Hi! Thanks for reaching out about the mySugr app and the issue with Daily Motivation Insights (DMI) no longer showing up. To help you better, could you tell me a bit more? For example, are you using an iOS or Android device? Also, have there been any recent updates to the app or changes to your device settings?

Meanwhile, here’s some general information that might help:

1. The mySugr app looks at your past 7 days (including today) to generate the DMI. If there’s no sufficient data during this period (even if you’ve been testing), the DMI might not appear. Could it be possible that data entries are missing or not syncing properly?

2. DMI features, according to mySugr info, are sometimes limited by device type and language settings—historically iOS users with device language in English or German have full access to insights like DMI. Since you mentioned Windows 10, is this app usage on a PC with Windows app or through a browser?

3. Make sure your diabetes data is being properly logged into mySugr with all relevant measurements, as the DMI depends on this data to generate insights.

Here’s what I’d suggest you try step-by-step:

- Verify your app is updated to the latest version in case of any fixes.

- Check that your device language settings and the app language are set to English or German (for best compatibility).

- Confirm you have at least several blood glucose readings logged in the last week.

- If you use connected devices to sync data, ensure the sync is working and all devices are connected properly.

If you’ve already done these, please let me know which steps you’ve tried so I can suggest more advanced troubleshooting or check for any known issues with the app version.

Does this align with what you’re experiencing? I’ll stand by to help you resolve this!

dmi stopped showing up after last update to iphone ios 18.5

Thanks for the extra info! So your mySugr Daily Motivation Insights (DMI) stopped showing up after updating your iPhone to iOS 18.5. That helps me narrow things down.

This kind of issue can sometimes happen if the app’s data connections or permissions get affected by a major iOS update. Let’s try the following steps to get it back:

1. Restart your iPhone: A simple reset after an OS update can clear temporary glitches.
2. Check mySugr app permissions:
- Go to Settings > Privacy & Security > Health.
- Ensure mySugr is allowed to read and write the relevant health data.
3. Refresh app data sync:
- Open mySugr and pull down on the main screen to manually refresh and sync data.
4. Update or reinstall mySugr app:
- Check if there’s an app update available in the App Store.
- If the app is up-to-date, try deleting and reinstalling it to ensure compatibility with iOS 18.5.
5. Check Apple Health app data:
- Since DMI relies on your glucose data, verify that all your recent measurements appear correctly in Apple Health.
6. Reset network settings if syncing issues persist:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This can resolve hidden network or sync issues but note you’ll need to rejoin Wi-Fi networks.

If none of these help, there is some chatter in the community (like on Reddit) about similar issues with the mySugr app on iOS 18.5, which suggests it could be a temporary compatibility bug the developers may address soon1.

Would you like me to help escalate this to mySugr’s technical team, or try other troubleshooting steps? How did these steps go?