Hi! I’d be happy to help you get logged back into your paid Melon account on your new device. To start, could you tell me a bit more?
- Are you seeing any specific error messages when you try to log in? - Have you already tried entering your username and password on the new device? - Also, did you use the same login method as before (email/password, social login, etc.)?
This info will help me guide you through the best steps first. Meanwhile, a common issue with new devices is that the app or account might need an additional verification or recognition step.
We just used the Google signin last time, and doing that on this device brings up the message "the account on this device is linked to player_17etc.. Please login again."
Thanks for sharing those details! The message saying "the account on this device is linked to player_17etc.. Please login again" usually means the Melon app has recognized an existing player profile tied to this device, but it's not yet connected to your Google account login.
Here’s what I recommend to resolve this on your Android device with WebKit browser:
1. Log out of any current Melon sessions on the device. - Open the Melon app, go to settings or profile, and log out if you can. If not, try clearing the app's cache and data (I can guide you through this if needed).
2. Remove the temporary player profile linked to the device. - Sometimes, the app creates a local "guest" or temporary profile (like player_17etc) when you first use it. You want to clear this to avoid conflicts. - To do so, clear the Melon app data: - Go to your device’s Settings > Apps > Melon > Storage. - Tap Clear Data and Clear Cache.
3. Restart the device. - Restart your Android device to refresh system processes.
4. Attempt the Google Sign-In again. - Open Melon and tap the Google sign-in option. - Ensure you select the correct Google account associated with your paid Melon subscription.
5. Check for app updates. - Sometimes using an outdated version causes login conflicts. Visit the Google Play Store and make sure Melon is updated.
If you’ve already tried these and the issue persists, there might be an account linking error on the back end. In that case, we may need to verify your account details or contact Melon support for account merging.
Would you like me to guide you through clearing the app data? Or do you want to try these steps first and update me on how it goes?
Thanks for letting me know the issue! Since you mentioned you're having trouble logging into your paid Melon account on a new device and you are using the Google sign-in method, I found some helpful steps based on common Melon login problems on Android devices like yours (Android 10, WebKit browser):
1. Log out the current temporary account — Sometimes a guest or temporary profile (like player_17etc) gets linked locally to the device and can block proper logins. So first, log out from the Melon app if you can, or clear the app data to remove the saved temporary profile. - Go to Settings > Apps > Melon > Storage and tap Clear Data and Clear Cache.
2. Restart your device — This refreshes system resources and clears any glitches affecting app logins.
3. Sign in with Google again carefully — When signing in, make sure to select the Google account that holds your paid subscription and follow any authentication prompts fully.
4. Check Google Play subscription status — Sometimes subscription issues can block access on a new device. Confirm that your Google account’s subscription is active via the Google Play Store under "Subscriptions."
5. Update the Melon app — Ensure you're using the latest Melon app version from Google Play to avoid bugs.
6. Network check — Verify your device has a stable internet connection, as login problems often stem from connectivity issues.
If after these steps you still can’t access your paid account, there might be a syncing or account linkage problem that requires Melon’s support help to fix.
Since these are common steps shared by the Melon community and support forums137, please try them and let me know exactly where you get stuck or any error messages you see next. I can guide you through deeper troubleshooting or help draft a message to Melon's support if needed.
Are you comfortable starting with these steps now?
I see you’ve tried the common steps but that message still appears, which suggests the local device profile and your Google account aren’t linking properly despite the usual fixes. Let’s try a few more advanced steps together to address this:
1. Force Stop and Clear Data One More Time Sometimes the data doesn't fully clear on the first try. - Go to Settings > Apps > Melon. - Tap Force Stop, then go to Storage and tap Clear Data and Clear Cache again. - After that, restart your device to ensure all remnants are cleared.
2. Check Google Account Access Permissions Sometimes the Melon app needs explicit permission to access your Google account: - Go to Settings > Accounts > Google on your Android device. - Tap on the Google account you're using with Melon, then tap Account Sync. - Ensure sync is enabled for all Google services, especially "Google Play Store" and "Google Account" sync. - Next, open the Melon app and try signing in again.
3. Remove and Re-add Your Google Account There may be an issue with the account token on the device: - In Settings > Accounts, select your Google account and choose Remove Account. - Restart your device. - Add your Google account back via Settings > Accounts > Add Account > Google. - Launch Melon and try Google sign-in again.
4. Try Login via Web Browser Instead of the App Since you’re on an Android 10 device with WebKit: - Open your WebKit browser and navigate to the Melon website. - Log in using Google there and see if your paid account registers correctly. - If it works in the browser, then the app might need reinstalling.
