Hi there! I see you're having trouble signing into the Payactiv app on your Android device. I want to help you get this sorted out. Could you tell me a bit more about what's happening when you try to sign in? Are you getting an error message, or does the app just not respond? Also, have you tried any steps already, like resetting your password or reinstalling the app? This will help me guide you better.

Not responding and I reset the password but didn't reinstall the app

Thanks for the extra info! Since you reset your password but the Payactiv app is still not responding when you try to sign in, that points to a possible app glitch or cached data issue.

Here’s a step-by-step plan you can try on your WebKit browser on Android 10 to resolve this:

1. Clear the app cache and data (if signed in via app) or browser cache if using web access:
- Go to your phone’s Settings > Apps > Payactiv.
- Tap Storage & Cache.
- Tap Clear Cache first.
- If that doesn't help, also tap Clear Storage/Data (Note: Clearing storage may log you out and erase offline info).

2. Force stop and restart the app:
- In the same App info screen, tap Force Stop.
- Reopen the app and try signing in again with your new password.

3. Reinstall the app:
- Uninstall Payactiv.
- Restart your phone.
- Re-download and reinstall the Payactiv app from the Google Play Store.
- Open the app and sign in with your updated password.

4. Try accessing via Web browser:
- If issues persist on the app, go to https://lively.payactiv.com/welcome/login and try logging in there to confirm if it’s app-specific or account-related.

If these steps don’t get you logged in, it’s good to check for:
- Any service outages or known issues with Payactiv’s support team.
- Your account status with your employer or Payactiv compliance.

You can also reach out to Payactiv Support directly at 1 (877) 937-6966 or via [email protected] for personalized assistance2.

Would you like me to guide you through any of these steps? Are you trying to use the app or the website to sign in?