Uhale Support Forums

The Whale Photo APP is an application that syncs your album to an electronic digital Photo frame from your phone.After binding the photo frame with the invitation code or QR code, photos and videos can be sent to the frame through the APP

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Solved & Closed
R
robert johnston
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12 Points 0 Followers
robert johnston
3 weeks ago In Uhale

frame stuck on logo and wont reset nor bind

13
4
68
V
Vince Schauer
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2 Points 0 Followers
Vince Schauer
2 months ago In Uhale

Cannot connect to wifi

3
0
97
R
Rebecca Hine
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2 Points 0 Followers
Rebecca Hine
2 months ago In Uhale

I need a new QR code to add my frame. Wifi wouldn't connect, I got new internet provider and has WF .

3
0
99
M
Mary Girnau
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2 Points 0 Followers
Mary Girnau
3 months ago In Uhale

Pictures won't come on its offline and I can't get it to come back online

3
0
179
I
Irene
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2 Points 0 Followers
Irene
3 months ago In Uhale

After restoring to default still shows no memory. Even though it show memory

3
0
207
I
Irene
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2 Points 0 Followers
Irene
3 months ago In Uhale

After resetting still shows no memory even though it shows 16 GB available

3
0
280
C
Christopher nelson
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2 Points 0 Followers
Christopher nelson
4 months ago In Uhale

Will not connect or recognize my wifi??

3
0
198
R
richard filbert
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4 Points 0 Followers
richard filbert
5 months ago In Uhale

setting screen keeps popping up after a few rotations

5
0
210
M
Melchor Seno
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8 Points 0 Followers
Melchor Seno
5 months ago In Uhale

i can't find thr code?

9
0
251
D
Deborah Whitworth
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6 Points 0 Followers
Deborah Whitworth
5 months ago In Uhale

Won't log in

7
0
366
O
Olivia
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8 Points 0 Followers
Olivia
6 months ago In Uhale

I chose my pics, click next, then choose my frame, click next and it does nothing. No go to nxt scrn

9
0
285
Solved & Closed
S
Sharon
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2 Points 0 Followers
Sharon
7 months ago In Uhale

There are only 200 pics on my frame, it says it will hold 10,000 and I can't add any, says memory ful

3
2
925
K
Karla
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2 Points 0 Followers
Karla
8 months ago In Uhale

screen is black

3
0
310
J
Joe Pagano
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2 Points 0 Followers
Joe Pagano
9 months ago In Uhale

When sending a photo to the frame only 90% goes then freezes and ultimately fails.

3
0
1086
R
ROBERT F WERNER
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10 Points 0 Followers
ROBERT F WERNER
11 months ago In Uhale

Will not connect to wifi

11
0
777
R
rebecca landon
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2 Points 0 Followers
rebecca landon
11 months ago In Uhale

not connecting to internet

3
0
623
D
Debbie Adams
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2 Points 0 Followers
Debbie Adams
1 year ago In Uhale

I cant hit the policy button to put in my login

3
0
386
L
Linda
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6 Points 0 Followers
Linda
1 year ago In Uhale

States Uhale is off line

7
0
850
D
Donna
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2 Points 0 Followers
Donna
1 year ago In Uhale

Frame is scrolling but begins to blink and give power off/reboot option on each photo

3
0
622
D
Dorothy wilcoxson
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4 Points 0 Followers
Dorothy wilcoxson
1 year ago In Uhale

Says no frame connected when trying to put a picture on my frame

5
0
718
D
Diane
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2 Points 0 Followers
Diane
1 year ago In Uhale

portrait photos show blurry on each side when frame is in landscape position. Is there a workaround?

3
0
416
T
tc
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2 Points 0 Followers
tc
1 year ago In Uhale

frame will not connect to wifi

3
0
426
D
Don Dodier
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2 Points 0 Followers
Don Dodier
1 year ago In Uhale

Memory shows full but the system is using all 16GB. I even removed all pictures but still full.

3
0
1302
J
jim
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2 Points 0 Followers
jim
1 year ago In Uhale

uhale won't load in windows google play

3
0
495
T
Tracy Miller
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2 Points 0 Followers
Tracy Miller
1 year ago In Uhale

Went offline and won’t reconnect.

3
0
563
J
Julie
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4 Points 0 Followers
Julie
1 year ago In Uhale

Picture is getting stuck and not moving on

5
0
1016
K
Kathy Krupp
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4 Points 0 Followers
Kathy Krupp
1 year ago In Uhale

Says frame is offline. But fame is connected to wifi.

5
0
3027
M
Maria
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8 Points 0 Followers
Maria
1 year ago In Uhale

frame offline

9
0
393
C
Cynthia morrison
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4 Points 0 Followers
Cynthia morrison
1 year ago In Uhale

The photo stays on only one and stops scrolling.

5
0
522
C
Cam munge
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4 Points 0 Followers
Cam munge
1 year ago In Uhale

The Uhale frame is offline

5
0
1030
J
jolene
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3 Points 0 Followers
jolene
1 year ago In Uhale

frame was connected to wifi but lost connection and won't reconnect

4
0
1860
E
Eileen Hasso
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2 Points 0 Followers
Eileen Hasso
1 year ago In Uhale

Uhale won't bind with app on Android Pixel. No code

3
0
521
D
debbie simpson
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2 Points 0 Followers
debbie simpson
1 year ago In Uhale

Frame "flutters" every other second and the code says no usable data

3
0
354
P
Pam Turner
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4 Points 0 Followers
Pam Turner
1 year ago In Uhale

pics won't scroll

5
0
381
P
Pam Turner
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2 Points 0 Followers
Pam Turner
1 year ago In Uhale

When I try to add friends I get message to data found

3
0
295
L
Lisa Roggeman
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2 Points 0 Followers
Lisa Roggeman
1 year ago In Uhale

Frame won’t connect to wifi

3
0
900
A
Aime Corona
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6 Points 0 Followers
Aime Corona
1 year ago In Uhale

Uhale frame crashed after an update, customer service can't help, this is trash

7
0
669
K
Karla Wiemokly
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2 Points 0 Followers
Karla Wiemokly
1 year ago In Uhale

Lines running through all the pictures

3
0
279
L
Lana Donnelly
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4 Points 0 Followers
Lana Donnelly
1 year ago In Uhale

t get off loading page

5
0
307
D
Debbie
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8 Points 0 Followers
Debbie
1 year ago In Uhale

My moms frame was connected to wifi at my sisters house but she has moved and we can’t get it to wifi

9
0
290