Hi! I see you're having trouble logging into your Netvue app on your phone, getting the message "internet connection failed, please check network." Let's try to get this sorted out together.

First, just to make sure:
1. Are you able to browse websites or use other apps on your phone without internet issues?
2. Are you using Wi-Fi or mobile data when trying to log in?

In the meantime, here are some steps to try:
1. Restart your phone to refresh network settings.
2. If you're on Wi-Fi, try toggling Wi-Fi off and on or switch to mobile data (or vice versa) to see if that helps.
3. Check if your phone's date and time are set correctly—incorrect settings can cause connection problems with some apps.
4. Make sure your Netvue app is updated to the latest version from your device's app store.
5. Try uninstalling and reinstalling the app to clear any temporary glitches.

There have been recent reports from other users about similar connection issues with the Netvue app, possibly due to server or service interruptions as the company transitions systems3. This might explain why your app can't connect right now despite your internet working fine.

If after trying those steps the problem continues, it might be an issue on Netvue’s side. You could check their official channels or support for updates, or I can help you draft a message to [email protected] for assistance.

Could you please try these and let me know what happens? Also, confirm if your internet connection is working smoothly otherwise. That will help me guide you further.

still not connecting to home wi-fi

Thanks for letting me know it's still not connecting to your home Wi-Fi. Let’s dig a bit deeper to get this resolved.

One common issue with Netvue devices and apps is that they only support a 2.4GHz Wi-Fi network frequency—not the 5GHz one. Many modern routers broadcast two networks: one at 2.4GHz and one at 5GHz, and Netvue products typically can’t connect to the 5GHz band. Could you please check:

1. Is your Wi-Fi set to 2.4GHz or 5GHz?
2. If your router has separate networks for each frequency, can you try connecting your phone and Netvue app to the 2.4GHz one?
3. If your router combines both frequencies under one network name (SSID), you might want to temporarily separate them so you can connect to the 2.4GHz band specifically.

Also, double-check the Wi-Fi password you’re entering—is it being typed correctly with no extra spaces or typos?

Another tip: try restarting your router (unplug for 30 seconds, then plug back in) and your phone before attempting to connect again.

If you’ve confirmed your network is 2.4GHz and it still doesn’t connect, let me know if the Netvue app shows any error codes or messages when it fails to connect. That detail helps narrow down the problem.

I’m here to help you get this working! Have you been able to confirm your Wi-Fi band?

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What are the common Wi-Fi connectivity issues with Netvue?

Great question! Common Wi-Fi connectivity issues with the Netvue app typically include these points:

1. Wi-Fi Band Compatibility: Netvue devices generally only support 2.4GHz Wi-Fi networks, not 5GHz. If your router is only broadcasting 5GHz or you are connected to that band, the app won’t connect properly.

2. Network Configuration: Sometimes routers have security settings or firewall rules that block the Netvue device from connecting. For example, certain router modes or guest networks might prevent successful pairing.

3. Incorrect Wi-Fi Credentials: Double-checking the Wi-Fi network name (SSID) and password is important. Typos or extra spaces can cause connection failures.

4. Router Compatibility Issues: Some routers or mesh systems (like TP-Link Deco or Orbi) have known incompatibilities or require specific settings changes to support Netvue devices.

5. Signal Strength: A weak Wi-Fi signal where the camera or device is installed can cause intermittent or failed connections.

6. Server or App Issues: Occasionally, outages or updates to the Netvue/Birdfy app or their servers cause temporary connectivity problems.

Many users in community forums have reported connection problems related to these issues and found that ensuring connection to a 2.4GHz network, checking router settings, and restarting devices helps solve the problem1 2 5 6.

If you'd like, I can guide you through checking your router’s settings or suggest more specific troubleshooting steps based on what kind of router you have. Would that be helpful?

I have had the app and these cameras for a long time with no

Thanks for sharing that you’ve had the Netvue app and cameras for a long time without issues. Since your setup was working well previously, let’s focus on what could have changed recently that might be causing trouble now.

Here are some common troubleshooting tips specifically for long-term users experiencing sudden connection problems:

1. App Updates and Compatibility: Sometimes, updates to the Netvue app or your phone’s operating system can affect how the app connects. Make sure your Netvue app is updated to the latest version available in your app store. If you recently updated the app and the issue began afterward, consider uninstalling and reinstalling it to clear any glitches.

2. Network Changes: Have there been any changes to your home Wi-Fi network recently? For example, a new router, changed Wi-Fi password, or network settings like enabling a guest network or security features that might block the cameras.

3. Router Firmware: Sometimes router firmware updates can change settings or cause compatibility hiccups. Check if your router has an update available or if a recent update was installed—restarting the router often helps reset these changes.

4. Netvue Server or Service Issues: Occasionally, Netvue’s cloud services undergo maintenance or experience outages, which can interrupt connection even if your network is fine. Checking user communities or official Netvue channels for outage reports is a good step2.

5. Resetting Camera or App Settings: You might try restarting the cameras and the app. Some users find success by removing the cameras from the app and re-adding them, although this could require reconfiguration.

6. Clear Cache/Data (if on Android): Clearing the app cache or data can sometimes fix issues without needing to reinstall fully.

7. Check for Interference or Signal Strength: Make sure camera locations still have good Wi-Fi coverage. Environmental changes like new walls or devices causing interference can impact connectivity.

