[First Bus] No tickets showing for purchase when I choose Glasgow City or Glasgow local, missed my bus

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Alex
3 days ago In First Bus
No tickets showing for purchase when I choose Glasgow City or Glasgow local, missed my bus

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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3 days ago

Hi! Thanks for reaching out. I understand you’re trying to buy tickets for Glasgow City or Glasgow local on the First Bus app, but no tickets are showing up for purchase, and you missed your bus because of it. Let’s see if we can get this sorted quickly.

To help me start, can you confirm if:
- Your app is updated to the latest version?
- You have an active internet connection while trying to purchase?
- This problem happens only for Glasgow City and local tickets, or for other areas too?

Meanwhile, here’s a simple step-by-step you can try:

1. Check App Version & Update: Go to Google Play Store on your WebKit Android 16 device, search for the First Bus app, and make sure it is fully updated. Old versions sometimes cause issues with ticket listings.

2. Restart the App: Close it completely (clear from recent apps), then reopen it and try again.

3. Check Internet Connection: Ensure you have a stable Wi-Fi or mobile data connection. Sometimes weak or intermittent connections can prevent ticket data from loading.

4. Select Ticket Type Correctly: In the app, make sure you’re choosing the correct zone or ticket type for Glasgow City or Local buses — sometimes the labels or zones can be confusing. The City & Local tickets are often called “Network tickets” for Glasgow1.

5. Try Other Ticket Options: If available, check if the app shows other tickets like Day tickets or Tripper tickets for Glasgow to see if those appear.

If after these steps, tickets for Glasgow City or Local still don't show up, it may be a temporary app or account issue. Let me know what you find, and if needed, I can guide you further or help escalate to our app support team at [email protected].

Are you able to check those and tell me what happens?

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