Hi! I see that your IPC360 camera works fine when connected via Wi-Fi but you can’t access it when using mobile internet. Let’s try to figure this out together.

A few questions first to understand better:
1. Are you trying to access the camera remotely (from outside your home network) when using mobile data?
2. When on mobile data, do you get any error messages or does the app just fail to connect?
3. Have you checked if your mobile data connection allows connections to external devices/apps like IPC360? Sometimes mobile carriers restrict certain connections.
4. What app version are you using, and is your camera firmware up to date?

Meanwhile, here are some common causes and solutions:

1. Network Permissions & Mobile Data Settings:
- On your Android device, go to Settings > Apps > IPC360 app > Data usage. Make sure “Mobile data” is enabled and unrestricted.
- Also check if any battery saver or data saver modes are blocking background data for IPC360.

2. Remote Access Setup:
- IPC360 cameras usually require remote access permissions set in the app and may rely on cloud servers. Verify that remote access or cloud service is enabled in the app settings.
- If you are behind a strict firewall or carrier-grade NAT network (common on mobile networks), remote connections can be blocked.

3. Reset/Re-add Camera:
- Sometimes, resetting the camera and adding it again via the app can resolve network-related issues if network configs changed.

4. App and Camera Firmware Updates:
- Ensure both app and camera firmware are updated. Older versions might have connectivity issues over mobile data.

5. Try a Different Mobile Network:
- If possible, try another mobile network or use a hotspot to rule out your carrier blocking connections.

If these steps don’t resolve the issue, it may require more advanced troubleshooting or verification from our cloud team.

Would you like me to walk you through checking the mobile data permissions on your Android 11 device first? Let me know!

При подключении через вай-фай все работает, при подключении через мобильный интернет не пускает,

Hi again! Thanks for your patience. Let’s hone in on why your IPC360 camera works fine on Wi-Fi but not over mobile internet.

From what you described, it sounds like a remote access or network routing issue. Some pointers based on similar cases:

1. Mobile Network Restrictions: Some mobile carriers block or restrict connections needed to access devices like IPC360 cameras remotely. This is common if the network uses carrier-grade NAT, making it hard for your phone to reach the camera via its cloud or direct connection.

2. App Settings & Data Permissions: Double-check that the IPC360 app has full access to mobile data and background data is allowed. Also, disable any battery or data saver modes that might interfere.

3. Cloud Service & Account Login: Make sure you are logged into the same account on the app and that remote/cloud service is enabled for your camera. The app relies on cloud routing to connect over mobile networks.
<br4. Camera Restart & Reconnect: Power cycle the camera by unplugging it for a minute, then re-plug and wait for it to come back online. Sometimes re-establishing the network helps.

5. Try Different Mobile Network or Hotspot: If you can, test the connection using a different carrier or a mobile hotspot to see if the problem is carrier-specific.
<br6. Update App and Camera Firmware: Ensure both are up-to-date to have any recent fixes for connectivity issues.
<brIf the above doesn’t help, there could be a more specific network or server route problem. I found an article with detailed steps for offline or connection errors with IPC360 that might help you nail down this issue: Fix IPC360 Home Camera Offline[1].
<brWould you like me to guide you through checking mobile app permissions and ensuring cloud services are properly set?

Наверно я не правильно описал проблему, я не могу войти в приложение, при мобильном подключении

Thank you for clarifying! So the issue is that you cannot log in to the IPC360 app when you're connected via mobile internet, correct?

Let's try to pinpoint this login problem.

Here are some steps you can follow on your Android 11 device:

1. Check Mobile Data Permissions:
- Go to Settings > Apps > IPC360 > Mobile data & Wi-Fi.
- Make sure “Allow background data usage” and “Allow app while Data saver on” are enabled so the app can access mobile internet.

2. Update the IPC360 App:
- Open Google Play Store, search IPC360, and check if there’s an update. The latest version fixed some login issues over mobile networks.

3. Clear App Cache and Data:
- Settings > Apps > IPC360 > Storage > Clear Cache and Clear Data.
- Then restart the app and try logging in again.

4. Check Mobile Network Connectivity:
- Verify that your mobile internet connection is stable and doesn’t have restrictions such as VPN or data limits.

5. Restart Your Phone:
- Sometimes a simple reboot can clear temporary glitches.
<brIf these don’t help, there may be an issue with how the app interacts with your mobile carrier’s network or some server-side login problem. In that case, we can look into contacting IPC360 support or checking if there is any temporary service disruption.
<brWould you like me to guide you step-by-step through these checks?

При подключении через вай-фай все работает, при подключении через мобильный интернет не пускает,

Thanks for your patience and for clarifying the issue again! So, your IPC360 app works fine on Wi-Fi, but when you switch to mobile internet on your Android 11 device, you can’t log in or it won’t let you in. Let’s focus exactly on that login problem over mobile data.

Here’s a step-by-step approach tailored for your device and situation:

1. Check App Permissions for Mobile Data:
- Go to your phone’s Settings > Apps > IPC360 > Mobile data & Wi-Fi.
- Make sure “Allow background data usage” and “Allow app while Data saver on” are enabled so the app can use mobile internet freely. Some Android settings can silently block apps from accessing mobile networks.

2. Disable Data Saver and VPN (If Any):
- Data saver modes can restrict app connectivity. Go to Settings > Network & Internet > Data Saver and turn it off or add IPC360 as an exception.
- If you use a VPN app, temporarily disable it as it can interfere with connections.

3. Clear Cache and Data of IPC360 App:
- Settings > Apps > IPC360 > Storage > Clear Cache and then Clear Data.
- Restart the app and try logging in again. This clears any corrupt or outdated data causing login to fail over mobile data.

4. Update IPC360 App to Latest Version:
- Open Google Play Store, search for IPC360, and confirm you have the latest version installed. Updates often fix connectivity and login bugs.

5. Test Mobile Internet Stability:
- Make sure your mobile data connection is stable with good signal strength. Sometimes weak or unstable data results in login failures.
- Try toggling Airplane mode on/off to refresh your mobile network connection.

6. Restart Your Phone:
- A simple reboot can clear temporary network or app issues.

If after these steps the problem persists, it might be linked to your mobile carrier’s network blocking some connections or an issue with IPC360’s servers when accessed over mobile data.

I also found a useful troubleshooting guide for IPC360 connectivity issues that covers similar situations here: Fix IPC360 Home Camera Offline[2]. It might provide some extra tips specific to your model.

Would you like me to walk you through checking these Android settings now? Or if you already tried some of these, tell me what you have done so far, and we’ll take it from there.