Hi! I understand you’re having trouble logging into Icedrive on a new Windows 10 computer where the login page just keeps loading, and when you try to reset your password, the page refreshes without progressing. Let's work through this together.

First, can I ask if you've tried these basic checks already?
- Using a different browser (Chrome, Edge, Firefox) to see if the issue persists?
- Clearing your browser cache and cookies?
- Checking that your internet connection is stable and not behind a restrictive firewall or VPN?

If you haven’t tried those, here’s a step-by-step to start with:

1. Clear browser cache and cookies
Sometimes cached data can cause loading problems:
- Open your browser settings.
- Find the option to clear browsing data.
- Select cache and cookies, then clear them.
- Restart the browser and try logging in again.

2. Try a different browser or private/incognito mode
Run a private browsing session and try to log in there. This prevents most cache or extension issues.

3. Check your email spam/junk folder
When resetting your password, the reset link might land in spam. Double-check your email folders to see if a reset mail arrived but was missed1.

4. Disable VPN or proxy temporarily
Sometimes VPNs or proxies can block or slow connection to cloud services.

5. Check for any antivirus or firewall blocking
Ensure your security software isn’t blocking Icedrive’s website or app.

If the problem remains after these, it might be a temporary server-side issue or something more specific with your account. In that case:

- Try logging in from another device to verify if the issue is with your account or that particular computer.
- If the same problem appears on other devices, the account might be rate limited or locked temporarily due to repeated attempts; waiting some time might help.

Let me know which of these you’ve tried or if you need help with any step, and we’ll dig deeper from there.

Are you satisfied with this initial approach?