If you want, I can walk you through some of these steps tailored to your device and network setup. Also, if you notice any error messages or codes when you try to connect, sharing those would be helpful.

Would you like to start with checking your app version and network setup, or perhaps try restarting the cameras and app first?

How to fix Netvue app connection issues with my cameras?

Hi! I understand you want to know how to fix Netvue app connection issues with your cameras. Let me guide you through some effective steps that have helped many users resolve this problem:

1. Verify Wi-Fi Network Band: Ensure your cameras and phone are connected to a 2.4GHz Wi-Fi network. Netvue cameras don’t support 5GHz bands, which is a common cause of connection issues.

2. Check Wi-Fi Credentials: Double-check that you’re entering the correct Wi-Fi password in the app without any typos or extra spaces.

3. Reset the Camera: Press and hold the reset button (usually located at the bottom of the camera) for about 10-15 seconds to restore factory settings. This will clear old network info and let you set up fresh.

4. Add Device Again: Open the Netvue app, tap the "+" icon to add a new device, and follow the on-screen prompts to pair your camera again.

5. Restart Router and Phone: Sometimes simply restarting your Wi-Fi router and your phone or tablet can fix temporary network glitches.

6. Update the App: Make sure your Netvue app is updated to the latest version to avoid bugs that may have been fixed in recent updates.

7. Check for Router Settings: Some routers have firewall or security settings that could block the camera’s connection. Make sure no MAC address filtering or parental controls are blocking your device.

8. Use a Hotspot for Setup: If possible, try setting up the camera using a mobile hotspot on a different phone. This can help verify if the issue lies in your home network.
<brIf these steps don’t work, it might be related to Netvue server issues or deeper network compatibility problems. In that case, contacting Netvue support at [email protected] would be the next best step.

Here are some detailed instructions and community experiences that might help you too: Facebook BackyardBirdLovers Group YouTube Setup Guide Reddit Discussions TP-Link Community on Wi-Fi Bands

Would you like me to walk you through the reset and re-setup process step-by-step?

i cant open the netvue app it want let me log in

Thanks for letting me know you can’t open the Netvue app and it won’t let you log in. Let’s work through some possible causes and fixes together.

Here are steps to try:
1. Check Internet Connection: Make sure your phone’s internet (Wi-Fi or mobile data) is working properly by browsing other sites or apps.
2. Update the App: Sometimes older versions can have login issues. Please check your app store and update the Netvue app to the latest version.
3. Clear App Cache and Data: On Windows devices or Android phones, going into the app settings and clearing the cache or data can help reset the app.
4. Restart Your Phone: A simple restart can often fix temporary glitches in the app.
5. Try Logging in on Another Device or Website: Visit https://account.netvue.com and try logging in via a browser to see if your credentials work there.
6. Reset Password If Needed: If you suspect a password issue, try using the “Forgot password?” option to reset it.

It’s also worth noting there have been recent reports of service interruptions or changes affecting Netvue users, which might temporarily prevent logins or cause app issues1 2.

If none of these help, it might be an issue on Netvue’s side or with your account specifically. In that case, contacting Netvue support by email at [email protected] could be the best next step.

Would you like guidance on how to clear the app cache or try logging in via the website?

i have tried all the resets and installing the latest app. i will just see if it works tomorrow thanks

I completely understand your decision to take a break and try again tomorrow after going through the resets and reinstalling the latest app. It’s good to give it some time, especially since there have been ongoing, intermittent issues reported by other Netvue users recently, sometimes related to the app or server side1.

When you try again, if the issue persists, feel free to reach out—I can guide you through some additional steps or help draft a message to Netvue support to get more direct assistance.

In the meantime, if there’s anything else you want to ask or check, I’m here to help. Are you satisfied with the support I provided today?

thank you have been very helpful

Hi again! Since you’re looking for some solid troubleshooting tips for Netvue app connection issues, here’s a helpful rundown based on recent community feedback and official guidance:

1. Ensure 2.4GHz Wi-Fi Connection: Netvue cameras and the app require a 2.4GHz Wi-Fi network, not 5GHz. Confirm your phone and cameras are connected to the 2.4GHz band, as the 5GHz band is incompatible and a common cause of connection failure3 5.

2. Verify Wi-Fi Credentials: Double-check you are using the correct Wi-Fi network name (SSID) and password, without typos or spaces.

3. Restart Devices: Power cycle your router, phone, and cameras to refresh network connections.

4. Reset Cameras: Use the reset button on your camera to restore factory settings, clearing old network info, then set up the device fresh through the app.

5. Update App and Firmware: Always keep your Netvue app and camera firmware up to date to benefit from bug fixes and performance improvements.

6. Check Router Settings: Disable features like MAC address filtering, firewall restrictions, or guest network settings that might block the cameras from connecting.

7. Try a Different Network: Use a mobile hotspot temporarily to check if the issue is related to your home network.

8. Clear App Cache or Reinstall App: Sometimes app data corruption causes issues. Clear the cache or reinstall the app to resolve.

9. Check for Service Outages: There have been ongoing reports of intermittent service issues on Netvue/Birdfy servers affecting connectivity, so it’s worth checking their community pages or social media for updates1 2.

10. Contact Support: If problems persist despite these steps, reaching out to Netvue support at [email protected] with detailed info about your issue is recommended.

These tips reflect advice from users and official resources and have helped solve numerous connection issues3 5.

Would you like me to help you step through any of these troubleshooting actions?