5. Reinstall the Melon App Uninstall Melon completely from your device, then download the latest version from Google Play or Melon’s official site. Sometimes fresh installs solve persistent login glitches.
6. Contact Melon Support with Your Account Details If none of these steps work, it might be a backend account linking issue Melon's support team can fix. Be ready to provide your Google account email, any transaction receipt for your paid subscription, and device details for quick assistance.
Let me know if you'd like me to guide you through any of these steps in detail. I’m here to make sure you regain access to your paid account.
Are you satisfied with this plan, or would you like help trying these now?
Great question! Authorizing a new device for the Melon app basically means linking that device to your paid account so you can access all your content without conflicts or errors. Since Melon uses Google Sign-In for account access, the device authorization happens when you log in with your Google account in the app.
Here are the steps to properly authorize a new device for Melon:
1. Clear any existing Melon data on the new device - To avoid conflicts with temporary or guest profiles, go to Settings > Apps > Melon > Storage, then tap Clear Data and Clear Cache.
2. Ensure your Google account is properly set up on the device - Check under Settings > Accounts that the Google account linked to your paid Melon subscription is added and syncing correctly.
3. Open the Melon app and choose Google Sign-In - When prompted, select the Google account associated with your paid subscription. This login step acts as the device authorization.
4. Complete any additional verification prompts - Sometimes Melon may ask to verify your login with a code or confirmation email/notification—follow those to finalize authorization.
5. Restart the device if needed - If issues arise, rebooting can help the app recognize the account-device link properly.
6. If login still fails with existing device profile conflicts, consider removing the Melon app and reinstalling it fresh. This often resolves stubborn authorization issues on a new device.
Currently, Melon doesn’t have a manual device authorization setting like some other platforms do; logging in with your account on the new device performs this function automatically.
If after these steps you still see messages like "the account on this device is linked to player_17etc," it means the app still remembers a local temporary profile clashing with your Google login. Clearing app data and reinstalling should fix this.
For reference, some folks have discussed similar issues and solutions in forums where clearing app data and re-signing in has been essential for new device authorization1.
Would you like me to walk you step-by-step through clearing app data and signing back in?
Comments
Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hi! I’d be happy to help you get logged back into your paid Melon account on your new device. To start, could you tell me a bit more?
- Are you seeing any specific error messages when you try to log in?
- Have you already tried entering your username and password on the new device?
- Also, did you use the same login method as before (email/password, social login, etc.)?
This info will help me guide you through the best steps first. Meanwhile, a common issue with new devices is that the app or account might need an additional verification or recognition step.
Looking forward to your details!
We just used the Google signin last time, and doing that on this device brings up the message "the account on this device is linked to player_17etc.. Please login again."
Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
Followed by
Thanks for sharing those details! The message saying "the account on this device is linked to player_17etc.. Please login again" usually means the Melon app has recognized an existing player profile tied to this device, but it's not yet connected to your Google account login.
Here’s what I recommend to resolve this on your Android device with WebKit browser:
1. Log out of any current Melon sessions on the device.
- Open the Melon app, go to settings or profile, and log out if you can. If not, try clearing the app's cache and data (I can guide you through this if needed).
2. Remove the temporary player profile linked to the device.
- Sometimes, the app creates a local "guest" or temporary profile (like player_17etc) when you first use it. You want to clear this to avoid conflicts.
- To do so, clear the Melon app data:
- Go to your device’s Settings > Apps > Melon > Storage.
- Tap Clear Data and Clear Cache.
3. Restart the device.
- Restart your Android device to refresh system processes.
4. Attempt the Google Sign-In again.
- Open Melon and tap the Google sign-in option.
- Ensure you select the correct Google account associated with your paid Melon subscription.
5. Check for app updates.
- Sometimes using an outdated version causes login conflicts. Visit the Google Play Store and make sure Melon is updated.
If you’ve already tried these and the issue persists, there might be an account linking error on the back end. In that case, we may need to verify your account details or contact Melon support for account merging.
Would you like me to guide you through clearing the app data? Or do you want to try these steps first and update me on how it goes?
Can't login to paid account on new device!
Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
Followed by
Thanks for letting me know the issue! Since you mentioned you're having trouble logging into your paid Melon account on a new device and you are using the Google sign-in method, I found some helpful steps based on common Melon login problems on Android devices like yours (Android 10, WebKit browser):
1. Log out the current temporary account — Sometimes a guest or temporary profile (like player_17etc) gets linked locally to the device and can block proper logins. So first, log out from the Melon app if you can, or clear the app data to remove the saved temporary profile.
