Hello! I see you're having trouble accessing your citadel in Stormshot. Let's get to the bottom of this together. Could you tell me a bit more about what's happening when you try to enter your citadel? For instance, do you get an error message, does the game freeze, or does it just not load?

Meanwhile, here’s a quick checklist we can start with:

1. Restart the game and your device: Sometimes a simple reboot can fix temporary glitches.

2. Clear cache/temp files: Clearing temporary files related to the game on your Windows 10 device can help if corrupted files are causing the issue.

3. Check for updates: Make sure your game and the Windows OS are up to date, as compatibility issues can block access.

4. Game files integrity: If you’re playing via a platform like Steam or similar, check for any option to verify or repair game files.

5. Reinstall the game: If other steps don’t work and your account progress is safely bound (linked to your account/email), uninstalling and reinstalling the latest version might solve corrupted installations.

If you have already tried any of these, please let me know, and we can explore more detailed solutions, including looking into possible mod conflicts or server-side issues.

Are you using any mods or customizations for your citadel? Also, have you been able to access it before, or is this the first time you’re trying?

у меня на основе соатадель 39 а меня бросает на 1 цитадель 1 уровня

Thanks for the extra info! So, your citadel is at level 39, but the game keeps sending you to a level 1 citadel instead. That sounds like your account might be loading a new or guest account by mistake rather than your main one.

To clarify a bit more:

- Are you logging in through the same account or platform (like FunPlus, Facebook, Google) as before when you played?
- Have you tried logging out and back in to force the game to load your main account?
- Did you recently switch devices or reinstall the game?

Here are some steps we can try to get you back to your level 39 citadel:

1. Confirm Login Account: Log out from the game completely, then carefully log back in using the original credentials tied to your main citadel at level 39. Sometimes, if you start the game without logging in, it defaults to a new guest account which resets progress to level 1.

2. Account Recovery: If you suspect the game created a fresh account and your original data isn't loading, check if your progress was linked to an email or social login. Use the game's account recovery tools, or visit FunPlus account recovery at https://funplushelp.zendesk.com/hc/en-us/articles/360045136172-Account-Recovery if applicable.

3. Check for Multiple Accounts: If you have more than one account linked (sometimes players have multiple FunPlus IDs or game profiles), ensure you are logged into the correct one.

4. Avoid Guest Login: Guest accounts don't save progress on the server, so always use a proper login. If you unintentionally played on guest mode, the game will always load a level 1 citadel.

If after these steps your level 39 progress still isn’t showing up, there might be a sync or account issue on the server side.

In that case, please contact Stormshot support directly at [email protected], including:

- Your player ID (usually found in settings)
- Details of the problem (level 39 citadel showing as level 1)
- The platform and device you're using

They will have access to your account data and can help restore your correct progress.

Would you like me to guide you through logging out and back into the correct account now? Let me know!

да через ту учётную запись вхожу

Спасибо, что подтвердили, что заходите через ту же учётную запись. Это уже полезная информация!

Иногда в таких случаях игра может по ошибке загрузить новый или гостевой профиль, даже если вы вошли под правильной учётной записью. Давайте проверим пару моментов, чтобы убедиться, что всё правильно синхронизировано:

1. Перезайдите в игру:
- Выйдите из своей учётной записи полностью — обычно это делается в настройках профиля через опцию «Выйти» или «Logout».
- Закройте игру, а лучше перезагрузите компьютер.
- Заново войдите под своей учётной записью, внимательно вводя данные (Email, Google, Facebook и т.п.) — убедитесь, что это именно та учётная запись, к которой привязан ваш уровень 39.

2. Проверьте, не сохранён ли прогресс локально:
- Иногда, если прогресс не синхронизируется с сервером, может загружаться локальная (местная) копия, которая может быть старой или новой.
- Если игра позволяет сделать «синхронизацию» или «привязку» к аккаунту в настройках — сделайте это, чтобы данные точно хранились на серверах Stormshot.

3. Проверьте, используете ли вы несколько аккаунтов/учёток на ПК:
- Если вы, например, одновременно вошли в несколько аккаунтов FunPlus или игра позволяет переключаться через несколько профилей, возможна путаница. Выйдите из всех возможных аккаунтов и зайдите только в нужный.

4. Удалите временные файлы или кеш игры:
- Иногда повреждённый кеш вызывает проблемы с загрузкой правильных данных. Для Windows 10 это можно сделать, например, через очистку временных файлов или переустановку игры.

Если после всех этих шагов игра всё ещё загружает уровень 1, а не 39 — вероятно, дело в синхронизации на стороне сервера или баге учётной записи.

