Hi there! I see you and your colleagues are having trouble accessing subscriber-only content on the Detroit Free Press online. Just to get a clearer picture, are you accessing the content via the website on your WebKit browser on Windows 10, or through the Detroit Free Press app? Also, are you all signed in with the subscriber accounts?

Meanwhile, I’m aware there has been a recent publisher issue causing temporary suspension of access to digital newspaper services including Detroit Free Press for some users, which could be related to what you’re experiencing2 4.

Here’s a quick checklist we can try to troubleshoot your subscriber access:

1. Sign Out and Sign Back In: Make sure everyone is signed out completely, then sign back in with subscriber credentials to refresh account access.

2. Clear Browser Cache and Cookies: Cached data sometimes blocks updated login status. On your WebKit browser, clear the cache and cookies and restart your browser.

3. Verify Subscription Status: Double-check in your account settings that your subscription is active and hasn’t lapsed.

4. Try a Different Browser: Just to isolate browser-specific issues, test accessing the subscriber content with another browser like Chrome or Edge.

5. Check for Service Updates: Since this is affecting multiple users, it might be a temporary service-side issue. You can monitor the Detroit Free Press Help Center or contact their support at 1-800-395-3300 for status updates1.

If these steps don’t help, please let me know which of these you’ve tried already, and if you get any specific error messages when attempting to access content. I’m here to help you get this sorted out!

Are you able to try these and tell me how it goes?