for storing recordings locally, then those won’t be accessible while the hard drive is faulty.

In other words, cloud storage should still be accessible and usable even if the local hard drive fails, as long as your camera and app can connect properly to the internet and the cloud account.

If you are unable to access the cloud storage, it might be due to other reasons like network issues, account problems, or app errors rather than the local hard drive failure.

Would you like help to check your cloud connection, confirm subscription status, or run some diagnostic steps on your MIPC app? Let me know!

Проверить статус облачного хранилищя

Hi! Let's check the status of your MIPC cloud storage together. Here’s how you can do it on your Android device:

1. Open the MIPC app and log in to your account.
2. Select the device (camera) for which you want to check cloud storage.
3. Go to the device’s settings – usually you tap the gear icon or the three-dot menu.
4. Look for a section called “Cloud Storage” or “Storage Device.”
5. There, you should see the status of your cloud storage—whether it’s active, the subscription status, or any warnings about storage space or connection.
6. Also, verify that your cloud storage subscription is still valid and that the camera is properly linked to the cloud service.

If you don’t see any cloud storage option or it’s showing an error, try logging out and logging back into the app to refresh your account connection.

Would you like me to guide you through these steps one by one, or are you already in the settings and want help interpreting what you see?

If needed, I can also help verify if there are any current service outages or advanced account issues.

Let me know!

How to contact MIPC support for cloud storage issues?

Hi! To contact MIPC support specifically for cloud storage issues, you can reach out via email at [email protected]. This is the support email provided for technical help and cloud storage inquiries.

Additionally, you might also try [email protected] as an alternative contact email for general support questions.

If your issue requires phone support, the number +8613924669076 is sometimes listed for MIPC support, but email contact is usually the best and fastest way to get detailed help for cloud storage.

If you want, I can help you draft a message to send to support with details of your cloud storage problem. Just let me know!

В настройках камеры нет облачного хранилищя,есть только жёсткий диск или SSD карта

Thanks for sharing that! It sounds like in your camera settings you only see options for a hard drive or SSD card, but no direct "Cloud Storage" option. This is actually common depending on your specific camera model and setup.

From what I know and based on the MIPC user manuals, to use cloud storage, you often need a separate "Cloud Box" device connected to your system. The Cloud Box acts as a bridge to enable cloud storage services. Once the Cloud Box is connected and set up, you can enter its ID and password in the "Storage Device" tab in the app to activate cloud storage1 9.

So if you don’t have a Cloud Box or your device doesn’t support built-in cloud storage, that might be why you don't see that option yet. The app is showing storage devices that are locally connected like your hard drive or SSD card.

If you want to use MIPC cloud storage, check if your camera bundle or system includes a Cloud Box, or if you can add one. Then follow the activation process in the app to link it.

Would you like guidance on how to set up a Cloud Box if you have one, or help checking if your device supports cloud storage natively? Let me know!

Я так понимаю пока не отремонтирую клоуд бокс не будет работать облачное хранилище,верно?

Да, вы понимаете правильно. Пока ваш Cloud Box неисправен и не отремонтирован, облачное хранилище работать не будет. Это связано с тем, что Cloud Box является обязательным устройством, которое подключается к вашей сети и обеспечивает связь между камерами и облачным сервисом MIPC. Без исправного Cloud Box камеры не смогут загружать записи в облако1 4.

Если у вас есть подозрение, что проблема именно с Cloud Box, рекомендую обратиться в сервисный центр для ремонта или замены этого устройства.

Если хотите, могу помочь с инструкцией по проверке или подключению Cloud Box после ремонта.

Вы хотели бы, чтобы я помог с этим?