В этом случае рекомендую напрямую обратиться в поддержку Stormshot по email: [email protected], приложив к письму:
- Ваш ID игрока (обычно в настройках профиля игры)
- Подробности о проблеме (уровень 39 цитадели загружается как уровень 1)
- Информацию о платформе (ПК с Windows 10), способе входа (например, через Google или email)

Я могу помочь составить письмо, если хотите. Как думаете, будем пробовать вышеперечисленное? Или расскажите, если вы уже делали что-то из этого.

я уже всё это пробовал удалял и перезагружал что только и не делал но меня не пускают в свой цитадель в 39

Thank you for letting me know that you've already tried deleting, reinstalling, and restarting without success. Since basic steps haven't worked and you're still being sent to the level 1 citadel instead of your level 39, it points to a deeper issue with account synchronization or game data on the server side.

Here’s what I recommend next:

1. Double-check your Player ID: Your Player ID is usually in the game settings—having it handy will help the support team locate your account quickly.

2. Reach out directly to Stormshot Support: Since this looks like a server/account data problem, the best path is to email their support at [email protected]. Be sure to include:
- Your Player ID
- A description of the problem (citadel level 39 loads as level 1)
- Details about your device and OS (Windows 10)
- Confirmation that you already tried reinstalling and logging back in

3. Mention any previous purchases or account bindings: If you have made in-app purchases or linked the account to social platforms, include those details to help verify your identity.

If you'd like, I can help you draft this email to make sure all important info is included.

Also, just to cover all bases: is your internet connection stable when you try to log in? Sometimes sync issues occur due to intermittent connectivity.

Let me know how you'd like to proceed. I want to get you back to that level 39 citadel as soon as possible!

Why can't I enter my citadel in Stormshot after troubleshooting?

Hi! From what you’ve described and after reviewing related info, the main reason you can’t enter your correct citadel in Stormshot—even after troubleshooting—is often due to account synchronization issues between your device and Stormshot’s servers. Specifically, the game is loading a different or new account profile (like a guest or default account) instead of your main account where your level 39 citadel exists.

Here’s why this happens and how to handle it:

1. Account Mix-up or Guest Login:
If you launch the game without properly logging in or if the game defaults to a guest profile, it will create a new citadel at level 1. This is a common cause when the player believes they are on their main account but actually isn’t.

2. Sync and Cache Problems:
Sometimes, corrupted local cache or failed sync with the server causes the game to not load your main game data correctly.

3. Multiple Account Confusion:
Players with several linked accounts (e.g., multiple Google, Facebook, or FunPlus accounts) might unintentionally be logged into the wrong one.

4. Server-side or Data Corruption Issues:
On rare occasions, server problems or corrupted player data might cause your progress to fail loading correctly.

What you can do:
- Make sure you log out completely from the game, then log back in, explicitly selecting the correct login method tied to your account (email, FunPlus ID, Facebook, etc.).
- Verify your Player ID found in the settings matches your known account.
- Clear temporary files or uninstall and reinstall the game to clear any cached corrupted data.
- Ensure your internet connection is stable during login for proper syncing.
- If you confirmed all the above and still can't access your correct citadel, the best step is to contact Stormshot support directly at [email protected]. Provide them with your Player ID, the issue details (loading level 1 instead of level 39 citadel), device details (Windows 10), and any proof of account ownership like linked emails or purchases.

This aligns with known cases where players face the same issue despite local troubleshooting2.

If you want, I can help you draft a message to support or guide you through verifying your Player ID right now. How do you want to proceed?

Are you satisfied with the solution I provided?

я почему то не могу связаться с техподдержкой

I understand that you’re having trouble contacting Stormshot’s technical support—this can definitely make resolving your issue more difficult. Let’s look at some options to get in touch effectively.

1. Use the Official Support Email:
The primary support email for Stormshot is [email protected]. Sometimes, emails can be delayed or get filtered into spam/junk folders, so please check there as well.

2. Try In-Game Support Options:
Open Stormshot, go to settings, then look for Game Help or Contact Customer Service. Some players have had luck reaching support or moderators through these built-in tools.

3. Visit FunPlus Official Support:
FunPlus is the developer and publisher for Stormshot. They have a help center where you can submit a ticket or find answers:
FunPlus Support Page

4. Community Forums and Social Media:
Sometimes Stormshot players share solutions on communities like Reddit (r/stormshot) or Facebook groups related to the game. Moderators or experienced players often provide advice. Here is a relevant Reddit discussion that might help:
Stormshot Reddit - Customer Service Discussion

5. Email Draft Tips:
When emailing, include:
- Your Player ID
- Details of the issue (e.g., loading level 1 citadel instead of 39)
- The fact you’ve tried reinstalling and logging back in
- Your device and OS info (Windows 10)
- Any purchase or account linked info for verification

If email responses take time or seem delayed, try sending a follow-up after a few days.

Would you like me to help you draft a detailed support email to improve the chances of a quick, helpful reply? Or help guide you through the in-game support options? Let me know what feels best!