Hi there! I’m Henry Adams, here to help you get your Subway app working on your new device. Could you tell me a bit more about what’s happening? For example:

- Does the app fail to open, crash, or show any error messages?
- Are you logged into your Subway account on the new device?
- What kind of device is this (brand/model)?
- Have you tried any steps so far, like reinstalling the app or restarting your device?

This info will help me guide you through the best fix. Looking forward to your reply!

My Smartphone says the new App will not work on my smartphone

Thanks for the extra info! When your smartphone says the Subway app won't work, it often indicates a compatibility issue between the app version and your device or operating system version—in this case, an Android 10 device using WebKit-based browser.

Let's try these steps to fix the problem on your Android:

1. Check for App Availability and Version: Sometimes the app requires a newer Android version. First, visit the Google Play Store and search for the Subway app. Does it allow you to install or update the app? If it says your device isn't compatible, that explains the message.

2. Update Your Android OS (if possible): Since you’re on Android 10, check if there's an update available (Settings > System > System update). Some apps need newer Android versions for all features.

3. Clear Cache and Data for Play Store: Go to Settings > Apps > Google Play Store > Storage, then tap "Clear Cache" and "Clear Data." Then reopen Play Store to see if you can update or install the app.

4. Alternative Access via Browser: If the app truly cannot run on your device, you can place orders and access Subway features through the Subway mobile website using your WebKit browser.

5. Reinstall the App: If the app is installed but won’t work, uninstall it completely, restart your phone, and reinstall it fresh from Play Store. This can help with installation glitches.

If these don’t resolve the issue, there might be a more specific incompatibility with your device model or an app version bug reported by other users (source 1 source 9).

Can you please check the Play Store for app compatibility or updates and let me know what you find? That will help me guide you further!

Google says it will not work in my phone. The old version will.

Got it, thanks for letting me know that the old version of the Subway app works on your phone but the new version is marked as incompatible.

Since your phone is running Android 10 and the new app version isn't supported, it suggests that the latest Subway app requires features or system versions that your phone doesn’t have.

Here’s what I recommend:

1. Continue Using the Old Version Temporarily: Since the old version works, you can keep using it for now. Just be aware it might lack some newer features or security improvements.

2. Avoid Auto-Updating the App: To prevent your device from trying to install the incompatible new version, go into Google Play Store settings and turn off auto-updates for the Subway app.

3. Check for System Updates: Make sure your Android OS is fully updated (Settings > System > System update). Although you're on Android 10, if there’s an update available, it might help with compatibility.

4. Consider Alternative Access: In case the old app ceases to function eventually, you can use the Subway mobile website through your browser to access ordering and account features.

5. Future Upgrade of Device: If possible, keep in mind that newer apps often require higher OS versions or newer hardware, so updating your device in the future may be necessary to access the latest app versions smoothly.

If you'd like, I can help you avoid automatic updates or guide you through using the mobile website instead. Just let me know!

Are you satisfied with this approach, or would you like help with any of these steps?

When I try to log in, it switches to the new version which will not open on my Google phone.

Thanks for the details! It sounds like when you log in on your Google phone, it's redirecting you to the new Subway app version, which isn't compatible and won’t open. This kind of forced update can be tricky but here’s what we can try to work around it:

1. Clear Default App Settings: Sometimes, the phone links the Subway login action to the new app forcibly. Go to your phone settings > Apps > Subway app > Open by default, and clear default links. This can stop automatic switching.

2. Try Logging In Through the Mobile Web Browser: Since your phone's browser is WebKit-based, open the Subway mobile site directly via your browser (like Chrome or any you use). Login there to access orders without triggering the app update.

3. Disable Auto-Update for Subway App: In Google Play Store, go to Subway app and toggle off auto-update. This prevents the app from automatically upgrading to the incompatible new version.

4. Clear Cache and Data on Subway App: Head to Settings > Apps > Subway > Storage, then tap “Clear Cache” and “Clear Data.” This resets app data and might stop forced redirects to the new app version.

5. Reinstall the Old App Version (APK): If you’re comfortable, you might find an older version APK from a trusted source that works with Android 10, but exercise caution with third-party downloads to avoid security risks.

6. Contact Subway Support: If none of these help, you could reach out to Subway's support directly at (833)-778-2929 or via app support for possible workarounds or account-specific fixes1.

Would you like me to guide you step-by-step through any of these options? Let me know!