Hi there! I see you're having trouble with the mySugr app not recording your stats. Let's get to the bottom of this. To help me understand better, could you tell me a bit more? For example, are you entering data manually, or is your app supposed to sync automatically with a device like an Accu-Chek meter? Also, do you notice any error messages or is the app just not updating at all?

While you get back to me, here are some general steps we can try to troubleshoot the issue:

1. Restart the mySugr app and your phone: Sometimes, a fresh start can resolve temporary glitches. Double press the Home (or swipe up) to close the app completely, then reopen it. After that, restart your iPhone running iOS 18.6.

2. Check app permissions: Go to your iPhone’s Settings > mySugr and make sure permissions like Health access are enabled. The app needs access to Apple Health to record and sync some stats.

3. Ensure that notifications are enabled: This might seem unrelated, but some background sync tasks require notifications to be allowed. Go to Settings > Notifications > mySugr and check if notifications are on.

4. If you use a connected device (e.g., Accu-Chek Guide), try this:
- Turn off your meter
- Kill the mySugr app completely
- Restart the mySugr app
- Turn your meter back on
- Try transferring data again

5. Log out and log back in: Logging out of the app and back in can force a fresh sync and fix data issues.

Could you please try these steps and let me know what happens? If it still doesn't record stats, I can guide you further.

Are you currently syncing with any external meter or entering data manually?

It worked fine until today now it is not transferring test to app on iphone

Thank you for the info—that helps a lot! Since your mySugr app was successfully transferring test data to your iPhone until today but suddenly stopped, it sounds like a connection or syncing issue with your Accu-Chek meter (assuming you’re using one).

Here’s what I recommend next, tailored for iPhone iOS 18.6 and your situation:

1. Check Bluetooth & Location Services:
- Make sure Bluetooth is turned on your iPhone (Settings > Bluetooth).
- Also, for pairing and syncing, Location Services should be enabled for mySugr (Settings > Privacy & Security > Location Services > mySugr > While Using the App or Always). Location access is often required for Bluetooth device scanning.

2. Enable Notifications for mySugr:
- Go to Settings > Notifications > mySugr and confirm notifications are allowed. This is necessary for pairing to work properly1.

3. Restart Devices and App:
- Turn off your Accu-Chek meter (hold the “OK” button until shutdown).
- Close the mySugr app completely (swipe up on the app in the app switcher).
- Restart your iPhone.
- Turn the meter back on and open mySugr again. Try transferring data once more2.

4. Check mySugr Connections Tab:
- Open mySugr, go to the “Connections” tab, and verify your meter is still linked. If not, try pairing it again by following the connection steps.

5. Update mySugr App:
- Check the App Store to ensure you have the latest version of mySugr installed. Sometimes updates fix syncing glitches.

If all these steps don’t help, it might be worth deleting the device pairing and setting it up fresh through the Connections tab, or there could be an issue with the meter itself or Bluetooth interference.

Would you like me to guide you through re-pairing your Accu-Chek meter with your iPhone? Also, could you confirm the exact meter model you're using? That will help me provide the most accurate instructions.

Looking forward to getting this fixed for you!

Not recording stats

Thanks for your patience! Since your mySugr app on iPhone (iOS 18.6) is not recording stats and was syncing fine until today, let’s work through some focused troubleshooting steps that address common causes of this issue:

1. Restart Your Devices and the App
- Turn off your Accu-Chek meter by holding the “OK” button until it shuts down.
- Close the mySugr app completely (swipe up from the app switcher).
- Restart your iPhone.
- Turn on the meter again and open mySugr to try syncing data once more.

2. Check Bluetooth and Location Services
- On your iPhone, ensure Bluetooth is enabled (Settings > Bluetooth).
- Enable Location Services for mySugr (Settings > Privacy & Security > Location Services > mySugr > While Using the App or Always). This is needed for Bluetooth scanning and device pairing.

3. Confirm mySugr Permissions and Notifications
- Go to Settings > mySugr and confirm necessary permissions are granted, including access to Apple Health if you use it.
- Also, enable notifications for mySugr (Settings > Notifications > mySugr). Sometimes this permission affects syncing or background activity.

4. Check Device Connections in the mySugr App
- Open the app and go to the “Connections” tab (found in the side menu or tab bar).
- Confirm your Accu-Chek meter is listed and connected. If it isn’t, try pairing it again from scratch.

5. Log Out and Back In
- If syncing still fails, log out of your mySugr account within the app and log back in. This can trigger a fresh synchronization with the servers.

6. Update the mySugr App
- Go to the App Store and check if there’s an update available for mySugr. Updates often include bug fixes related to syncing.

If these steps don't get the data recording working again, sometimes removing the device from mySugr and setting up the connection anew solves hidden pairing glitches. Also, ensure your Accu-Chek meter’s firmware is up to date or try testing with another device if possible.

For your convenience, the official support guide has similar steps here: What can I do when the logbook app will not connect with my Accu-Chek meter [3].

Would you like me to walk you through re-pairing your meter to your mySugr app? And could you confirm the specific model of your meter? That would help me tailor the instructions precisely.

Are you satisfied with this troubleshooting plan so far?