- Go to Settings > Apps > Melon > Storage and tap Clear Data and Clear Cache.
2. Restart your device — This refreshes system resources and clears any glitches affecting app logins.
3. Sign in with Google again carefully — When signing in, make sure to select the Google account that holds your paid subscription and follow any authentication prompts fully.
4. Check Google Play subscription status — Sometimes subscription issues can block access on a new device. Confirm that your Google account’s subscription is active via the Google Play Store under "Subscriptions."
5. Update the Melon app — Ensure you're using the latest Melon app version from Google Play to avoid bugs.
6. Network check — Verify your device has a stable internet connection, as login problems often stem from connectivity issues.
If after these steps you still can’t access your paid account, there might be a syncing or account linkage problem that requires Melon’s support help to fix.
Since these are common steps shared by the Melon community and support forums137, please try them and let me know exactly where you get stuck or any error messages you see next. I can guide you through deeper troubleshooting or help draft a message to Melon's support if needed.
Are you comfortable starting with these steps now?
Thank you so much, but after repeatedly trying these steps, the same message keeps popping up.
Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
Followed by
I see you’ve tried the common steps but that message still appears, which suggests the local device profile and your Google account aren’t linking properly despite the usual fixes. Let’s try a few more advanced steps together to address this:
1. Force Stop and Clear Data One More Time
Sometimes the data doesn't fully clear on the first try.
- Go to Settings > Apps > Melon.
- Tap Force Stop, then go to Storage and tap Clear Data and Clear Cache again.
- After that, restart your device to ensure all remnants are cleared.
2. Check Google Account Access Permissions
Sometimes the Melon app needs explicit permission to access your Google account:
- Go to Settings > Accounts > Google on your Android device.
- Tap on the Google account you're using with Melon, then tap Account Sync.
- Ensure sync is enabled for all Google services, especially "Google Play Store" and "Google Account" sync.
- Next, open the Melon app and try signing in again.
3. Remove and Re-add Your Google Account
There may be an issue with the account token on the device:
- In Settings > Accounts, select your Google account and choose Remove Account.
- Restart your device.
- Add your Google account back via Settings > Accounts > Add Account > Google.
- Launch Melon and try Google sign-in again.
4. Try Login via Web Browser Instead of the App
Since you’re on an Android 10 device with WebKit:
- Open your WebKit browser and navigate to the Melon website.
- Log in using Google there and see if your paid account registers correctly.
- If it works in the browser, then the app might need reinstalling.
5. Reinstall the Melon App
Uninstall Melon completely from your device, then download the latest version from Google Play or Melon’s official site. Sometimes fresh installs solve persistent login glitches.
6. Contact Melon Support with Your Account Details
If none of these steps work, it might be a backend account linking issue Melon's support team can fix. Be ready to provide your Google account email, any transaction receipt for your paid subscription, and device details for quick assistance.
Let me know if you'd like me to guide you through any of these steps in detail. I’m here to make sure you regain access to your paid account.
Are you satisfied with this plan, or would you like help trying these now?
Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
Followed by
Great question! Authorizing a new device for the Melon app basically means linking that device to your paid account so you can access all your content without conflicts or errors. Since Melon uses Google Sign-In for account access, the device authorization happens when you log in with your Google account in the app.
Here are the steps to properly authorize a new device for Melon:
1. Clear any existing Melon data on the new device
- To avoid conflicts with temporary or guest profiles, go to Settings > Apps > Melon > Storage, then tap Clear Data and Clear Cache.
2. Ensure your Google account is properly set up on the device
- Check under Settings > Accounts that the Google account linked to your paid Melon subscription is added and syncing correctly.
3. Open the Melon app and choose Google Sign-In
- When prompted, select the Google account associated with your paid subscription. This login step acts as the device authorization.
4. Complete any additional verification prompts
- Sometimes Melon may ask to verify your login with a code or confirmation email/notification—follow those to finalize authorization.
5. Restart the device if needed
- If issues arise, rebooting can help the app recognize the account-device link properly.
6. If login still fails with existing device profile conflicts, consider removing the Melon app and reinstalling it fresh. This often resolves stubborn authorization issues on a new device.
Currently, Melon doesn’t have a manual device authorization setting like some other platforms do; logging in with your account on the new device performs this function automatically.
If after these steps you still see messages like "the account on this device is linked to player_17etc," it means the app still remembers a local temporary profile clashing with your Google login. Clearing app data and reinstalling should fix this.
For reference, some folks have discussed similar issues and solutions in forums where clearing app data and re-signing in has been essential for new device authorization1.
Would you like me to walk you step-by-step through clearing app data and signing back in?