Hi! I understand you’re having trouble logging into IPC360 using your mobile internet. I’d like to help you get this sorted out. Could you please tell me a bit more? For instance, are you unable to log into the app itself, or is it the camera connection through the app that’s giving you trouble? Also, have you been able to log in successfully using Wi-Fi before, or is this issue specific only to mobile data?

In the meantime, here are a few troubleshooting steps you can try:

1. Check Mobile Data Connection: Ensure your mobile internet data is active and working properly by trying to browse other websites or apps.

2. App Permissions & Network Access: On your Android 15 device, confirm that IPC360 has permission to access mobile data. You can check this under Settings > Apps > IPC360 > Data usage or Mobile data.

3. Switch Network Mode: Sometimes, the app might work better on 4G or 5G. Try toggling airplane mode on and off to reset your connection.

4. Clear Cache and Data of IPC360 app: Go to Settings > Apps > IPC360 > Storage, then clear cache and data. This often refreshes the app login process.

5. Reset the Camera (if issue applies to camera connection): If your camera doesn’t connect through mobile internet, try power cycling it (unplugging then plugging back in) or perform a factory reset as per your camera model’s instructions.

6. Reinstall the IPC360 app: Uninstall and reinstall the app to make sure you have the latest version with bug fixes.

Could you also let me know if you are seeing any specific error messages when trying to log in via mobile internet? That will help me narrow down the possible causes.

Let’s take it step by step until we get you connected!